Sanna Kumpulainen

Barriers to task-based information access in molecular medicine

We analyze barriers to task-based information access in molecular medicine, focusing on research tasks, which provide task performance sessions of varying complexity. Molecular medicine is a relevant domain because it offers thousands of digital resources as the information environment. Data were collected through shadowing of real work tasks. Thirty work task sessions were analyzed and barriers in these identified. The barriers were classified by their character (conceptual, syntactic, and technological) and by their context of appearance (work task, system integration, or system). Also,work task sessions were grouped into three complexity classes and the frequency of barriers of varying types across task complexity levels were analyzed. Our findings indicate that although most of the barriers are on system level, there is a quantum of barriers in integration and work task contexts. These barriers might be overcome through attention to the integrated use ofmultiple systems at least for the most frequent uses. This can be done by means of standardization and harmonization of the data and by taking the requirements of the work tasks into account in system design and development, because information access is seldom an end itself, but rather serves to reach the goals of work tasks.

Information interaction in molecular medicine: integrated use of multiple channels

Task-based information access is a significant context for studying information interaction and for developing information retrieval (IR) systems. Molecular medicine (MM) is an information-intensive and rapidly growing task domain, which aims at providing new approaches to the diagnosis, prevention and treatment of various diseases. The development of bioinformatics databases and tools has led to an extremely distributed information environment. There are numerous generic and domain-specific tools and databases available for online information access. This renders MM as a fruitful context for research in task-based IR. The present paper examines empirically task-based information access in MM and analyzes task processes as contexts of information access and interaction, integrated use of resources in information access and the limitations of (simple server-side) log analysis in understanding information access, retrieval sessions in particular. We shed light on the complexity of the between-systems interaction. The findings suggest that the system development should not be done in isolation as there is considerable interaction between them in real world use. We also classify system-level strategies of information access integration that can be used to reduce the amount of manual system integration by task performers.

Task complexity and information searching in administrative tasks revisited

In task-based information searching, the task at hand is a central factor affecting information search. Task complexity, in particular, has been discovered to affect searching. In the present study, we shadowed the tasks of seven people working in city administration. The data consist of shadowing field notes, voice recordings, photographs and forms. We study, how task complexity affects information searching and information resource use. Task complexity was defined through the task performers own experience (perceived task complexity) and her estimates of her a priori knowledge concerning the task. We analyzed the data both qualitatively and quantitatively, focusing on the links between task complexity and the use of information resources, information searching and problems encountered. We found that task complexity has a central but ambiguous relationship to task performance. The clearest differences were found between simple and complex tasks. In addition, perceived task complexity seems to affect the ways of performing the task more than a priori knowledge. The more complex a task is perceived, the more searches are performed and the more they concentrate on networked resources instead of information systems provided by the organization (SPOs). The use of resources on the task performers PC and the SPOs decreases when complexity increases. In proportion, the use of networked resources and communication resources increases. The total number of information resources used is somewhat greater in complex and semi-complex tasks than in simple tasks; and each resource is used for a longer time on average. Our study shows that task context and especially task complexity seems to affect information searching and the selection of sources.

Task-Based Information Interaction Evaluation: The Viewpoint of Program Theory

Evaluation is central in research and development of information retrieval (IR). In addition to designing and implementing new retrieval mechanisms, one must also show through rigorous evaluation that they are effective. A major focus in IR is IR mechanisms’ capability of ranking relevant documents optimally for the users, given a query. Searching for information in practice involves searchers, however, and is highly interactive. When human searchers have been incorporated in evaluation studies, the results have often suggested that better ranking does not necessarily lead to better search task, or work task, performance. Therefore, it is not clear which system or interface features should be developed to improve the effectiveness of human task performance. In the present article, we focus on the evaluation of task-based information interaction (TBII). We give special emphasis to learning tasks to discuss TBII in more concrete terms. Information interaction is here understood as behavioral and cognitive activities related to task planning, searching information items, selecting between them, working with them, and synthesizing and reporting. These five generic activities contribute to task performance and outcome and can be supported by information systems. In an attempt toward task-based evaluation, we introduce program theory as the evaluation framework. Such evaluation can investigate whether a program consisting of TBII activities and tools works and how it works and, further, provides a causal description of program (in)effectiveness. Our goal in the present article is to structure TBII on the basis of the five generic activities and consider the evaluation of each activity using the program theory framework. Finally, we combine these activity-based program theories in an overall evaluation framework for TBII. Such an evaluation is complex due to the large number of factors affecting information interaction. Instead of presenting tested program theories, we illustrate how the evaluation of TBII should be accomplished using the program theory framework in the evaluation of systems and behaviors, and their interactions, comprehensively in context.

Trails across the heterogeneous information environment : Manual integration patterns of search systems in molecular medicine

– The purpose of this paper is to aim at modelling the trails, which are search patterns with several search systems across the heterogeneous information environment. In addition, the author seeks to examine what kinds of trails occur in routine, semi-complex and complex tasks, and what barrier types occur during the trail-blazing. , – The author used qualitative task-based approach with shadowing of six molecular medicine researchers during six months, and collected their web interaction logs. Data triangulation made this kind of detailed search system integration analysis possible. , – Five trail patterns emerged: branches, chains, lists, singles and berrypicking trails. The berrypicking was typical to complex work tasks, whereas the branches were common in routine work tasks. Singles and lists were employed typically in semi-complex tasks. In all kinds of trails, the barriers occurred often during the interaction with a single system, but there was a considerable number of barriers with the malfunctioning system integration, and lacking integration features. The findings propose that the trails could be used to reduce the amount of laborious manual system integration, and that there is a need for support to explorative search process in berrypicking trails. , – Research of information behaviour yielding to different types of search patters with several search systems during real-world work task performance in molecular medicine have not been published previously. The author presents a task-based approach how to model search behaviour patterns. The author discusses the issue of system integration, which is a great challenge in biomedical domain, from the viewpoints of information studies and search behaviour.

Browsing patterns in retrieved documents

The paper reports a test exploring how retrieved documents are browsed. The access point to the documents was varied -- starting either from the beginning of the document or from the point where relevant information is located -- to find out how much browsing and context the users need to judge relevance. Test results reveal different within-document browsing patterns.