Ron Sprenkels
University of Twente
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Publication
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distributed systems operations and management | 2000
Ron Sprenkels; Aiko Pras; Bernhard J.F. van Beijnum; Leo de Goede
Managing services on the Internet is becoming more and more complex and time consuming for service providers since services are increasing both in number and complexity. Also the number of users per service is going up. A solution to this problem is to allow the service users themselves to partly manage the services they are using. This is called Customer Service Management, and it will both increase the perceived value of the services to the users as well as lower the operational costs of service management for the service provider. This paper presents an architecture for Customer Service Management in the Internet.
The Simple Times | 1999
Ron Sprenkels; Jean-Philippe Martin-Flatin
IEEE Communications Magazine | 2001
Aiko Pras; B. J. van Beijnum; Ron Sprenkels; R. Parhonyi
CTIT technical reports series | 1999
Aiko Pras; Bernhard J.F. van Beijnum; Ron Sprenkels
1st IEEE Workshop on IP-oriented Operations & Management, IPOM 2000 | 2000
Ron Sprenkels; R. Parhonyi; Aiko Pras; B.J.F. van Beijnum; B.L. de Goede
CTIT technical reports series | 1998
B.J.F. van Beijnum; Aiko Pras; Ron Sprenkels; B.D. van der Waaij
Archive | 2000
D.W. Faulkner; Bernhard J.F. van Beijnum; Mario Goorden; A. Harmer; Erik Wierstra; Ron Sprenkels; E. Wierstra; Robert Parhoni; Zsabi; R. Parhonyi; Aiko Pras; R. Poortinga
european conference on networks and optical communications | 1999
Aiko Pras; van der Bram Waaij; van Bert-Jan Beijnum; Ron Sprenkels; D.W. Faulkner; A. Harmer
Archive | 2001
Ron Sprenkels; Aiko Pras
Archive | 2000
Aiko Pras; D.W. Faulkner; Alex Gaidukov; A. Harmer; Bernhard J.F. van Beijnum; Jan-Arend Jansen; Ron Sprenkels; B.D. van der Waaij
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