Svetlana Yarosh

CollaboraTV: making television viewing social again

With the advent of video-on-demand services and digital video recorders, the way in which we consume media is undergoing a fundamental change. People today are less likely to watch shows at the same time, let alone the same place. As a result, television viewing, which was once a social activity, has been reduced to a passive and isolated experience. To study this issue, we developed a system called CollaboraTV and demonstrated its ability to support the communal viewing experience through a month-long field study. Our study shows that users understand and appreciate the utility of asynchronous interaction, are enthusiastic about CollaboraTVs engaging social communication primitives and value implicit show recommendations from friends. Our results both provide a compelling demonstration of a social television system and raise new challenges for social television communication modalities.

Video playdate: toward free play across distance

We present an empirical investigation of video-mediated free play between 13 pairs of friends (ages 7 and 8). The pairs spent 10 minutes playing with each of four different prototypes we developed to support free play over videoconferencing. We coded each interaction for the types of play and the amount of social play observed. The children in our study were largely successful in playing together across videoconferencing, though challenges in managing visibility, attention, and intersubjectivity made it more difficult than face-to-face play. We also found that our prototypes supported some types of play to varying degrees. Our contribution lies in identifying these design tradeoffs and providing directions for future design of video-mediated communication systems for children.

Developing a media space for remote synchronous parent-child interaction

While supporting family communication has traditionally been a domain of interest for interaction designers, few research initiatives have explicitly investigated remote synchronous communication between children and parents. We discuss the design of the ShareTable, a media space that supports synchronous interaction with children by augmenting videoconferencing with a camera-projector system to allow for shared viewing of physical artifacts. We present an exploratory evaluation of this system, highlighting how such a media space may be used by families for learning and play activities. The ShareTable was positively received by our participants and preferred over standard videoconferencing. Informed by the results of our exploratory evaluation, we discuss the next design iteration of the ShareTable and directions for future investigations in this area.

Supporting parent-child communication in divorced families

Divorce affects a significant number of children and parents worldwide. We interviewed 10 parents and five children to get a qualitative understanding of the challenges faced by these families and the role of technology in maintaining contact. We found that both parents had a strong need to maintain autonomy in raising the child, though the residential parent had more opportunities to be instrumentally involved. Both parents and children sought to manage tensions between the two households-parents by reducing interruption of the other household, children by trying to keep contact with the other parent as private as possible. Our participants used the telephone as the primary means to stay in touch while apart but expressed dissatisfaction with the limits of audio-only communication. It was difficult to keep a phone conversation engaging-both parents and children instead sought ways to maintain contact through shared activities and routines but found little technological support to do so while separated. Situated in these results, we present implications for design that may aid in creating technologies for communication between parents and young children in divorced families.

Examining values: an analysis of nine years of IDC research

Explicitly examining the values held by a research community provides a tool in which participants can define its culture, conduct informed research, and reflect on their design process. We conducted a content analysis of the values expressed in the full text of IDC papers between 2002 and 2010, as well as a survey of the first authors of these papers. We discuss the types of contributions IDC papers make, the behaviors and qualities they seek to support in children, the audience for which IDC designs, the role of the child in creating these designs, the theories and models that inform this research, and the criteria that inform IDCs technical design choices. Based on our findings, we discuss trends, core values, and implications for the community and highlight opportunities for future IDC contributions.

Mediated parent-child contact in work-separated families

Parents and children in families living with regular separation due to work develop strategies to manage being apart. We interviewed 14 pairs of parents and children (ages 7 -- 13) from work-separated families to understand their experiences and the strategies that they use to keep their family together. Parents focus on combining scheduled synchronous and spontaneous asynchronous communication to maintain a constant presence in the life of the child. Children, on the other hand, focus on other sources of support, on other activities, and on the eventual reunion. Both the remote parent and the child rely heavily on a collocated adult to maintain aware-ness and contact. We compare work-separated families with other types of separation and highlight opportunities for new designs.

almost touching: parent-child remote communication using the sharetable system

We deployed the ShareTable - a system that provides easy-to-initiate videochat and a shared tabletop task space - in four divorced households. Throughout the month of its use, the families employed the ShareTable to participate in shared activities, share emotional moments, and communicate closeness through metaphorical touch. The ShareTable provided a number of advantages over the phone and was easier to use than standard videoconferencing. However, it did also introduce concerns over privacy and new sources of conflict about appropriate calling practices. We relate our findings to the larger research landscape and present implications for future work.

Asking the right person: supporting expertise selection in the enterprise

Expertise selection is the process of choosing an expert from a list of recommended people. This is an important and nuanced step in expertise location that has not received a great deal of attention. Through a lab-based, controlled investigation with 35 enterprise workers, we found that presenting additional information about each recommended person in a search result list led the participants to make quicker and better-informed selections. These results focus attention on a currently understudied aspect of expertise location--expertise selection--that could greatly improve the usefulness of supporting systems. We also asked participants to rate the type of information that might be most useful for expertise selection on a paper prototype containing 36 types of potentially helpful information. We identified sixteen types of this information that may be most useful for various expertise selection tasks.

Towards a questionnaire for measuring affective benefits and costs of communication technologies

As CSCW creates and investigates technologies for social communication, it is important to understand the emotional benefits and costs of these systems. We propose the Affec-tive Benefits and Costs of Communication Technologies (ABCCT) questionnaire to supplement traditional qualita-tive methods of understanding communication media. We discuss the pilots of this survey with 45 children and 110 adults measuring the inter-item reliability of this instru-ment. We present the results of interviews with 14 children and 14 adults, which help confirm that the ABCCT measures the same constructs that may emerge through interview investigations. Finally, we demonstrate that the ABCCT is sensitive enough to discriminate between differ-ent communication technologies and has shown promise in some of its early adoption. Though the ABCCT is not with-out limitations, it may provide a way to compare technolo-gies in field deployments, draw findings across investiga-tions, and quantify the impact of specific design decisions.

Shifting dynamics or breaking sacred traditions?: the role of technology in twelve-step fellowships

Twelve-step fellowships are the most common long-term maintenance program for recovery from alcoholism and addiction. Informed by six months of participatory observation of twelve-step fellowship meetings and service structure, I conducted in-depth interviews with twelve members of Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) about the role of technology in recovery. I found that there are a number of tensions in how technology is perceived and adopted. As technology and twelve-step fellowships interact, issues of anonymity, identity, consensus, access, unity, autonomy, and physical presence are foregrounded. I relate these findings to the broader research landscape and provide implications for future design in this space.