Sauro Vicini

An internet of things enabled interactive totem for children in a living lab setting

Hospitalization can be an extremely distressful experience, especially for children. Healthcare institutions are striving to create hospital environments that respond to patient needs and promote their well-being and recovery. The San Raffaele Scientific Institute of Milan has embraced this challenge and through its eServices for Life and Health unit is striving to ideate, develop and deploy eServices in its City of the Future Living Lab, which truly meet user needs and foster innovation. In such a context, an Interactive Totem has been placed in a paediatric ward offering services aimed at educating, entertaining and empowering hospitalized children. This Totem is part of an Internet of Things platform and is being used to understand the impact of these services, achieve their fine-tuning with the collaboration of children, and at the same time to explore the role of an Internet of Things System in the Living Lab process.

User-Driven Service Innovation in a Smarter City Living Lab

This paper presents the case for San Raffaele Scientific Institutes (FCSR) City of the Future Living Lab in Milan as both a virtual and real research environment and community, through which to explore and discuss how a Co-Creation methodology in a Living Lab setting can be applied to the innovation of services and the potential of Internet of Things technologies in this process. The paper is explorative and induced from an ongoing development and practical implementation of the Living Lab in FCSR. The paper presents an overview of the methodology and tools implemented in all the phases of the Co-Creation process and presents the case of Living Labs as user- driven open innovation ecosystems for services for future Smarter Cities.

A Living Lab for Internet of Things Vending Machines

Vending machines are often considered mere dispenser facilities that trigger low engagement in their users. Instead, it is a market that is not only growing and expanding, but also evolving from a technological as well as service point of view. An experiential Internet of Things vending machine has been designed with the continuous involvement of users at different levels within San Raffaele Scientific Institute’s City of the Future Living Lab in Milan. This paper illustrates the case of the Living Lab methodology adopted for the development of an innovative Internet of Things vending machine service.

Well-Being on the Go: An IoT Vending Machine Service for the Promotion of Healthy Behaviors and Lifestyles

Vending machines are often considered mere dispenser facilities that elicit only low engagement in their users. Instead, it is a market that is not only growing and expanding, but also evolving from a technological as well as service point of view. The City of the Future Living Lab in Milan has designed alongside its users an interactive Internet of Things vending machine based service which has been successfully deployed and is being tested in a public space within the Living Lab. This paper would like to present this as a case studies of designed experiences for behavior change.

Co-creating Security-and-Privacy-by-Design Systems

The elicitation and the analysis of security and privacy requirements are generally intended as being mainly performed by field experts. In this paper we show how it is possible to integrate practical Co-Creation processes into Security-and-Privacy-by-Design methodologies. In addition, we present some guidelines showing how it is possible to translate the high-level requirements obtained from the end-user engaging into verifiable low-level requirements and technological requirements. The paper demonstrates as well the feasibility of our approach by applying it in two realistic scenarios where the outsourcing of personal and sensitive data requires high-level of security and privacy.

Engineering AwarenessTM: An e-Service Design Approach for Behavioral Change in Healthcare and Well-Being

Personalized interventions that empower users through pertinent and reliable information alongside ubiquitous and user-friendly services can provide them with the opportunity of adopting healthy lifestyle choices which improve quality of life and help prevent a vast number of chronic diseases. The eServices for Life and Health research unit alongside the City of the Future Living Lab strives to apply an e-Service Design approach to deploy innovative ICT and multi-device based services, aimed at truly responding to user needs and aspirations – both inside and outside hospital walls.

Enhancing Personas for Well-Being e-Services and Product Service Systems

Personas are usually included in listings of standard methods within design. The study at hand explores how the Personas method gets integrated in a User-Centered process in the domain of hospital process re-engineering, health and well-being e-Services. The aim of this paper is to demonstrate how new extensions of the Personas method allow to effectively tackle specific challenges related to the design process, and to support e-Services development since the early stages of a project. The outcomes of our evolution of the Personas method are accurate and valuable Personas profiles that designers, developers and whoever is part of the project team can trust when crafting the user experience (UX), the user interface (UI) and the other components of e-Services.