Simon M. Burnett

Retrieving haystacks: a data driven information needs model for faceted search

The research aim was to develop an understanding of information need characteristics for word co-occurrence-based search result filters (facets). No prior research has been identified into what enterprise searchers may find useful for exploratory search and why. Various word co-occurrence techniques were applied to results from sample queries performed on industry membership content. The results were used in an international survey of 54 practising petroleum engineers from 32 organizations. Subject familiarity, job role, personality and query specificity are possible causes for survey response variation. An information needs model is presented: Broad, Rich, Intriguing, Descriptive, General, Expert and Situational (BRIDGES). This may help professionals to more effectively meet their information needs and stimulate new needs, improving a system’s ability to facilitate serendipity. This research has implications for faceted search in enterprise search and digital library deployments.

Knowledge support for interdisciplinary models of healthcare delivery: a study of knowledge needs and roles in managed clinical networks:

Managed clinical networks (MCNs), a relatively new phenomenon in the health service, aim to ensure equitable provision of high-quality, evidence-based care using an innovative interdisciplinary work model. This article describes a study that aimed to highlight themes which could be explored in a fuller information needs analysis of individuals working in MCNs. Comparison with an earlier study of staff in more traditional roles shows that staff working in MCNs have a greater appreciation of: the value of information and knowledge in the organizational context; the tools and skills required to use information and knowledge to improve service delivery; the value of personal or tacit knowledge and the role of individuals in coordinating networks of knowledge; and the importance of developing a culture which includes the patient in the knowledge network. These findings indicate that MCNs may support a more ‘knowledge-based’ work model than traditional structures within the health service.

The costs and benefits of the Internet as a marketing and communications tool: the attitudes, perceptions and experiences within the non‐profit environmental sector in Scotland

Discusses the findings of a study investigating the attitudes, perceptions and experiences of Scottish non‐profit environmental organisations and the costs and benefits of the Internet as a marketing and communications tool. Aims to ascertain whether the size of the organisation and the level of Internet use determines the perceptions and beliefs of non‐profit organisations within the environmental sector in Scotland and whether these factors also determines the costs and benefits experienced by Internet users. Finds that regardless of size or the level of use, organisations believe the Internet is a cost‐effective way to market their organisations and promote awareness. However, attitudinal factors affect the level of use by small organisations. Overall the organisations within the sample have indicated that the Internet is a low cost, high benefit marketing solution.

Barriers to knowledge sharing in third sector social care: a case study

Purpose – This paper aims to build on existing theory of knowledge sharing barriers (KSBs) by exploring the concept in the relatively under-researched context of social service not-for-profit organisations. Design/methodology/approach – In this study, case study methodology was used. Practitioner staff members took part in online questionnaires, followed by semi-structured interviews with line management and middle management staff. Secondary sources from the case study organisation were also used in the analysis. The analysis of questionnaire responses alongside responses from semi-structured interviews is compared with extant research into KSBs. Findings – The findings of this study highlight the need to re-examine the KSBs identified in the literature to reflect contexts beyond the private sector. Common barriers were identified, but some found in the case study organisation did not neatly fit into the existing definitions of KSBs. An updated list of KSBs to reflect this social service not-for-profit c...

Representing heritage

Cultural heritage is increasingly being viewed as an economic asset for geographic areas who aim to capitalise in the surge in interest in local history and heritage tourism from members of the public. Digital technologies have developed that facilitate new forms of engagement with heritage and allow local areas to showcase their history, potentially broadening interest to a wider audience, thus acting as a driver for cultural and economic resilience. The research presented in this paper explores this through interdisciplinary research utilising laser scanning and visualisation in combination with social research in Elgin. 3D data capture technologies were used to develop and test 3D data visualisations and protocols through which the urban built heritage can be digitally recorded. The main focus of this paper surrounds the application and perceptions of these technologies. Findings suggest that the primary driver for cultural heritage developments was economic (with an emphasis on tourism) but further benefits and key factors of community engagement, social learning and cultural resilience were also reported. Stakeholder engagement and partnership working, in particular, were identified as critical factors of success. The findings from the community engagement events demonstrate that laser scanning and visualisation provide a novel and engaging mechanism for co-producing heritage assets. There is a high level of public interest in such technologies and users who engaged with these models reported that they gained new perspectives (including spatial and temporal perspectives) on the built heritage of the area.Cultural heritage is increasingly being viewed as an economic asset for geographic areas who aim to capitalise in the surge in interest in local history and heritage tourism from members of the public. Digital technologies have developed that facilitate new forms of engagement with heritage and allow local areas to showcase their history, potentially broadening interest to a wider audience, thus acting as a driver for cultural and economic resilience. The research presented in this paper explores this through interdisciplinary research utilising laser scanning and visualisation in combination with social research in Elgin. 3D data capture technologies were used to develop and test 3D data visualisations and protocols through which the urban built heritage can be digitally recorded. The main focus of this paper surrounds the application and perceptions of these technologies. Findings suggest that the primary driver for cultural heritage developments was economic with an emphasis on tourism but further benefits and key factors of community engagement, social learning and cultural resilience were also reported. Stakeholder engagement and partnership working, in particular, were identified as critical factors of success. The findings from the community engagement events demonstrate that laser scanning and visualisation provide a novel and engaging mechanism for co-producing heritage assets. There is a high level of public interest in such technologies and users who engaged with these models reported that they gained new perspectives including spatial and temporal perspectives on the built heritage of the area.

The role of knowledge transfer in technological innovation: an oil and gas industry perspective

This paper presents the results of primary research into the role of knowledge and knowledge transfer within the technological innovation process in the U.K. upstream oil and gas industry. The research employed a qualitative approach using narrative interviews as a method for data collection, and an analytical template to analyse the data. The findings indicate the critical role played by enabling organisations as conduits of knowledge within the technological innovation process. Limitations of the research include the size of sample. Further research could focus on other enabling organisations. Potential practical implications include the development of a better understanding of the role of knowledge and knowledge transfer by actors, leading to the improvement of the technological innovation process itself. The work contributes to understanding the relationships, which exist between knowledge transfer and the technological innovation process, and to the forms and types of knowledge present within this process.

Towards an Organizational Folklore of Policing: The Storied Nature of Policing and the Police Use of Storytelling

For police officers, much of the working day consists of telling stories about everyday policing and events. Although the study of narrative and storytelling in organizational contexts is an expanding area of research, the same cannot be said of the study of narrative and storytelling in a police context, which remains an under-researched, although not unexplored, subject of study. Using the work of management-narrative theorists such as David Boje and Yiannis Gabriel as a starting point, this article considers policing organizations and agencies as storytelling organizations. This is achieved through a literature review of the ‘storied’ nature of policing and the police use of storytelling in an organizational context. Thus, this reflective article contributes to the developing literature in the field by reviewing and mapping the literature, highlighting potential areas for future research.

Creating Sparks: Comparing Search Results Using Discriminatory Search Term Word Co-Occurrence to Facilitate Serendipity in the Enterprise

Categories or tags that appear in faceted search interfaces which are representative of an information item, rarely convey unexpected or non-obvious associated concepts buried within search results. No prior research has been identified which assesses the usefulness of discriminative search term word co-occurrence to generate facets to act as catalysts to facilitate insightful and serendipitous encounters during exploratory search. In this study, 53 scientists from two organisations interacted with semi-interactive stimuli, 74% expressing a large/moderate desire to use such techniques within their workplace. Preferences were shown for certain algorithms and colour coding. Insightful and serendipitous encounters were identified. These techniques appear to offer a significant improvement over existing approaches used within the study organisations, providing further evidence that insightful and serendipitous encounters can be facilitated in the search user interface. This research has implications for organisational learning, knowledge discovery and exploratory search interface design.

Venting, joining and educating: motivations for knowledge sharing in the UK police blogosphere.

This article examines motivations for knowledge sharing in blogs written by police officers. It draws on the findings of a research project completed in 2011 based on content analysis of 63 blogs.

Linking for influence

Twitter, the micro-blogging social media tool, has established a critical role in facilitating social engagement. Its low technical and economic barriers to uptake provide a readily accessible forum for public engagement with events such as televised political debates, and in this context provides a ‘backchannel’ to mainstream media, allowing users to comment on and engage in debates. Most recently during the 2014 Scottish Referendum, Twitter was used extensively by both ‘Better Together’ (pro-Unionist) and ‘Yes’ (pro-independence) campaigners. The aim of this research was to develop an understanding of the linked content present in tweets sent during three televised debates on the issue of Scottish Independence. Analysis of the linked content shows a broad subject proximity to the topics under discussion during the debates, but highlights the lack of specificity in relation to the peaks and troughs of Twitter traffic during the debates. The paper also highlights the use made of links to a variety of resources such as the mainstream media as well as more informal sources including user-generated image and video content to support political viewpoints, and argues that, while the use of such content is beneficial in terms of unifying perspectives, supporter activism and the gratification of the social need for connectivity, it does not act to convert political opinion.