Saquib Yusaf Janjua

Internationalization of higher education institutions: implementation of DMAIC cycle

In recent decades, the topic of internationalization has emerged as one of the defining issues of higher education globally. Different approaches are emerged for the internationalization process according to universities structures and strategic plans, however, universities are still facing the problems in identification of basic steps through which transformation of higher education to internationalization is possible. This study proposed a framework for higher education in Pakistan. In order to energize the whole process towards internationalization, three-step framework utilized for the internationalization of higher education in Pakistan. Study identifies the basic dimensions for the improvements of the services and structure, which leads to internationalization of higher education in Pakistan. Study proposed the use of define, measure, analysis, improve and control cycle for continuous improvements in higher education’s institutions in Pakistan.

The changing business scenario antecedents and consequences of change factors: evidence from Pakistan

The changes in the business environment have great implication and influence on business strategy. The performance of the firms are mostly determined by their ability to anticipate, understand and encounter these business opportunities and threats better than competitors. This is more pertinent when strategic managers devise a strategy to capitalise on future opportunities and make adjustment in strategy, structure and systems according to the anticipated shift in the business environment. In this perspective, the paper reports on which drivers of change are likely to shift the focus of business in Pakistan. It identifies and analysis in greater detail the impact of these factors on business organisations and the economy of Pakistan to suggest the remedies and solutions in changing scenario. To analyse the interaction and dependency among drivers of change Tetrad software was used to find out the underlying relationships in order to interpret the results in more meaningful way. The paper indicates that externally driven factors perceive as a major threat for business in Pakistan. On the other hand to cope up with crises and compete in the global world, the management has to pay attention towards human resource development and to re-ignite the organisational change process to reap the benefits of globalisation. The paper has implication for both policy makers and business practitioners.

Impact of burnout on employees' performance: an analysis of banking industry

The study is conducted to assess the impact of burnout on performance of the employees working in sales departments of banking industry in Pakistan. Data was collected from 322 sales officers working in banks. Regression analysis was used to assess the impact of burnout on performance and relationship between intrinsic motivation, job satisfaction, their intention to leave, role conflict, role ambiguity, burnout and performance of the sales officers. The result shows that burnout had a significant positive impact on the performance of sales officers. Performance, satisfaction and intention to leave were positively related to each other; however these variables had negative relationships with intention to leave, burnout, role conflict and role ambiguity. It is recommended that the management of banks should; formulate clear job descriptions, specify unity in chain of command, assign achievable targets to employees according to their capabilities, recognise performance through rationalised incentives and provide trainings to new entrants. The research can be replicated in other industries and by increasing the sample size for generalisation of the results.