Slavoljub Milovanović

HELIANT HEALTH INFORMATION SYSTEM AS A SUPPORT TO ELECTRONIC BUSINESS OF HEALTHCARE ORGANIZATIONS IN SERBIA

Electronic business of healthcare organizations is specific technological innovation when it comes to providing adequate health care services. The process of providing health care services in this case is supported by electronic health record, which is an integral part of health information systems. Monitoring of the health services providing process using tools of electronic health (e-health) in this paper, will be based on the software for graphical modeling, which will target key activities, participants and the variables of the process, and make its mapping. This is because the analysis of the electronic business processes of healthcare organizations reveal activities that can be cost-optimized for more efficient delivery of health services and faster response on the patients condition. In this work process analysis was conducted on the case of health information system Heliant Health, which is used in most public medical institutions of the Republic of Serbia.

APPLYING THE MOODLE PLATFORM IN ONLINE STUDENT SELF-ASSESSMENT

Abstract Taking into consideration the importance of information and communications technology in higher education both as part of the teaching and grading process, but also the limitations in its application in higher education in the Republic of Serbia, this paper outlines the possibilities which the Moodle platform offers for the definition and use of online self-assessment tests and quizzes in the preparation and simulation of the entrance exam for the Faculty of Economics of the University of Niš. To indicate the importance of egrading for the increase in the effectiveness of learning, the paper analyses the number of created accounts and the number of visits, while a statistical analysis of the candidates′ results on the simulated entrance exam, from 2014 to 2016, was used to test the hypothesis on the significance of formative assessment for effective learning. The obtained t-test results indicate that formative assessment in this specific instance contributes to the improvement of the candidates’ learning process and that the application of such a means of student self-assessment in other areas of study would significantly contribute to the increase in the effectiveness of learning. On the other hand, statistical analyses of individual responses to questions represent a significant source of feedback for teachers, which can be used for the purpose of redefining tests.

THE ROLE OF ELECTRONIC BUSINESS IN THE REENGENEERING AND INTEGRATION OF BUSINESS PROCESSES

Abstract Electronic business leads to the reengineering of business processes in a company, which encompasses integrating processes through customer relationship management, supply chain management, and an enterprise resource planning system. The aim of the paper is to analyse the impact of electronic business on enterprise transformation through reengineering and integration of business processes. The significance of the research is to emphasise management problems and challenges encountered by companies due to electronic business and application of information technologies. The research applies an analytical method to examine the effects of electronic business on business processes. The main contribution of the research is to look at electronic business as an initiator and the cause of radical changes in business processes characterised as reengineering. By transforming their business practices into electronic business, companies make significant efforts in their restructuring in order to deal with the changes in the competitive environment. The basis of these efforts is a redesign and change of business processes. The conclusion is that introducing the Internet and Web-technologies in business does not require only a radical reengineering of existing basic business processes but also generation of new ones, which would support the new business environment.

Application of Internet Technology and Electronic Business Concept in Serbia

Abstract Intensive application of information and communication technology (ICT), particularly internet in selling and buying business processes have caused development of electronic business (e-business) concept. Numerous organizations in the world and in Serbia as well have implemented the concept. The basic aim of the paper is to analyse level of internet technology and e-business implementation in Serbia. The paper has theoretical background explaining concept of e-business and ICT which supports the implementation of this concept. However, empirical or practical contribution of the paper is articulated through analysis of data considering application of ICT and e-business concept in Serbia. Data considering application of ICT and e-business concept in Serbia is collected by Statistical Office of the Republic of Serbia that conducted empirical investigation. The investigation encompassed households/individuals and enterprises in Serbia. Results of the research presented in the paper can help executives in Serbian organizations in planning e-business concept implementation as well as researchers in deeper study of this theme.

TRAINING SYSTEM FOR CRISIS MANAGEMENT SUPPORTED BY CONTEMPORARY INFORMATION TECHNOLOGIES

Abstract In a transition period lasting more than twenty years in Serbia, many organizations exist in turbulent and uncertain political, economic and social environment. Great changes in the environment with implications which are difficult to predict pose to the management of the organizations many crisis situations. Every manager possessing standard skills and knowledge for enterprise management must acquire additional skills for management of the crisis situations. Crisis management is set of actions undertaken to control over events composing crisis, in order to minimize losses. In order to undertake appropriate actions in crisis time, manager should know the direction of future events movement and how to allocate resources for reaction to the events. In that situation, the great problem is uncertainty resulting from fast and immediate emergence of crisis events, its complexity and unpredictability. Training system that has aim to enable managers for reaction in crisis situations is analysed in the paper. The system is based on application of contemporary information technologies. In addition, trends and opportunities of electronic learning and training as well as challenges in the development of a training program for crisis management is explained.