T. M. Rajkumar

Enterprise application integration in the electronic commerce world

Electronic commerce is radically changing the competitive landscape. Increasingly, firms need to have stronger ties with customers and suppliers. In this business scenario, it is important for firms to have information systems (IS) that encourage the unhindered flow of information. The paradigm that addresses this need of firms is popularly known as Enterprise Application Integration (EAI). In this paper, we examine EAI in some detail and develop a case for EAI in todays business environment. We discuss various ways in which EAI can be realized and illustrate how firms can improve gains by implementing the appropriate EAI solution. It concludes with a discussion about the future directions that EAI might take.

Offshore software development: the view from Indian suppliers

Abstract The literature of information systems outsourcing and offshore development of software mainly considers the customers perspective (U.S. perspective). This article approaches these issues from the perspective of an offshore software supplier and identifies the key success factors in offshore development. It looks at various business models in use, and identifies four different stages of growth of relationships between suppliers and customers. Finally, it outlines the steps to move from one stage of the relationship to the next.

E-Procurement: Business and Technical Issues

Abstract E-procurement is changing the way businesses purchase goods. This article reviews the technologies for E-procurement, discusses business issues in implementing E-procurement, presents life cycle for implementing E-procurement, and outlines the steps needed for implementing MRO goods E-procurement.

The antecedent factors on trust and commitment in supply chain relationships

The primary purpose of this study is to investigate the role of information sharing, information quality, and information availability in the development of trust and commitment in supply chain relationships. Samples were gathered in Taiwan and Canada using a field questionnaire. Multiple regression and ANOVA were used to analyze the data. It was found that there is a positive relationship between the level of quality, and availability, and the level of trust; information sharing and commitment. Additionally, results revealed that country moderates the relationship between information sharing and trust.

Success of electronic commerce Web sites: A comparative study in two countries

This study incorporated attitude toward a site (Ast) in the proposed model together with moderating factors like cultural effects and attitude toward online shopping (Ashop). The proposed model and hypotheses were partially supported in Taiwans and Thailands data. Information quality affected both user satisfaction and attitude toward the web site and was the dimension common across both countries. Ashop moderated the effects of system quality on user satisfaction in Taiwan, but moderated information quality in the Thailand. National identity moderated the effect of system quality on both user satisfaction and attitude toward the site in the Thai data.

A Staged Framework for the Recovery and Rehabilitation of Troubled is Development Projects

Many information system development projects are delivered significantly behind schedule, drastically over budget and do not adequately meet customer specifications. These projects are generally in trouble long before completion. This paper looks at the steps needed to recover from such troubled situations. A generic four stage, 12-step framework for recovery and rehabilitation is proposed. The four stages are recognition, immediate recovery, sustained recovery and maturity. The twelve steps in the four stages are detailed in the paper. Illustrative cases are used to discuss the applicability of the framework to differing situations.

Requirements for an extensible GDSS: an object oriented architecture

An extensible group decision-support system (GDSS) is proposed. The system would be a modular and modifiable system, as opposed to a complete GDSS intended to handle all decision settings. A GDSS for a specific decision setting would be supported by building extensions onto a kernel of capabilities. These extensions are expected to be built by a system specialist, and not by any member of the group. The proposed architecture, which is object-oriented, is shown to meet the requirements identified for a GDSS.<<ETX>>

DESIGNING AND MANAGING CLIENT/SERVER DBMSs

Client/server systems have evolved from simple graphical front ends for relational data bases to object-oriented and distributed data bases. This article discusses the merits of the emerging technologies of the new generation of client/server systems—three-tier architectures, object-oriented data bases, object request broker systems, and replication—and the design and management issues in developing applications for such systems.

An empirical study of information technology infrastructure capability and its impact on digitally enabled customer management processes in life insurance companies

Academic marketing literatures have increasingly studied about customer management processes. However, there is limited investigation to understand the integration of information technology infrastructure to leverage customer management processes for performance gains. This paper provides an approach to address the impact of each of the individual information technology capabilities on customer management processes. It also provides an empirical analysis of the impact on intermediate business process outcome. The research model proposed is unique in its nature and attempted for the first time, where the academicians and the practitioners can gain insight into the impact of each individual information technology infrastructure capabilities on digitally enabled customer management business processes. This paper uses objective measurement for the process outcome relevant to the industry and customer management business processes. This approach is generic enough to apply for analysing impact of information technology capabilities on business processes specific to an industry.