Sirkku Wallin

The methodology of user-sensitive service design within urban planning

The increasingly complex living environment poses challenges in everyday life that traditional urban planning cannot meet. We argue that the methodology called the user-sensitive service design within urban planning is viable for many stakeholders in a situation where the infrastructure of everyday life is shattering and the uncertainty and ambiguity of the planning process and outcomes are prevailing. Our aim is to present the methodology and its application in the planning and development of digitised services in a neighbourhood of Helsinki. The methodology turns out to be a hybridiser and a bridge builder that embeds urban planning in the local context. In addition, it is a vehicle for transferring planning content to the phases of implementation and use, resulting in the emergence of glocal digital spaces.