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Sany Sanuri Mohd Mokhtar

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Publication

Featured researches published by Sany Sanuri Mohd Mokhtar.

Asian Social Science | 2013

The role of long-term orientation and service recovery on the relationships between trust, bonding, customer satisfaction and customer loyalty: The case of Nigerian retail banks

Muhammad Mujtaba Abubakar; Sany Sanuri Mohd Mokhtar; Aliyu Olayemi Abdullattef

Archive | 2015

Impact of Relational Dynamics on Customer Loyalty in Higher Education Sector: The Moderating Role of Long Term Orientation

Muhammad Mujtaba Abubakar; Sany Sanuri Mohd Mokhtar

Archive | 2013

Modelling the Mediation Effect of Service Recovery on the relationship between Customer complaints and Customer loyalty in Retail banking Industry

Muhammad Mujtaba Abubakar; Othman Yeop; Sany Sanuri Mohd Mokhtar; Aliyu Olayemi Abdullattef

Archive | 2017

Relationship quality and customer loyalty of Malaysian national carmakers

Zainil Hanim Saidin; Rohaizah Saad; Sany Sanuri Mohd Mokhtar; Rushami Zien Yusoff

Archive | 2017

Facilitating conditions and Perceived Security as antecedents of trust among E-banking customers in Nigeria

Maruf Gbadebo Salimon; Sany Sanuri Mohd Mokhtar; Rushami Zien Yusoff; A.Q. Adeleke; Saka Morakinyo

Archive | 2016

What determines adoption of e-banking among Nigerians? A conceptual approach

Maruf Gbadebo Salimon; Rushami Zien Yusoff; Sany Sanuri Mohd Mokhtar

Archive | 2016

Automotive after-sales service quality attributes and customer loyalty: an empirical study of Malaysian national carmakers

Zainil Hanim Saidin; Rushami Zien Yusoff; Sany Sanuri Mohd Mokhtar; Rohaizah Saad

Archive | 2015

Leadership quality and the performance of market driven organizations

Sany Sanuri Mohd Mokhtar; Rushami Zien Yusoff; Maha Mohammed Yusr Othman

Archive | 2015

Automotive After-Sales Service Quality And Relationship Quality In Malaysian National Car Makers

Zainil Hanim Saidin; Sany Sanuri Mohd Mokhtar; Rohaizah Saad; Rushami Zien Yusoff

Journal of Marketing and HR | 2015

Modeling the Effects of Relational Constructs On Student Satisfaction and Loyalty to University

Muhammad Mujtaba Abubakar; Sany Sanuri Mohd Mokhtar

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Collaboration

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Rushami Zien Yusoff

Universiti Utara Malaysia

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Aliyu Olayemi Abdullateef

Universiti Utara Malaysia

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A.Q. Adeleke

Universiti Malaysia Pahang

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Rushami Zien Yusoff

Universiti Utara Malaysia

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