Roger N. Blakeney

Antecedents and Consequences of Emotional Exhaustion in the Airline Reservations Service Sector

The present study investigated several potential antecedents and consequences of emotional exhaustion in a sample (N = 859) of computer-monitored telephone reservation agents. The agents performed their tasks in an environment characterized by tight managerial control and relatively little decision-making latitude. The results of regression analyses indicated that job satisfaction, job-related tension, age, and tenure on the job were each uniquely associated with reports of exhaustion. Exhaustion was, in turn, significantly related to intentions to leave, absenteeism, and actual job change. Supplemental causal modeling of the data using LISREL VI suggested that the implied causal linkages between emotional exhaustion and these outcomes provided a reasonable, albeit imprecise representation of the data.

The micro-processes during repatriate knowledge transfer: the repatriates’ perspective

Purpose – The purpose of this paper is to add a process perspective to the literature on repatriate knowledge transfer (RKT) and to understand how the knowledge transfer process unfolds in the repatriation context. Thus, this qualitative study uses existing knowledge transfer process models to assess their applicability to the context of repatriation and explain the micro-processes during RKT. Design/methodology/approach – To provide a rich understanding of these processes from the repatriate perspective, critical incidents reported by 29 German and US American repatriates were content-analyzed. Findings – The findings are summarized in a proposed RKT process model, which describes the roles and knowledge transfer-related activities of repatriates, recipients and supervisors as well as their interaction during four transfer phases: assessment, initiation, execution and evaluation. Research limitations/implications – The experiences of repatriates from different geographic areas as well as the perspectives...

The micro-processes during repatriate knowledge transfer

Purpose – The purpose of this paper is to add a process perspective to the literature on repatriate knowledge transfer (RKT) and to understand how the knowledge transfer process unfolds in the repatriation context. Thus, this qualitative study uses existing knowledge transfer process models to assess their applicability to the context of repatriation and explain the micro-processes during RKT. Design/methodology/approach – To provide a rich understanding of these processes from the repatriate perspective, critical incidents reported by 29 German and US American repatriates were content-analyzed. Findings – The findings are summarized in a proposed RKT process model, which describes the roles and knowledge transfer-related activities of repatriates, recipients and supervisors as well as their interaction during four transfer phases: assessment, initiation, execution and evaluation. Research limitations/implications – The experiences of repatriates from different geographic areas as well as the perspectives...

A Research Note on the New SVIB Holland Scales.

Abstract The Strong Vocational Interest Blanks (SVIB) of 93 management students were scored using six new scales which correspond to Hollands six occupational types. The scores from both the 14-item and the 20-item scales were correlated with actual scores on the Vocational Preference Inventory. The 14-item and the 20-item scales were also correlated with each other. In addition, the SVIB-derived Holland scales were scored using a simplified procedure, and the results were compared with the scoring procedure used by Campbell.

Empirical derivation of SVIB-Holland scales: A brief report

Abstract The Strong Vocational Interest Blank responses of 93 students were used to construct six empirical scales similar to the scales of Hollands Vocational Preference Inventory. Scores on the empirical scales were correlated with actual VPI scores. The resulting correlations were compared to coefficients obtained from correlating the intuitive scales designed by Campbell with actual VPI scores. It was concluded that (1) meaningful estimates of VPI profiles can be obtained by scoring selected items from the SVIB and (2) further work with the empirical scales is needed prior to settling on a SVIB scoring procedure for estimating VPI profiles.

The Imbrication Model for the Integration of Social Services in a Community

An innovative model for organising social services in a community, the Imbrication Model, is contrasted with two traditional models, the Entrepreneurial and the Umbrella Agency. The structural characteristics and dynamics of the three models are illustrated with actual case histories. Imbrication Model calls for the interlocking of personnel from several agencies, with the purpose of redirecting the dysfunctional interagency rivalry prevalent in the traditional models. Imbrications at all organisational levels--Board of Directors, Administrators and Staff--facilitate adoption of the superordinate goal of providing clients with the best services available, regardless of which particular agency delivers the service. Few observers of the current social service scene would challenge the statement that needs for service are unlimited and resources limited. In the USA the imbalance between needs and resources persists despite a decade of massive governmental programmes intended to alleviate social ills. Recent substantial cutbacks in federal funds, moreover are not likely to improve the situation. The resource shortage involves more than a limitation of funds. Deliverers of service and competent programme administrators are also on critically short supply. These shortages are more often than not exacerbated by a chronic spirit of competition among agencies and programmes at the local level. Three organizational models for the delivery and administration of social services, two conventional and one of more recent date, are examined in this article. The innovative model, which has been named the Imbrication Model, explicitly calls for redirecting interagency rivalry and competition. Its ambitious goal is to integrate the efforts of those attempting to meet a communitys social service needs.

Empirical derivation of SVIB-Holland scales and conversion tables

Abstract Significant relationships between the Holland Vocational Preference Inventory (VPI) and the Strong Vocational Interest Blank (SVIB) were again empirically demonstrated in this study, and conversion equations were developed to use standard scores of SVIB scales , rather than items, to produce estimates of VPI scores. Cross validation on a limited population yielded supportive evidence that these conversion equations can provide meaningful VPI estimates from SVIB scale scores. The need for validation across a variety of populations was underscored in order to assess further generalizability of these findings.

Transfer neu gewonnenen impliziten Wissens von Auslandsbeschäftigungen zurück in das „heimatliche System“

Eine zentrale Herausforderung der globalisierten Wirtschaft besteht fur Unternehmen darin, von der Welt zu lernen.