Piotr Rogala

Identification of barriers to improving quality management systems

Purpose – The purpose of this paper is to report the results of a survey on quality management systems (QMS)-related problems faced by management representatives. Design/methodology/approach – The survey was carried out on certified organisations by means of a self-administrated questionnaire. A total of 97 organisations participated in the study. Findings – It was found that the majority of management representatives believe themselves to be well aware of the weaknesses in their respective organisations and of the underlying causes. They also maintain that they know how to overcome them. They perceive insufficient involvement on the part of managers and staff and limited resources as being far more crucial problems. Research limitations/implications – The sample only covers 97 organisations, so including more entities would be strongly recommended in any future research. This would enable grouping by general characteristics, such as businesses and public administration, for instance, and allow a comparat...

Factors Affecting Success of Training Companies.

ABSTRACT This study aims to identify the key factors which influence the functioning quality and success of training companies. Based on an analysis of the requirements included in the quality management system standards for providers of education and training services, a set of twenty factors has been developed. This was followed by a survey for specifically selected managers of 90 Polish firms, which provide training, who evaluated both the influence of the factors on the probability of success and also the level of difficulty required to accomplish the factors. The findings indicate that the managers of the learning providers need to focus on employing qualified trainers and providing a curriculum which is unique and adjusted to their customers’ needs.

Quality Management Standard for Learning Service Providers – Critical Analysis

The paper discusses the usefulness of two dedicated quality management systems for learning service providers. The systems have been described in the international standard ISO 29990 and Polish national standards MSUES (Ma³opolska Standards for Education and Training Services). The results are based on a survey of managers who have implemented one of those systems in their training companies. It was found that the implementation of the discussed systems could contribute to success on the training market. The quality of training services is viewed as an important factor in personnel improvement. Most of the studies on that subject omit the key cause of high quality training, which is quality management in the training company. This paper attempts to bridge that gap.