Sandra Sydnor

Predicting small business demise after a natural disaster: an analysis of pre-existing conditions

Few studies of small businesses have addressed demise in post-disaster environments, and the factors that lead to business demise after natural disasters are not well understood. This study explored demise by interviewing a random sample of small business owners whose businesses survived or met demise following Hurricane Katrina. The goal of this study was to determine whether businesses that met demise could be predicted based on pre-existing characteristics of those businesses and their owners. Findings indicated that businesses owned by women, minorities, and veterans were more likely to meet demise. Owners with more industry experience and older businesses were less likely to meet demise, along with larger businesses (number of employees) and service-based businesses. Businesses that had prior disaster experience and prior cash flow problems were also less likely to meet demise post-Katrina, suggesting that prior experiences with some type of adversity may provide knowledge and insight that aid small business owners during subsequent experiences during disaster preparation, response, and recovery periods. Home-based businesses were also less likely to meet demise, whereas businesses located in coastal counties were more likely to meet demise.

Analysis of post-disaster damage and disruptive impacts on the operating status of small businesses after Hurricane Katrina

When small businesses are impacted by natural hazard events, hazard and sociological researchers may have access to collect data from a sample of open businesses, in hopes of distilling lessons that might help reduce vulnerability to future disasters. Lessons from demised businesses might be more useful in reducing business closure for increasing business sustainability to disasters. Using interviews from a random sample of 371 open and 126 closed businesses’ experiences with Hurricane Katrina, discrete choice methods examine the relationship between the impact of post-disaster damage, loss of lifelines, types of delays in reopening, and cascading damages on business continuity. This unique sample offers the opportunity to determine whether damage to operating businesses was different than that of demised businesses. Respondents provided pre-Katrina data up through the last interviews in 2013. Results demonstrate that damage may have a short-term effect on operating status; it was associated with immediate demise but had much less effect on longer-term recovery. Additionally, it is evident that there is one path to failure. Businesses that did reopen, but later closed, may have been impacted by a cascade of both exogenous and endogenous shocks.

Investigating Resort Attribute Preferences of Chinese Consumers: A Study of the Post-1980s and their Predecessors

Chinese travelers have become a priority market source and segment, particularly for resort vacationing, the rising star of the hospitality industry. Using survey data collected from recent resort visitors, the results show that the overall Chinese resort market is relatively homogeneous. The Post-1980s share similar resort preferences with prior generations, such as short stays, limited interest and engagement in onsite activities, and a strong emphasis on intangible hotel-related attributes. In explaining the unique Chinese resort market, the linkage between personal values and resort attribute preferences is investigated. The results suggest personal values associated with the Chinese traditional culture exert confounding influences on Chinese consumers’ consumptive preference.

Examining the motivations for social entrepreneurship using Max Weber’s typology of rationality

Purpose This paper aims to utilize a framework from classic sociology – Max Weber’s Typology of Rationality – to understand the motivations for social entrepreneurship in responsible tourism in India. The critical role of the social entrepreneur in effecting the phenomenon of social entrepreneurship has been largely under-recognized. The authors seek to explore, develop and enhance Weber’s theoretical arguments in the context of the tourism industry. Design/methodology/approach The authors used a constructivism paradigm and Seidman’s (2006) Three Interview Series technique to obtain the narratives of two social entrepreneurs in India. Data were analyzed using a hybrid thematic coding procedure. Findings Findings indicate that there exists a dynamic interplay between the formal and substantive rationalities that underlie the behavior of social entrepreneurs. The authors also discuss how entrepreneurs draw upon their formal and substantive repertoires to create their identities through the simultaneous processes of apposition (“Me”) and opposition (“Not Me”). Practical implications The findings provide an important recognition of the impact of formal and substantive rationalities on the conceptualization, implementation and manifestation of social enterprise for a variety of stakeholders. Originality/value This paper makes a significant contribution to understanding the why and the how of social entrepreneurship in responsible tourism. It provides a framework that can be widely applied to develop and enhance Weberian theory and further the understanding of the fundamental nature of human behavioral phenomena in tourism and beyond.

Employee Engagement in Jamaican Hotels: Do Demographic and Organizational Characteristics Matter?

The intent of the present study was to determine the importance of demographic and organizational factors on hotel line employees’ level of engagement. Line employees (n = 290) from hotels in Jamaica participated in the study. Findings indicate significant differences between line employees’ demographic and organizational characteristics, in particular their age and department, and their level of engagement. Employees between 18 and 25 years and those 42 years and older were more engaged than those between 26 and 41 years. Employees in the accounting department were some of the least engaged when compared to employees from other departments. The findings have implications for engagement programs in Caribbean hotels, in particular when it comes to the focus and funding of these programs.

The effect of sensation seeking and emotional brand attachment on consumers’ intention to consume risky foods in restaurants

ABSTRACT Sensation seeking and emotional brand attachment have been studied extensively, but limited research has been conducted on “risky foods.” This study explored how sensation seeking, emotional brand attachment, and risky food consumption varies demographically, and the relationships among those variables. Approximately 300 responses were collected from a restaurant serving “risky” and “nonrisky” foods. Significant differences included that consumption of raw/undercooked fish/eggs was higher in younger groups. Females showed more affection toward emotionally attached restaurants. The hypotheses testing showed the positive relationship from sensation seeking and emotional attachment to risky food consumption. Results offer information about marketing to different demographic groups.

Consumer perceptions and emotions about sanitation conditions in full-service restaurants

ABSTRACT Sanitation is one of the most important factors for consumers when they consider where to eat. Little research has been conducted on the emotional responses that consumers have to sanitation conditions. This study determined that five sanitation dimensions (food handling, dining room experience, exterior, restrooms, and employees) and five positive and negative emotions are relevant to consumers’ sanitation reactions. Results identified the most important sanitation dimension in full-service restaurants and showed that consumers use tangible sanitation conditions (restrooms and employees) in their perceptions of sanitation in full-service restaurants. Theoretical and practical implications are also discussed.

Rural Tourism Development Tackling a Culture of Local Nonparticipation in a Postslavery Society

Cultural characteristics that make rural destinations appealing to visitors could limit local engagement in rural tourism development as well. So, the paper looked at St. Thomas in Jamaica to determine the elements of their culture on which a strong rural tourism product could be built but could also limit local participation in the development of their rural tourism industry. St. Thomas is a rural island community with a rich history steeped in colonialism. Interviews and radio program transcripts as well as notes from a town hall meeting of residents were analyzed. Fifteen elements were identified in this community’s culture that explain their traditional, conservative, close to nature, and spiritual way of life; five were identified as possible drivers of community members’ nonengagement behaviors. A holistic approach to resolving cultural dichotomies in rural tourism communities that would preserve cultural characteristics treasured locally and improve local engagement behaviors was proposed.

What Role Does Sense of Power Play in Consumers’ Decision Making of Risky Food Consumption While Dining Out?

ABSTRACT One way to understand risky food consumption is to look at the influence of the sense of power, as well as optimism bias. The purpose of this study was to examine how the sense of power affects consumers’ intention to consume risky foods by assessing the direct relationship between their sense of power and subsequent consumption of risky foods, and investigating the indirect relationship between sense of power and risky food consumption with general optimism bias or food safety optimism bias as a mediating variable. A web-based questionnaire with 387 responses was used to test the hypotheses and the indirect relationships from the sense of power to intention to consume risky foods via food safety optimism. Findings indicate the theoretical implication of a new variable (food safety optimism) that is useful in understanding the relationship between the sense of power and risky food consumption. Results also offer practical implications on better ways to market raw or undercooked foods to potential consumers.

Does social capital pay off? The case of small business resilience after Hurricane Katrina

This article uses objective and subjective measures of small business resilience and multiple categories of social capital pay‐offs to answer two main questions. Does social capital pay off after a natural disaster; and if it does, what type of social capital has the greatest impact on small business resilience? The pay‐off from bridging social capital—receiving support from the community—is what drives both objective and subjective resilience post‐Katrina. The results also show linking capital—support from institutions—can improve economic resilience. Our results provide evidence social capital is a key asset for long‐term resilience for small businesses. Business owners with links to the community and institutions—with more social capital—will be better off when facing a natural disaster.