Renaldo C. Blocker

Developing an Observational Tool for Reliably Identifying Work System Factors in the Operating Room that Impact Cardiac Surgical Care

The objective of this study is to develop a reliable Tablet-PC based observational tool for identifying work systems factors that impact cardiac surgical care. Using the tool we observed 26 open heart surgeries over a five-month period. In thirteen of the 26 observations, both observers stood in the same location and in the other thirteen cases the observers stood in different locations within the operation room (OR). The surgical cases typically last five hours and were conducted in multiple operating rooms within the hospital and with mixed surgical teams. There was an average of 8.49 flow disruptions per hour related to work system factors with an average of 42.45 disruptions per case. Results revealed that inter-rater reliability in identifying work system factors that disrupted surgical flow was roughly 87% when observers were standing in the same location. However, when standing in different locations, the reliability decreased to an average of 75%.

Flow Disruptions in Trauma Surgery: Type, Impact, and Affect

The objective of this study was to identify and understand all components of the trauma care process to mitigate the systemic challenges faced by clinicians attempting to deliver the best trauma care. The study was conducted using a prospective data collection method. An interdisciplinary team of researchers observed 87 cases over a 10-week period and identified 1759 flow disruptions. There were a higher number of flow disruptions per case in the operating room (M=61.3, ±36.72) than in the emergency department (M=9.2, ±1.77) or radiology (M=7.5, ±2.01). Focusing on the OR, the majority of the flow disruptions identified in the OR were due to either coordination issues (28%) or communication breakdowns (24%). Roughly 12% of disruptions resulted in moderate delays or full case cessation. This study demonstrates the value of using flow disruptions as a surrogate for efficiency and quality outcome measures, and as a diagnostic method for understanding higher order problems in the system of trauma care.

Barriers to Trauma Patient Care Associated with CT Scanning

BACKGROUND Trauma care is often delivered to unstable patients with incomplete medical histories, under time pressure, and with a need for multidisciplinary collaboration. Trauma patient flow through radiology is particularly prone to deviations from optimal care. A better understanding of this process could reduce errors and improve quality, flow, and patient outcomes. STUDY DESIGN Disruptions to the flow of trauma care during trauma activations were observed over a 10-week period at a level I trauma center. Using a validated data collection tool, the type, nature, and impact of disruptions to the care process were recorded. Two physicians unaffiliated with the study conducted a post hoc, blinded review of the flow disruptions and assigned a clinical impact score to each. RESULTS There were 581 flow disruptions observed during the radiologic care of 76 trauma patients. An average of 30.5 minutes (95% CI, 27-34; median, 29; interquartile range, 20-38) was spent in the CT scanner, with a mean of 14.5 flow disruptions per hour (95% CI, 11.8-17.2). Coordination problems (34%), communication failures (19%), interruptions (13%), patient-related factors (12%), and equipment issues (8%) were the most frequent disruption types. Flow disruptions with the highest clinical impact were generally related to patient movements while in the scanner, problems with ordering systems, equipment unavailability, and ineffective teamwork. CONCLUSIONS Although flow disruptions cannot be eliminated completely, specific targeted interventions are available to address the issues identified.

A Comprehensive Methodology for Examining the Impact of Surgical Team Briefings and Debriefings on Teamwork

The adoptions of briefing and debriefing protocols have evolved from the Joint Commission’s initiative to improve communication and safety in the operating room. Briefing normally occurs prior to incision and is used to discuss and confirm critical information, while debriefing occurs during or after surgery. Debriefing provides a unique opportunity for individuals and teams to immediately reflect on their performance, allowing them to more easily identify errors and develop plans to improve their next performance. Studies have shown that using briefings and debriefings improve communication and teamwork. However, there is still much to learn about the value of both for surgical teams. This paper presents a robust methodology for examining and measuring the impacts of surgical team briefings and debriefings on teamwork. The methodology includes (1) audio/video recording the surgical care process, (2) prospective observations using a validated electronic data collection tool, (3) pre- and post-surgery surveys, and (4) individual surgical team member interviews. The current paper describes the methodology to obtain a robust and comprehensive data set for analyzing the impacts of briefing and debriefing on teamwork; the results of the surgeries recorded using this methodology will be presented in subsequent papers.

Physician Interruptions and Workload during Emergency Department Shifts

Interruptions in the Emergency Department (ED) are moderately studied in regard to their impact on physicians’ workload. This study captured interruptions characteristics and measures of workload. Twenty-eight ED physicians were followed during their shifts; interruptions they faced were captured using a validated tablet PC-based tool. At the mid and end of their shift, providers completed a NASA-Task Load Index (TLX) questionnaire and a reaction time task. Descriptive statistics and ANOVA were used to identify relationships between physicians’ interruptions and workload. A total of 2355 interruptions were identified (M =84.1, SD =14.5). The NASA-TLX results showed increase in physicians’ responses for all subscales from mid to end-shifts. Reaction time was higher at end-shift with mean difference of 33.75ms, 95% CI [20.35, 47.13], p < 0.001. At end-shift, there was a statistically significant positive correlation between reaction time and all NASA-TLX subscales. Interruption duration rather than frequency correlated positively with NASA-TLX scores. High/critical interruptions were the least frequent but had longer duration and greater impact on workload. This study provided a unique examination of interruptions over an entire provider shift and identified interruptions as potential causes of increased workload for ED physicians.

Examining the Successful Outcomes of Multidisciplinary Teamwork in a Code Situation using the Shared Mental Model Framework

In complex health care situations, teamwork becomes immensely integral to favorable patient outcomes. This study examines an unusual prolonged resuscitation case to understand elements that contributed to the successful outcome of this patient. Through use of the Shared Mental Model Framework (SMMF), we highlighted the importance of multidisciplinary teamwork during resuscitation efforts by analyzing team members’ perceptions through surveys. An 11-item open-ended questionnaire was administered to clinicians (N=9) involved in the resuscitation effort. A case analysis technique was used to identify four key themes that contributed to the success of this resuscitation effort: (1) clear goals are essential to the team’s functioning; (2) strong and effective communication solidified longitudinally among team members; (3) provider’s expertise was paramount to the case’s success; and (4) resources readily available helped manage the team’s cohesiveness. Identifying key teamwork elements in successful resuscitation efforts further informs the valuable need for team cohesiveness in health care.

Team Briefings in the Gynecological Operating Room: A Cognitive Task Analysis

Briefings are suggested to be an important mechanism for establishing and maintaining cohesive teams. However, there is still much to learn about briefings and how best to design and implement them for surgical teams in the operating room. Currently, there are no formally recognized protocols or methodologies for conducting surgical team briefings. This research reports preliminary findings from an effort to develop a model of team briefings for gynecological surgical teams. Semi-structured interviews were conducted using techniques derived from Applied Cognitive Task Analysis (Millitello & Hutton, 1998) with thirteen surgical team members spanning six different roles including surgeon, surgical resident, registered nurse, certified surgical assistant, certified scrub technician, and anesthesia. Findings reveal that informational needs are consistent across the team but also vary by individual role, illustrating the importance of addressing all stakeholders in potential interventions. Implications for the development of a team briefing model are discussed.

Methodology for co-creating provider-centered interventions for mitigating interruptions in the emergency department

The high uncertainty of the emergency department (ED) and intermittent time-critical activities creates unpredictable staff workloads. Frequent interruptions are inherent to this acute care work environment adding to the demands placed on clinicians. Implementing sustainable interventions to mitigate interruptions has been a challenge. This study examined interruptions in the emergency department and provides a methodology for co-creating interventions to eliminate and/or manage interruptions impact on the care process. Observers collected and categorized interruptions using a validated tablet PC-based tool during clinicians’ entire shifts. Focus groups were used to develop and select provider-centered interventions. A total of 7889 interruptions were identified across 91 shifts. A total of 24 interventions were selected for potential implementation. The interventions were related to (1) protocol, procedures and policy, (2) information sharing, (3) devices and (4) role clarity. Developing sustainable solutions to interruptions has the potential to reduce patients’ vulnerability.

Perceived Workload and an Automated Workload Alert System: A Comparison in the Emergency Department

The aim of this study was twofold—(1) to compare the current ED staffing workload alert system to clinicians’ perceptions of workload in the ED, and (2) to examine the potential impact of a multi-faceted, systems-level intervention on clinicians’ perceptions of workload. Constant flow of patients into the Emergency Departments (ED) regularly increases the workload of clinicians and can compromise the quality of care delivery and patient safety. An automatic staffing workload alert system was created and implemented in response to an observed shift in patient volume to the overnight hours at one academic quaternary care center. Surveys addressing workload and interruptions were administered to ED clinicians, pre-and post-intervention implementation. Output from the staffing workload alert system was recorded for each clinician shift. Clinicians’ perceptions of workload were able to predict swing shift activations, χ2(6) = 14.14, p = 0.028. Only the performance subscale significantly correlated with swing shift activations, p=0.006. A Kruskal-Wallis H test found perceived interruptions changed following systems-level changes, χ2(1) = 7.195, p = 0.007. Utilizing subjective measure of clinicians’ workload validated an objective, automated staffing workload alert system that determined if swing shift activations are necessary.

A Pilot Study Characterising Interruptions Experienced By Emergency Medicine Residents

Interruptions in the emergency department (ED) have been studied across multiple clinical roles, with little investigation into how residents experience interruptions. Therefore this pilot study aimed to characterize interruptions experienced by emergency medicine (EM) residents at various post-graduate year (PGY) levels. Observers shadowed ED residents across entire shifts and logged interruptions that affected clinicians into the Workflow Interruption Tool (WIT). Interruption characteristics captured included duration, nature, location, and task priority. Chi-square analysis identified a significant association between interruption type and the interruption priority, p < 0.001. Residents at varying PGY-levels experienced significantly different amounts of interruptions, p=0.013. Observing resident interruptions across the entirety of their shifts identified that as EM residents gain more experience, they are interrupted more often while working in the ED.