Robert S. Heiser

Creativity Via Cartoon Spokespeople In Print Ads: Capitalizing on the Distinctiveness Effect

Although some research has examined the effects of animation in interactive advertisements, no research has investigated consumer responses to animated effects or cartoon spokespeople in print ads. Distinctiveness theory suggests that an ad can be considered distinctive if it has atypical traits that differentiate it from other marketing stimuli. Distinctiveness theory should be readily applied to advertising research, as advertising agencies and clients continuously strive to make their advertisements different, noticeable, and memorable to consumers. Our research applies distinctiveness theory to a creative caricature or cartoon spokesperson in print ads in a between-subjects experiment. Results of the study reveal that compared with a human spokesperson in the same advertisement, the creative use of cartoon spokespeople in print ads leads to more positive consumer advertising outcomes, including attitude toward the ad, attitude toward the brand, and purchase intention of the advertised brand. The implications for practitioners and directions for future creativity and distinctiveness research are discussed.

The Effects of Warning-Label Placement in Print ADS: A Social Contract Perspective

Although some research into warning labels in advertisements has been conducted, little examines the impact of the placement of labels in print ads, including consumer responses to warning label placement and consumer response effects. Social contract theory suggests that consumers may, somewhat paradoxically, put a relatively high value on an advertisement of a brand that prominently displays warning information, rather than minimizing it. Our research probes the relevance of social contract assumptions by reviewing current print advertisement warning practices with a content analysis (CA) of consumer magazines and by testing the effectiveness of label placement strategies with a between-subjects experiment. Validating social contract assumptions, our study shows more positive consumer responses for recall, attitude toward the ad, attitude toward the brand, purchase intention, and responsible advertising when warnings are overtly rather than discreetly placed in print ads. Also, we develop a robust, multi-item responsible advertising scale. Our paper explores the implications and directions for future research from our warning label findings.

Exploring Determinants and Effects of Shared Responsibility in Service Exchanges

Service inseparability means that customers and service providers rely on each other for successful exchanges. Customer and employee interdependence or shared responsibility is often needed to complete a service transaction. Although shared responsibility is an integral part of service exchanges, few studies examine its effect on customers. Based on existing theory, we propose that perceptions of shared responsibility for service exchanges create value for customers and positively affect their responses to the service. We conduct three studies to evaluate this idea. In Study 1, we find empirical support for the direct and indirect effects of shared responsibility on willingness to pay a price premium for the service received in a full-service restaurant setting. In Study 2, we find that perceptions of shared responsibility for student learning lead to favorable emotional and attitudinal responses toward the educational experience. In Study 3, we show that for unsuccessful service exchanges, customer perceptions of shared responsibility positively influence customer responses to the service and brand; additionally, we identify key antecedents of shared responsibility. The implications of these findings for service marketers are discussed.

Ethnic Identity in Advertising: A Review and Meta-Analysis

The corpus of research on ethnic identity in advertising indicates that (1) ethnic identity influences commonly examined attitudinal and purchase-intention outcomes, and (2) attitudes toward both the actor(s)/model(s) and the ad moderate attitudes toward brands depicted in ethnically resonant ads. Individual studies often differ by measurement type (i.e., single-item measure versus multi-item scale), study design (i.e., experiment versus survey), and diversity of respondent sample. Seemingly, ethnic-identity effects are greater for studies that relied on single-item measures, experimental designs, and more diverse samples. Implications and future research directions are suggested.

Personal Opinions and Beliefs as Determinants of Collegiate Football Consumption for Revered and Hated Teams

Although personal opinions and beliefs are robust influencers of consumer behavior, research linking such factors to sport consumption is deficient. Hence, two studies are developed. Study 1 explores beliefs (i.e., internal locus of control for game outcomes) and opinions (i.e., personal expertise about a team, attitude toward the head coach) as determinants of fans’ willingness to attend games and purchase apparel of their favorite college football team. Study 2 examines these same determinants of fans’ willingness to attend games involving their least favorite college football team. There is partial support for the posited relationships in both studies.

The Effect of Nonverbal Signals on Student Role-Play Evaluations

Although salespeople have long been urged to recognize and adapt to customer needs and wants by observing communications style and other cues or signals by the buyer, nonverbal communications by the salesperson have received much less empirical scrutiny. However, nonverbal communications may be important in this context; research in several disciplines intimates that nonverbal signals are equally, perhaps more, important than verbal signals in persuasive communications. In a first study, the authors examined the National Collegiate Sales Contest (NCSC) scoring system in a classroom setting, and on finding a distinct nonverbal contribution to total sales presentation variance, they concluded that appropriate nonverbal signals should receive more weighting in the NCSC scoring system. The authors then reviewed the extant literature for a multi-item measure of nonverbal sales behaviors; finding none, they developed a measure of nonverbal sales behavior in role-play presentations in a second study. The article empirically demonstrates the importance of nonverbal signals in student sales presentations for personal selling instructors and practitioners and describes how specific nonverbal signals may apply differentially to aspects of sales presentations.

Normative Influences in Donation Decisions

ABSTRACT The author examines the role of social and personal moral norms within a charitable giving decision process. Social and moral norms are posited both to directly and indirectly influence charitable-giving decisions. The study confirms the presence of idealistic and egotistic dimensions of moral norms within a charitable-request environment. Post-charitable contribution guilt was also found to be present in both donors and nondonors for markedly irregular charitable-giving encounters, with nondonors experiencing significantly higher guilt. The study explores the theoretical and practical implications of these findings for nonprofit marketers.

Text Message Copy in Print Ads: A Shrewd Communicative Strategy?

Although text messaging as a communication tool in society is rampant, research on its effects within print advertisements is lacking. To help fill this void, we employ three between-subject experiments (i.e., Study 1: text message vs. no text message; Studies 2 and 3: text message vs. traditional language). We posit that using text message copy in print ads is a unique (as grounded in distinctiveness theory) and fitting (as grounded in communication trust theory) approach to commune with targeted viewers and, therefore, should lead to favorable advertising outcomes. The experimental results confirm this notion. For example, responses concerning ad novelty, attention toward the ad, attitude toward the ad, purchase intention, and perceived brand trust are more favorable toward the text message condition ads. Implications and directions for future text message-related research are discussed.