Sherah Kurnia

The need for a processual view of inter-organizational systems adoption

In order to sustain competitiveness, companies need to adopt electronic commerce (EC) enabled inter-organizational systems (IOS) to improve the efficiencies of entire supply chains. Adoption of IOS by companies, however, has proved difficult since such systems span organizational boundaries. Understanding IOS adoption is hampered by a lack of theory that can capture the complexity involved in IOS adoption since previous studies mostly employ the factor approach. In this paper, using Efficient Consumer Response as an example of an EC-enabled IOS, we demonstrate that the acknowledgement of the inter-organizational context of these systems naturally introduces the need for the processual approach and different notions of causality. We also show how the factor and the processual approaches to theorizing IOS adoption can be used in a complementary way.

Adoption of efficient consumer response: the issue of mutuality

The adoption of efficient consumer response (ECR) has been slow in many regions, despite its many potential benefits to supply chain participants through reduction of inventory level and operating costs. There has not been any well‐developed theory that can explain this slow uptake. Argues that the inherent characteristics of ECR have actually created barriers to its own adoption. As an inter‐organisational system (IOS), ECR adoption requires co‐operation and trust between trading partners, which are unlikely to happen unless costs, benefits and risks of ECR implementation can be mutually shared. Shows, using a case study conducted within one supply chain, that an unequal distribution of costs, benefits and risks among manufacturer, distributor and retailer is inherent in the implementation of cross‐docking, which typifies the overall ECR program. The findings of this study lead to a new direction in understanding the barriers to adoption of ECR and IOS in general.

Efficient consumer response (ECR): a survey of the Australian grocery industry

Efficient consumer response (ECR) is a supply chain management strategy which attempts to address the inefficiencies that have led to excessive inventory and unnecessary costs at all levels within the grocery industry supply chain. Although originating in the USA, ECR has also attracted attention and interest in many other countries. This paper presents the results of an Australian study which was designed to assess the applicability of ECR within the Australian grocery industry. The results of the study indicate that the inefficient business practices of the US supply chain are also prevalent within the Australian grocery industry and that some Australian companies had already begun to engage in business activities related to ECR as early as 1996.

Adoption of efficient consumer response: key issues and challenges in Australia

Efficient consumer response (ECR) is an electronic commerce (EC)‐enabled grocery industry supply chain management strategy, which is designed to make the industry more efficient and responsive. Despite the many benefits obtainable from ECR, the adoption rate has been slow in many regions. At this stage, there is no well‐developed theory of adoption of technologies at this wide scale that can explain this slow uptake. This paper explores the experiences of the Australian grocery industry with ECR adoption. In order to obtain a more reliable snapshot of ECR adoption practices, barriers and perceptions, this study employs a combination of quantitative and qualitative research methods. Since the Australian grocery industry has a unique structure, important observations obtained from this study enrich previous ECR adoption studies.

The characteristics of mobile data service users in Australia

Mobile Data Services (MDS) are increasingly important as revenues from voice calling are decreasing for mobile carriers, and there are many predictions that the use of MDS will increase in Australia. To explore the characteristics of MDS users, we conducted a survey with over 6000 respondents in Australia. The findings show that age is the most important demographic variable which influences the pattern of MDS use. In addition, gender and household income have a role in describing each groups consumption of MDS more precisely. We conclude the paper by presenting limitations of the study and outlining some possible future research.

Exploring E-Commerce Readiness in China: The Case of the Grocery Industry

Electronic commerce which enables business transactions to be conducted electronically has demonstrated significant operational and strategic benefits. Developed countries have actively adopted e-commerce and have made it an integral part of business activities. Despite its ability to bridge economic and digital gap between developing and developed countries, developing countries are still slow in e-commerce adoption. Currently, there is still a lack of e-commerce readiness research in developing countries to fully assess the relevance of e-commerce in these unique environments. This study aims to shed light into the e-commerce readiness in China, by assessing technological, organizational and environmental contexts of the grocery industry. The uniqueness of China in various aspects including cultural, economic and political, poses different challenges and requires different strategies to encourage widespread adoption of e-commerce.

A qualitative study of business-to-business electronic commerce adoption within the Indonesian grocery industry

This study explores the business-to-business electronic commerce (B2B EC) technology adoption experience of organizations within the supply chain of the grocery industry in Indonesia using a multi-theory perspective. Through a multiple case study with eight organizations, it provides a comprehensive understanding of the influence of adoption factors. This study shows the usefulness of complementarily deploying several adoption theories and offers important theoretical and practical implications for organizations as they extend their supply chains globally.

Antecedents and outcomes of human resource information system (HRIS) use

Purpose – The purpose of this paper is to test some antecedents and outcomes of human resource information system (HRIS) use in Malaysia.Design/methodology/approach – A research model based on a questionnaire gleaned from the literature was used to collect data through a purposive sampling technique, whereby only those companies in Penang, Malaysia which are using HRIS were targeted. The data collected were analyzed using structural equation modelling technique with the use of partial least squares approach.Findings – Results show that four out of the five antecedents are significant predictors of extent of use and that extent of use is significantly related to all five outcome variables. This paper provides further evidence on the appropriateness of using Rogers innovation attributes to measure different dimensions of attitude towards extent of HRIS use and Remenyis and Zuboffs IT framework to measure the outcomes from the extent of HRIS use.Research limitations/implications – First, this study cannot...

Adoption of Electronic Commerce Technologies by SMEs in Malaysia

Electronic commerce (EC) offers many benefits to organizations of any size including small to medium- sized enterprises (SMEs). At this stage, there is still a need for a better understanding of the potential and relevance of EC in developing countries as well as the behaviour of SMEs towards EC adoption. Moreover, there is still a need for a holistic view of how various widely known factors at the organization, industry and national levels affect EC adoption. Therefore, this study proposes a theoretical model of EC technologies adoption by SMEs in developing countries by incorporating various readiness factors identified in the literature that may determine EC technologies adoption by SMEs in developing countries. It then explores the influence of these factors on the adoption of different EC technologies. The environmental pressure is also considered in this study. Through a survey of SMEs within the grocery industry in Malaysia as an example of a developing country, the study demonstrates how various readiness factors influence the adoption of various EC technologies differently. This study provides additional insights into EC adoption by SMEs in developing countries and has important implications for research and practice.

Understanding the Adoption of Electronic Banking in China

Electronic banking (e-banking), facilitated by various Electronic Commerce (EC) technologies, has helped commercial banks to stay competitive through productivity gains, transaction cost reduction and customer service improvement. Despite its benefits, however, developing countries still lag behind developed countries in the adoption of e-banking. To address the lack of studies on e-banking adoption in developing countries, this paper explores factors impacting e-banking adoption in China, as an example of a developing country. Facing an intense competition from foreign-owned banks, Chinese domestic banks have recently been actively engaged in e-banking initiatives. A research framework developed based on technology-organizational-environmental framework is used to guide the study. The findings from this study involving one of the four state-owned banks complement the existing knowledge in this area to better understand the adoption and development of e-banking in China.