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Romelia H. Flores

IBM

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Publication

Featured researches published by Romelia H. Flores.

Archive | 2003

Relationship management system

Romelia H. Flores; Biao Hao

Archive | 2003

Method for managing resources in a multi-channeled customer service environment

Romelia H. Flores; Biao Hao

Archive | 2003

Context sensitive portlets

Romelia H. Flores; Biao Hao

Archive | 2008

Outage management portal leveraging back-end resources to create a role and user tailored front-end interface for coordinating outage responses

James P. Appleyard; Edwin J. Bruce; Romelia H. Flores

Archive | 2006

Software development tool for sharing test and deployment assets

Stephen E. Bello; Romelia H. Flores; Mark R. Palmer

Archive | 2009

Video pattern recognition for automating emergency service incident awareness and response

Romelia H. Flores; Charlet N. Givens; Hung T. Kwan; Shiju Mathai

Archive | 2006

Updating portlet interface controls by updating a hidden version of the control and then switching it with a displayed version

James P. Appleyard; Romelia H. Flores; Jason A. Salcido

Archive | 2006

Service gateway for providing a scalable and loosely coupled service oriented architecture

Edwin J. Bruce; Romelia H. Flores; Jason A. Salcido

Archive | 2004

Integrating enterprise and provider contact center resources to handle workload on-demand

Romelia H. Flores; Jason A. Salcido

Archive | 2001

Method and apparatus for providing dynamic workload transition during workload simulation on e-business application server

Romelia H. Flores; Leonard S. Hand; Philip E. Reed

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Collaboration

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Edwin J. Bruce

IBM

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Leonard S. Hand

IBM

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Charlet N. Givens

IBM

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Shiju Mathai

IBM

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James P. Appleyard

IBM

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Biao Hao

IBM

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Christina I. Flores

IBM

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Erik H. Katzen

IBM

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Jason A. Salcido

IBM

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Sumit Patel

IBM

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