Susanne Hofer

RemoS - Reference model for non-medical support services in hospitals

.................................................................................................................................................III List of Figures ........................................................................................................................................ V List of Abbreviations ............................................................................................................................. V 1. Introduction .....................................................................................................................................1 1.1. Starting Position .................................................................................................................... 1 1.2. Objective ................................................................................................................................ 1 1.3. Benefit / Application .............................................................................................................. 1 1.4. Methodology .......................................................................................................................... 1 1.5. Delimitation ............................................................................................................................ 4 1.6. Links / Connections with other topics ................................................................................ 4 1.7. Outlook ................................................................................................................................... 4 2. Theory in relation to (Reference) Modelling ...............................................................................5 2.1. Reference models ..........................................................................................................................5 2.2. Modelling languages ......................................................................................................................5 2.3 Generally accepted modelling principles ....................................................................................5 3. RemoS – Reference model for non-medical support services in hospitals Version 1.0 .....................................................................................................................................................7 3.1 Choice of the modelling language ...............................................................................................7 3.2 Connections within the reference model ....................................................................................7 References .......................................................................................................................................... 10

Risk management and costs in hospitals : FM-related operational activities in safety and security

Seen from the point of view of any organization it is a duty to formulate the demand for activities arising from the spectrum of safety and security. Each of these activities generates costs from their service providers. Earlier publications provide instructions to hospitals or at least recommendations for action. However, there are no quantified, FM-related tasks in the literature so far. It may also be the case that they, if described, are not detailed sufficiently. The purpose of this research is therefore to provide a detailed analysis of safety and security processes and costs. Based on an applied research design by a comparative case-study approach with four hospitals, a performance and cost comparison of the different processes was carried out. At the same time, tasks and activities in processes were separated from one another by using an order system with an associated process hierarchy as a reference. This subsequently enables the mapping and delineation of costs, which in turn enables a performance and cost comparison of FM-related tasks. Results contribute to the handling and understanding of FMrelated risk management in the context of safety and security and its quantification.

RemoS - Referenzmodell für nicht-medizinische Supportleistungen in Spitälern : basierend auf LekaS

.................................................................................................................................. III Abkürzungsverzeichnis ............................................................................................................V 1. Einleitung ........................................................................................................................... 1 1.1. Ausgangslage ............................................................................................................ 1 1.2. Zielsetzung ................................................................................................................. 1 1.3. Nutzen / Anwendung .................................................................................................. 1 1.4. Methodisches Vorgehen ............................................................................................ 2 1.5. Abgrenzung ................................................................................................................ 4 1.6. Verweise / Zusammenhänge mit anderen Themen ................................................... 4 1.7. Ausblick ...................................................................................................................... 5 2. Theorie in Bezug auf (Referenz)Modellierung ................................................................... 6 2.1. Referenzmodelle ............................................................................................................... 6 2.2. Modellierungssprachen ..................................................................................................... 6 2.3 Grundsätze ordnungsmässiger Modellierung .................................................................... 6 3. RemoS Referenzmodell für nicht-medizinische Supportleistungen in Spitälern Version 1.0 ........................................................................................................................ 8 3.1 Auswahl der Modellierungssprache .................................................................................. 8 3.2 Zusammenhänge im Referenzmodell ............................................................................... 8 Quellenverzeichnis ................................................................................................................. 11

How FM can enable the increasing need for process orientation in hospitals

Hospitals are facing the challenge to operate in a more process -o ientated manner in order to improve efficiency and transparency as well as to reduce costs . This also includes the area of Facility Management [FM ]. This situation presents a great opportunity to look at the interfaces between the medical core business and the non -medical support services , and to establish FM as a holistic process supporter instead of a sole provider of single services . In order to handle the numerous interactions between the different professions and requirements within the complex hospital context , specific process visualization and simulation tools and methods will have to be developed . To achieve a characterization of different processes , a model for FM in Healthcare [HC ] processes in the entire hospital process context is presented . Following the Design Science Research [DSR ] principles , an iterative approach combining explorative elements with empirical qualitative expert -interviews was applied . The findings show that FM in HC needs to intensify the characterization of processes , the systematic collection of (process ) data , the openness towards IT and the interdisciplinary dialogue between the medical , non -medical and strategic processes in hospitals in order to accommodate the increasing need for process orientation in hospitals .