Sanjay Kumar Jha

Quality, productivity and business performance in home based brassware manufacturing units

Purpose - – This paper examines the ways in which the concepts of “quality”, “productivity” and “business performance” are dealt in the literature to exhibit that terms used within these fields are vaguely defined and poorly understood. The purpose of this paper is to define quality, productivity and business performance along with their linkages for home-based brassware manufacturing units. Design/methodology/approach - – This paper reviews related academic literature mostly since past ten years. Findings - – This paper clarifies meaning and linkages of quality, productivity and business performance in home-based brassware manufacturing units. Research limitations/implications - – The meaning and interpretations of quality, productivity and business performance may differ for other manufacturing units. Practical implications - – This paper highlights determinants of quality, productivity and business performance using key performance areas as applied explicitly for home-based brassware manufacturing units. The systems approach has been applied to understand productivity. Originality/value - – This paper creates terminologies that reduce the existing confusion with the field for applications in academia and brassware industry.

Productivity, quality and business performance: an empirical study

Purpose - The purpose of this paper is to empirically investigate linkage among productivity, quality, and business performance in home-based brassware units in India. Design/methodology/approach - This study involved action research of home-based brassware units applying procedures for three-stage least-squares (3SLS) regression analysis, with data obtained through questionnaire survey based on convenience sampling. Findings - This study has supported the established belief that quality leads to productivity, and subsequently productivity leads to better business performance for home-based brassware units in India. The consistent and logical result of this study using 3SLS regression analysis has provided empirical understanding of the appropriate linkage among productivity, quality, and business performance. Research limitations/implications - This study has limitations of findings, as it studied the home-based brassware units in the Indian context only. Practical implications - This study implies that marketable home-based brassware products are to be produced by taking into account boundaries of production within the framework of goals and value created by motivation and dependability for monitoring the business performance. Identifying an appropriate linkage among productivity, quality, and business performance may project a holistic evaluation of the policy development related to home-based brassware units. Originality/value - This is an original study to test empirical linkages among productivity, quality, and business performance using 3SLS regression analysis particularly for home-based brassware units in India.

Scenario planning for service quality: a Monte Carlo simulation study

Purpose – The purpose of this paper is to propose the idea of linking the use of the Monte Carlo simulation with scenario planning to assist strategy makers in formulating strategy in the face of uncertainty relating to service quality gaps for life insurance business, where discontinuities always remain for need‐based selling.Design/methodology/approach – The paper reviews briefly some applications of scenario planning. Scenario planning emphasizes the development of a strategic plan that is robust across different scenarios. The paper provides considerable evidence to suggest a new strategic approach using Monte Carlo simulation for making scenario planning.Findings – The paper highlights which particular service quality gap attribute as risk impacts most and least for the possibility of occurrences as best case, worst case, and most likely case.Research limitations/implications – This study suffers from methodological limitations associated with convenience sampling and anonymous survey‐based research....