Sandra Naomi Morioka

Análise sobre os conceitos e práticas de Gestão por Processos: revisão sistemática e bibliometria

Este artigo tem como objetivo analisar a teoria sobre Gestao por Processos de Negocio (BPM - Business Process Management). Para isso foi realizada uma revisao bibliografica sistematica e foram utilizadas tecnicas de analise de publicacoes, citacoes e de bibliometria. Os resultados mostram a multidisciplinaridade de BPM, como as diferentes areas de pesquisa compreendem o tema e como praticam essa abordagem. Dentre os periodicos relevantes para o tema, destacaram-se o Business Process Managament Journal, Knowlegde and Process Managemente Total Quality Management & Business Excellence. Dentre as abordagens de aplicacao foi possivel verificar que existem tres tipos adotados pelo estudo e ao todo foram identificadas oito praticas de BPM. As redes de bibliometria mostraram a existencia de agrupamentos bibliometricos que pouco interagem, e a relacao de BPM com as abordagens de gestao da qualidade e reengenharia. Apesar do aumento de publicacoes na area, o que mostra a relevância do tema, as publicacoes tendem a seguir escolas distintas e que ainda atuam de forma isolada na area de BPM.

Sustainability policies and Corporate Social Responsibility (CSR) Ergonomics contribution regarding work in companies

The growing importance of sustainability in corporate policies represents a great opportunity for workers to gain more consideration, with great benefits to their well being. Sustainable work is believed to be one which improves the organization’s performance and fosters professional development as well as workers’ health. In a multiple case study based on document research, information was sought about work activities and their sustainability or CSR policies, as disseminated by corporations. All the companies devoted attention to work activities and delivered a good amount of information about them. Nevertheless, the information presented was generic; all the actions developed were top-down and there was no information about the impact of changes aimed at sustainability on the workers’ activities. It was found that the companies seemed to be at an early stage. In the future, they need to show more commitment through concrete goals: they must be aware that workers contribute directly to the corporations’ sustainability. This would allow room for Ergonomics and Work Psychodynamics to be incorporated and to be useful for both companies and society, so as to promote and ensure work sustainability.

Sustentabilidade e gestão de projetos: um estudo bibliométrico

Os projetos conduzidos em empresas e organizacoes tem impactos no cenario imediato bem como em um futuro mais distante. Nesse contexto, o objetivo do trabalho e compreender a insercao de questoes de sustentabilidade na literatura de gestao de projetos. A metodologia mescla tecnicas de bibliometria, redes e analise de conteudo. Os resultados apontam que as publicacoes estao dispersas em termos de autor e revista. As tematicas remetem a questoes relacionadas aos stakeholders, inovacao e desenvolvimento de produto, com destaque para publicacoes na area da construcao civil. Observa-se uma tendencia, principalmente a partir de 2005, com presenca constante de artigos voltados ao pilar economico e aumento da participacao das abordagens social e ambiental. As pesquisas com o enfoque na tripla restricao - social, ambiental e economica - tiveram nos ultimos dois anos destaque no incremento. Ha oportunidades de pesquisa significativas, ja que as publicacoes estao longe de exaurir esse complexo tema.

Análise de fatores críticos de sucesso de projetos: um estudo de caso no setor varejista

Abstract Based on the literature of critical success factors and project success, this study aimed to establish a relationship between both from a perspective that concerns different types of projects. In the context of a retail company, the empirical research was lead in two phases: a project management diagnosis through document analysis and interviews; and a survey with closed questions applied to the staff involved in the activity of projects in the company. Forty-three usable responses were obtained. One of the results indicates the significant impact of project typology on the performance of most critical success factors, highlighting the importance of defining objective criteria to classify projects. Moreover, it was possible to visualize, graphically, the relationship between each success dimension and its benefits to the firm through the modified Kano-diagram of customer satisfaction, previously used in this paper for the literature synthesis. Keywords Project success. Critical success factors for projects. Project classification. Kano diagram.