Susan R. Fussell

Visual information as a conversational resource in collaborative physical tasks

In this article we consider the ways in which visual information is used as a conversational resource in the accomplishment of collaborative physical tasks. We focus on the role of visual information in maintaining task awareness and in achieving mutual understanding in conversation. We first describe the theoretical framework we use to analyze the role of visual information in physical collaboration. Then, we present two experiments that vary the amount and quality of the visual information available to participants during a collaborative bicycle repair task. We examine the effects of this visual information on performance and on conversational strategies. We conclude with a general discussion of how situational awareness and conversational grounding are achieved in collaborative tasks and with some design considerations for systems to support remote collaborative repair.

Leveraging Social Networks To Motivate Individuals to Reduce their Ecological Footprints

What role can social networking Websites play in supporting large-scale group action and change? We are proposing to explore their use in supporting individual reduction in personal energy consumption. In this we summarize some existing uses of social networking on the Web and propose an approach that integrates feedback about ecological footprint data into existing social networking sites and Internet portal sites. Integrating such feedback into popular, commonly used sites allows frequent feedback about performance, while enabling the exploration motivational schemes that leverage group membership. We propose to compare different motivational schemes in three ways: reduction in C02 emission; lifestyle changes; and ongoing use by users who join the site (retention)

Coordination, overload and team performance: effects of team communication strategies

The god of this paper is to iden@ the communication tactics that tiow management teams to successtiy coordinate without becoming overloaded, and to see whether successti coordination and fidom from overload independently Muence team pefiormance. We found that how much teams comnumicatti, what they communicated abou~ and the technologies they used to communicate prdlcted coordination and overload. Team coordination but not overload prdlcted team SUWSS.

The use of visual information in shared visual spaces: informing the development of virtual co-presence

A shared visual workspace is one where multiple people can see the same objects at roughly the same time. We present findings from an experiment investigating the effects of shared visual space on a collaborative puzzle task. We show that having the shared visual space helps collaborators understand the current state of their task and enables them to communicate and ground their conversations efficiently. These processes are associated with faster and better task performance. Delaying the visual update in the space reduces benefits and degrades performance. The shared visual space is more useful when tasks are visually complex or when actors have no simple vocabulary for describing their world. We find evidence for the ways in which participants adapt their discourse processes to their level of shared visual information.

Understanding email use: predicting action on a message

Email consumes significant time and attention in the workplace. We conducted an organizational survey to understand how and why people attend to incoming email messages. We examined peoples ratings of message importance and the actions they took on specific email messages, based on message characteristics and characteristics of receivers and senders. Respondents kept half of their new messages in the inbox and replied to about a third of them. They rated messages as important if they were about work and required action. Importance, in turn, had a modest impact on whether people replied to their incoming messages and whether they saved them. The results indicate that factors other than message importance (e.g., their social nature) also determine how people handle email. Overall, email usage reflects attentional differences due both to personal propensities and to work demands and relationships.

Taking it out of context: collaborating within and across cultures in face-to-face settings and via instant messaging

As new communications media foster international collaborations, we would be remiss in overlooking cultural differences when assessing them. In this study, 24 pairs in three cultural groupings--American-American (AA), Chinese-Chinese (CC) and American-Chinese (AC) --worked on two decision-making tasks, one face-to-face and the other via IM. Drawing upon prior research, we predicted differences in conversational efficiency, conversational content, interaction quality, persuasion, and performance. The quantitative results combined with conversation analysis suggest that the groups viewed the task differently--AA pairs as an exercise in situation-specific compromise; CC as consensus-reaching. Cultural differences were reduced but not eliminated in the IM condition.

Social and Cognitive Processes in Interpersonal Communication: Implications for Advanced Telecommunications Technologies

Interactive multimedia conferencing systems, in which two or more remotely located people can work on cooperative tasks through shared audio, video, and data, appear to be the wave of the future. However, because of great advances in the underlying technology of multimedia conferencing systems, many design decisions have been driven by what is technically feasible as opposed to what will best suit the needs of the users. In this paper we provide a framework for the design and evaluation of features in advanced telecommunications products and services which is derived from empirical research on interpersonal communication. We also discuss implications of this research for the development and use of advanced telecommunications technologies.

Anthropomorphic Interactions with a Robot and Robot–like Agent

People’s physical embodiment and presence increase their salience and importance. We predicted people would anthropomorphize an embodied humanoid robot more than a robot–like agent, and a collocated more than a remote robot. A robot or robot–like agent interviewed participants about their health. Participants were either present with the robot/agent, or interacted remotely with the robot/agent projected life–size on a screen. Participants were more engaged, disclosed less undesirable behavior, and forgot more with the robot versus the agent. They ate less and anthropomorphized most with the collocated robot. Participants interacted socially and attempted conversational grounding with the robot/agent though aware it was a machine. Basic questions remain about how people resolve the ambiguity of interacting with a humanlike nonhuman. By virtue of our shared global fate and similar DNA, we humans increasingly appreciate our similarity to nature’s living things. At the same time, we want machines, animals, and plants to meet our needs. Both impulses perhaps motivate the increasing development of humanlike robots and software agents. In this article, we examine social context moderation of anthropometric interactions between people and humanlike machines. We studied whether an embodied humanlike robot would elicit stronger anthropomorphic interactions than would a software agent, and whether physical presence moderated this effect. At the outset, robots and agents differ from ordinary computer programs in that they have autonomy, interact with the environment, and initiate tasks (Franklin & Graesser, 1996). The marriage of artificial intelligence and computer science has made possible robots and agents with humanlike capabilities, such as lifelike gestures and speech. Typically, “robot” refers to a physically–embodied system whereas “agent” refers to a software system. Examples of humanlike robots are NASA’s Robonaut—a humanoid that can hand tools to an astronaut (robonaut.jsc.nasa.gov/robonaut.html), Honda’s Asimo, and Hiroshi Ishiguro’s

Multiple Group Coordination in Complex and Dynamic Task Environments: Interruptions, Coping Mechanisms, and Technology Recommendations

Collaboration in complex and dynamic environments such as hospitals, airlines, and disaster response teams is challenging. High performance requires smooth coordination across multiple groups whose incentives, cultures, and routines can conflict. In this paper, we present an in-depth case study of a hospitals operating room practices to understand challenges associated with multiple group coordination and how information technology may help. We use the concept of trajectory to focus our observations and interviews on workflow across groups and critical events when coordination breaks down. A careful examination of the sources, coping mechanisms, and consequences of coordination breakdowns suggests three factors whose absence may impede effective responses to unexpected interruptions: (1) trajectory awareness of what is going on beyond a persons immediate workspace, (2) information systems integration, and (3) information pooling and learning at the organizational level. We conclude with technological recommendations to promote trajectory awareness and to automate information gathering and monitoring, so as to facilitate multiple group coordination in complex and dynamic task environments.

Environmental sustainability and interaction

By its nature, the discipline of human computer interaction must take into consideration the issues that are most pertinent to humans. We believe that the CHI community faces an unanswered challenge in the creation of interactive systems: sustainability. For example, climate scientists argue that the most serious consequences of climate change can be averted, but only if fundamental changes are made. The goal of this SIG is to raise awareness of these issues in the CHI community and to start a conversation about the possibilities and responsibilities we have to address issues of sustainability.