Stanislava Šimonová

Enterprise content management based on identified requirements

Organizations perceive importance of enterprise content management as one of the strategic information sources. Enterprise content management represents a technological solution which enables to manage enterprise content in a wide range of functionalities and access rights. It is crucial for the technological solution itself that the system requirements are accurately stated. This paper deals with the way of identification of enterprise content requirements.

Identification of IT-service metrics for a business process when planning a transition to outsourcing

Business processes, especially key value-add processes, need to be supported by targeted and relevant information services to ensure high performance. These services have more forms of utilization in a company. The basic use is creating and sustaining database which is utilized at the operational run of the processes as such. Further utilization takes the form of creating special information sources which serve as support of management decision making in managing business processes. Company management perceives information services as a necessary part of the business process and expects their continuous performance. Therefore, the cost of IT technologies represents a significant item in company budget. This places executives into a contradictory position. On one hand, they should increase efficiency and decrease cost; on the other hand they need to devote financial/human/technological resources to develop information services as the company information environment needs to be flexibly adapted to the needs of the changing markets. Developing of internal information environment by own resources is demanding and it takes sources of the company which could be devoted to its primary activities. One of the solutions for this situation is outsourcing, however transition to outsourcing is related to many risks. They include the transition to a new mode of service providing, the necessity to include the relation “external service provider - internal service customer”, selection of correct type of outsourcing and suitable external provider. The greatest risk is connected with defining the service parameters in contractual relationship for ensuring service quality; this risk is related to identification of these service quality parameters. This text focuses on defining the assumptions for monitoring of information services quality within information processes which are selected for outsourcing. A method is modelled which identifies the metrics that will become the base for definition of information services quality parameters.

Utilization of Six Sigma for data improvement

The Six Sigma quality management method is intended for decreasing defects in production organizations; that is for improving the quality of production processes. Production processes need support of relevant business data. In other words the requirement of production quality can be broadened to requirement for high quality business data. This paper addresses application of the Six Sigma principles for increasing quality of data managed within information systems.

Implementation of quality principles for IT service requirements analyse

An information service (IT service) in the context of the company informatics supports to execute business processes. Business processes need to be supported by targeted and relevant information services to ensure high performance. Company management perceives the information services as a necessary part of the business process and expects their error-free performance. An IT service does not represent a concrete program application but it represents the final value given to the user, i.e. user (worker) within business process. Quality IT service means that the user gets such information service that he/she needs. Generally, business process and IT service create an interconnected unit, and this whole serves customer. IT service development life cycle is supported by the sophisticated and in practice proven methods and tools; procedures of the functional and data modelling are being applied, using a structured approach or an object oriented approach. But “voice of customer” identification exist especially on the level of business process whereas their propagation to IT service definition is not so precisely defined. Article focuses on the application of the business process tools and principles for identifying and modelling of individual IT services requirements with the aim to increase a particular information service quality as a part of quality business performance.