Roma Mitra Debnath

Benchmarking telecommunication service in India

Purpose – Technological modernization is increasingly viewed as a premeditated necessity in todays era of growth and prosperity for any country. Telecommunications has entered a new age of development with advanced technology and increased competition with established players. The technological advances in the telecommunication sector are associated with an uninterrupted growth of the mobile sector. The prime focus of the service providers is to create a loyal customer base by benchmarking their performances and retaining existing customers in order to benefit from their loyalty. The paper aims to address these issues.Design/methodology/approach – This paper employs the method of data envelopment analysis (DEA) to compare the relative efficiency of mobile service providers in India. The identification of the strongest and the weakest service providers could be very useful in improving their efficiency and performance. Mathematically, DEA determines the best weights for each input and output for a particu...

Measuring performance of Indian banks: an application Data Envelopment Analysis

A stable and efficient banking sector is an essential precondition to increase the economic level of a country. This paper tries to model and evaluate the efficiency of 50 Indian banks by using Data Envelopment Analysis (DEA). DEA is capable of handling multiple inputs and outputs and the sources of inefficiency can be analysed and quantified for every evaluated unit. The aim of this paper is to estimate and compare efficiency of the banking sector in India. The analysis is supposed to verify or reject the hypothesis whether the banking sector fulfils its intermediation function sufficiently to compete with the global players. The results are insightful to the financial policy planner as it identifies priority areas for different banks, which can improve the performance. This paper evaluates the performance of Banking Sectors in India.

Analyzing customer preference and measuring relative efficiency in telecom sector

A hybrid fuzzy AHP/DEA method is proposed for telecom service providers.Ranking the parameters using Fuzzy AHP for benchmarking of service providers.Benchmarking & efficiency analysis using DEA to improve their performance. The purpose of this research paper is to develop a framework to understand the consumers preference affecting variables and consumers perception choice in telecommunication service providers in India. The present study use a hybrid approach to access the relative efficiency based on fuzzy AHP and DEA model. The fuzzy AHP is used to determine weights of the consumers preference as criteria and DEA method is used to identify the inefficient service providers in terms of efficiency. Findings of the study suggest that the most preferred value that determines consumers preference by mobile subscribers is network parameters, followed by low tariff scheme. Our results also show that technical efficiency and technical progress indicator are the main factors of resources allocation of Indian telecom industry. Most of the work on this hybrid FAHP-DEA is dedicated to either vendor selection, facility layout problem or supplier selection. A study of this kind, in the context of mobile subscribers preference is an original contribution to the literature of Indian telecom sector. This research paper identifies the different variables and then a model is prepared for benchmarking of the mobile service providers in India. Based on the efficiency analysis decision makers can develop strategy to improve their performance according to efficient service providers as their role model. The other advantage of this hybrid AHP/DEA method is that by using inputs and outputs data we can derive mathematically all pair wise comparisons in fuzzy AHP and DEA models and there is no any form of subjective analysis engaged within the methodology.

Improving service quality in technical education: use of interpretive structural modeling

Purpose – The purpose of this paper is to identify the relevant enablers and barriers related to technical education. It seeks to critically analyze the relationship amongst them so that policy makers can focus on relevant parameters to improve the service quality of technical education.Design/methodology/approach – The present study employs the interpretive structural modeling (ISM) approach to model the crucial parameters of technical education. The parameters discussed are categorized under “enablers” and “barriers”. The enablers would help policy makers to improve and develop the curriculum of the technical education and the identifying barriers would help the decision maker to improve upon those variables.Findings – The major findings of this study are to prioritize the strategic parameters in reducing the risks associated with technical education. The model also proposes a hierarchical structure classifying the parameters as drivers and enablers.Research limitations/implications – The study proposes...

Efficiency in the Indian iron and steel industry – an application of data envelopment analysis

Purpose - – The purpose of this paper applies to Indian steel manufacturing industries to evaluate the technical and scale efficiency (SE). Design/methodology/approach - – Data envelopment analysis (DEA) has been employed to calculate the relative efficiency of the steel manufacturing units. The selection criteria for the inclusion of a steel manufacturing unit in the analysis has been annual income of more than 50 crores and units manufacturing pig iron, steel and sponge iron. Within the DEA framework, the output-oriented model with constant returns to scale and variable returns to scale were studied. Four input variables, namely, gross fixed assets, total energy cost, total number of employees and currents assets were considered. Among the output variables, the four variables considered are income, sales, PBIT and PAT. Findings - – The result of the efficiency scores have been categorized into three parts. The pure technical efficiency represents local efficiency and the reason of inefficiency is due to inefficient operations. Technical efficiency indicates that the respective decision-making units are globally efficient in case the efficiency is 100 per cent. The SE explains that the inefficiency is caused by disadvantageous conditions. As the result shows, that public sector undertaking (PSUs) are operating under disadvantageous conditions as compared to private manufacturing units. One of the possible reasons of location disadvantage condition is manufacturing units for PSUs are scattered throughout India. Some of the units are located in such places where, the raw material, supply chain could be difficult. It has been found that 45 per cent of the private manufacturing units are technically as well as scale inefficient units. Practical implications - – The result of the study would benefit the steel industry to develop a performance benchmarking as steel companies must be profitable in the long term to ensure sustainable achievements. Originality/value - – This is an original study to apply DEA to get insights on productivity efficiency of the steel manufacturing units in India. Though the manufacturing units were selected on the basis of annual income, the analysis of productivity does not reflect any impact of income on the efficiency of the manufacturing firms.

Assessing performance of management institutions

Purpose – Utilizing data envelopment analysis (DEA), this paper seeks to examine the performance of 20 Indian B‐Schools, separating their profitability and marketability. The technique allows one to identify those management institutions which are able to utilize their resources in a most efficient way such that the overall goals of the organization are satisfied and total outcome maximized. If a management institution means to be effective in developing professionals who are going to be competent leaders and managers, then it would be useful to know the performance of the management institutes. However, measuring the performance of management institutes has received very little attention compared with other industries because it is difficult to measure its output.Design/methodology/approach – A DEA model is used to evaluate the relative efficiency of a group of decision‐making units (DMUs) in their use of multiple inputs to produce multiple outputs where the form of production is neither known nor specif...

Emerging trend of customer satisfaction in academic process

Purpose – The recent expansion in tertiary education in India, an increased student enrollment as well as global competition have created a challenge for the existence of the institutes. It has been realized that a quality of service is associated with customer satisfaction and it is one of the key points for survival for any organization as it minimizes the various risks associated with an organization. The purpose of this paper is to present the results of an empirical study conducted to obtain the impact of various academic systems on students satisfaction across the institution. Second, it focusses on minimizing various risks by providing an optimum combination of parameters of different academic activities. Design/methodology/approach – This empirical research investigates customer satisfaction on support services of academic process and focus on minimizing various risks by finding an optimum combination of parameters of academic activities. Findings – It identifies the levels of sensitivity of the ...

Modelling the drivers for sustainable agri-food waste management

The waste of invaluable agri-food produce is the concern of United Nations Organisation and all countries across the world. The purpose of this paper is to identify and model the drivers of agri-food waste management in India.,The interpretive structural modelling method is used to model the drivers in this study. This method helps in understanding the driver-dependent relationships among various drivers/criteria which are selected for studying.,The findings of the study vividly shows that the drivers such as disaster management planning, information dissemination, and training and awareness programs for farmers are most vital for tackling the issue.,This work would help the policy makers in developing the effective policies regarding the management of agri-food waste in a sustainable manner.,This work would be very helpful for deeply understanding the causes of occurring waste and carefully handling it scientifically with a managerial perspective. Hence, it has the potential to reduce the generation of waste and saving the food for society.,With the help of this study, the people, society, and underprivileged will be benefited directly. The savings in agri-food waste will not only help in controlling the prices of it but also its more availability would be beneficial for all in beating the hunger.,The identification of drivers for the sustainable management of agri-food is the novelty of this research.

Measuring efficiency of nations in multi sport events : a case of Commonwealth Games XIX

Abstract This paper used a data envelopment analysis (DEA) to measure the performance of the nations participating in the Commonwealth Games. To increase the consistency of the research, multiple models were employed to validate the result, but the nature of the input and output remained same throughout the paper. The objective of this study was to establish some realistic targets in terms of number of players for all participant countries and evaluations of their performance as well as benchmarks against the most efficient country. This study would help the nations optimize the size of their players to maximize the outcome in terms of the number of medals won in sporting events.

Modeling sustainable development: India ' s strategy for the future

Purpose – The purpose of this paper is to understand the relation among the various enablers of Clean Development Mechanism (CDM) to know their degree of dependence and driving power. As there has been non-agreement among the various stakeholders regarding the benefits of sustainability brought about by CDM, this paper explores the viability of sustainable development in the Indian scenario. Design/methodology/approach – This paper discusses a model to address the issues of sustainable development in the context of CDM. An interpretive structural model (ISM) has been used to model the various parameters of sustainable development in the Indian context. The relevant parameters have been considered as per the existing literature review. Findings – The result shows that sustainable development is achievable if the nation emphasizes on strategic goals and mission because sustainable development is driven by the strategic parameters such as “employment creation” and “long-term economic goals”. Research limitat...