Sutirtha Chatterjee

Examining the success factors for mobile work in healthcare: A deductive study

Mobile work is emerging as an area of major importance in healthcare. However, past literature on this topic remains largely anecdotal, fragmented, and atheoretical. In this paper, we address this gap and adapt the DeLone and McLean model of IS success to the context of mobile work in healthcare, and articulate specific propositions. We then deductively evaluate each proposition based on studies reporting mobile device use in the healthcare context. Through this rigorous evaluation process, we are able to deliver a revised theoretical model that presents a consolidated view of the literature in the area of mobile work in healthcare.

The Behavioral Roots of Information Systems Security: Exploring Key Factors Related to Unethical IT Use

Abstract Unethical information technology (IT) use, related to activities such as hacking, software piracy, phishing, and spoofing, has become a major security concern for individuals, organizations, and society in terms of the threat to information systems (IS) security. While there is a growing body of work on this phenomenon, we notice several gaps, limitations, and inconsistencies in the literature. In order to further understand this complex phenomenon and reconcile past findings, we conduct an exploratory study to uncover the nomological network of key constructs salient to this phenomenon, and the nature of their interrelationships. Using a scenario-based study of young adult participants, and both linear and nonlinear analyses, we uncover key nuances of this phenomenon of unethical IT use. We find that unethical IT use is a complex phenomenon, often characterized by nonlinear and idiosyncratic relationships between the constructs that capture it. Overall, ethical beliefs held by the individuals, along with economic, social, and technological considerations are found to be relevant to this phenomenon. In terms of practical implications, these results suggest that multiple interventions at various levels may be required to combat this growing threat to IS security.

Media Effects on Group Collaboration: An Empirical Examination in an Ethical Decision-Making Context

Even though it is widely acknowledged that collaboration underlies much of the decision-making efforts in contemporary organizations, and that organizational groups are increasingly making decisions that have ethical implications, few studies have examined group ethical decision-making processes and outcomes. In addition, while there is increasing evidence that groups often collaborate/communicate using different mediating technologies, few studies have examined the effect of the characteristics of the media in group ethical decision-making contexts. Finally, there is a clear paucity of studies that have investigated group decision making pertaining to information technology (IT)-related ethical dilemmas, an area of rising importance for information systems (IS) and decision science researchers. This article seeks to address the gaps described above through an experimental study where groups collaborating either in a face-to-face context or in a computer-mediated context (using NetMeeting or Wiki) were required to make a decision with respect to a scenario with an IT-related ethical dilemma. Results indicate that media characteristics (e.g., anonymity, immediacy of feedback, parallelism) do not have an effect on whether groups make ethical (or unethical) decisions. However, several media characteristics were found to play a significant role on downstream variables, such as the quality of a follow-up task (i.e., creation of a decision justification document), and overall process satisfaction of the group members.

Strategic Relevance of Organizational Virtues Enabled by Information Technology in Organizational Innovation

Abstract The central theme of this paper is that information technology (IT) can serve to create ethical organizations endowed with virtuous characteristics, and that such ethical organizations can innovate better in today’s dynamic market environment. Drawing on the notion of virtue ethics propounded by the Greek philosopher Aristotle, we theorize that core organizational IT affordances influence the development of organizational virtues, which in turn influence organizational improvisational capabilities and innovation. We propose the “IT-virtues-innovation” (IVI) model and test it using a cross-organizational survey of 250 employees from various organizations in the United States. Our findings largely support our proposal that IT affordances positively influence organizational virtues, which then influence organizational improvisational capabilities, thus improving organizational innovation. This paper contributes to the understanding of organizational innovation by articulating the strategic usefulness of IT-enabled organizational ethics, and it explains how IT-enabled ethical competence (virtues) influences strategic competence (improvisational capabilities and innovation).

Unethical Use of Information Technology: A Two-Country Study

This paper investigates the phenomenon of unethical use of information technology (IT) by developing and testing a model that postulates multiple influencing factors of unethical IT use. Results from two studies of young adult participants in USA and Finland show that unethical IT use is primarily influenced by social (e.g., subjective norms), situational (e.g., moral intensity), and technological (e.g., technological facilitation) considerations. Differences between the two countries regarding this phenomenon also surface. The results suggest that multiple interventions at various levels may be required to combat the growth of unethical IT use, showcasing the practical significance of these research results.

The Information Systems Artifact: A Conceptualization Based on General Systems Theory

Passionate debates regarding the defining characteristic of the “IT artifact” continue. Such debates, and also the lack of explicit consideration of the “information” element in the IT artifact, motivate us to propose a revised conception, drawing upon concepts from General Systems Theory (GST). Following a number of scholars [39], we name our reconceptualization as an IS artifact, which aims to provide a contemporary view of an IS that could accommodate the changing nature of both society and technology while at the same time maintain a clear definition of what we mean by an IS.