T. van der Meer

The importance of source and credibility perceptions in times of crisis: crisis communication in a socially mediated era

Social media are invaluable sources of information during organizational crises. Although recent research confirms this fundamental role in crisis communication, this article is aimed at deepening the understanding about the role of the source of information in this socially mediated era by comparing the organization and the employee as communicators. As social media lack traditional gatekeeping processes, dynamics of both source and content credibility are assessed. The findings, based on an experimental design, advocate that judgments of organizational reputation are not only dependent on the crisis-response strategy, but also depend on the source and perceptions of source and content credibility.Social media are invaluable sources of information during organizational crises. Although recent research confirms this fundamental role in crisis communication, this article is aimed at deepening the understanding about the role of the source of information in this socially mediated era by comparing the organization and the employee as communicators. As social media lack traditional gatekeeping processes, dynamics of both source and content credibility are assessed. The findings, based on an experimental design, advocate that judgments of organizational reputation are not only dependent on the crisis-response strategy, but also depend on the source and perceptions of source and content credibility.

Political Trust as the Evaluation of Process and Performance: A Cross-National Study of 42 European Countries

This article extends and tests the trust-as-evaluation approach that is dominant in political science. Citizens supposedly grant and withhold trust in politics based on an assessment of its merits. We argue that the relevance of performances and processes should be conditional on the values that citizens hold dear and the accuracy with which they perceive them. Through multilevel analyses of the European Value Survey 2008, we model the (conditional) effects of a wide range of macro-economic outcomes and procedural characteristics on two aspects of political trust: satisfaction with democracy and confidence in political institutions. We find that macro-economic outcomes do not relate to political trust once we control for corruption. The effects of corruption and macro-economic outcomes are indeed stronger among the higher educated. However, the effect of macro-economic outcomes is not conditional on citizens’ values. We discuss the theoretical implications of these findings for the use of the trust-as-evaluation approach.

Losing wallets, retaining trust? The relationship between ethnic heterogeneity and trusting coethnic and non-coethnic neighbours and non-neighbours to return a lost wallet

The constrict claim that ethnic heterogeneity drives down social trust has been empirically tested across the globe. Meta-analyses suggest that neighbourhood ethnic heterogeneity generally undermines ties within the neighbourhood (such as trust in neighbours), but concurrently has an inconsistent or even positive effect on interethnic ties (such as outgroup trust). While the composition of the living environment thus often seems to matter, when and where remain unclear. We contribute to the literature by: (1) scrutinizing the extent to which ethnic heterogeneity drives down trust in coethnic neighbours, non-coethnic neighbours, unknown neighbours and unknown non-neighbours similarly; (2) comparing effects of heterogeneity aggregated to geographical areas that vary in scale and type of boundary; and (3) assessing whether the impact of heterogeneity of the local area depends on the wider geographic context. We test our hypotheses on the Religion in Dutch Society 2011–2012 dataset, supplemented with uniquely detailed GIS-data of Statistics Netherlands. Our dependent variables are four different so-called wallet-items, which we model through spatial and multilevel regression techniques. We demonstrate that both trust in non-coethnic and coethnic neighbours are lower in heterogeneous environments. Trust in people outside the neighbourhood is not affected by local heterogeneity. Measures of heterogeneity aggregated to relatively large scales, such as, administrative municipalities and egohoods with a 4000xa0m radius, demonstrate the strongest negative relationships with our trust indicators.

Mediated Leader Effects: The Impact of Newspapers’ Portrayal of Party Leadership on Electoral Support:

Conventional wisdom holds that party leaders matter in democratic elections. As very few voters have direct contact with party leaders, media are voters’ primary source of information about these leaders and, thus, the likely origin of leader effects on party support. Our study focuses on these supposed electoral effects of the media coverage of party leaders. We examine the positive and negative effects of specific leadership images in Dutch newspapers on vote intentions. To this end, we combine an extensive automated content analysis of leadership images in the media with a panel data set, the Dutch 1Vandaag Opinion Panel (1VOP), consisting of more than fifty thousand unique respondents and 110 waves of interviews conducted between September 2006 and September 2012. The results confirm that media coverage of party leaders’ character traits affects voters: Positive mediated leadership images increase support for the leader’s party, while negative images decrease this support. However, this influence is not unconditional: During campaign periods, positive leadership images have a stronger effect, while negative images no longer have an impact on subsequent vote intentions.

Trust and contact in diverse neighbourhoods: An interplay of four ethnicity effects

Ethnically diverse neighbourhoods are generally less cohesive. A negative relationship between neighbourhood diversity and social cohesion is, however, neither a necessary nor a sufficient condition to conclude that neighbourhood diversity erodes intra-neighbourhood cohesion. This contribution shows - by using data collected during the second wave of the NEtherlands Longitudinal Lifecourse Study (NELLS) - that: (1) members of ethnic minority groups are more likely to report having contact with and trust their immediate neighbours than natives (ego ethnicity effect); (2) minority group residents are less likely to be contacted and trusted by their neighbours (alter ethnicity effect) and (3) all ethnic groups prefer to mix with coethnics (dyad ethnicity effect). Once we control for these three ethnic composition effects at the ego, alter and dyad-level, neighbourhood ethnic diversity is no longer related to less contact between neighbours. Previously identified negative relationships between neighbourhood diversity and cohesion should therefore be re-evaluated, as they may be the consequence of ethnic composition effects instead of a true neighbourhood diversity effect.

If I recall correctly: An event history analysis of forgetting and recollecting past voting behavior

ABSTRACT The mechanisms behind vote recall inaccuracy are not well understood. The literature has been unable to separate inaccuracy due to the nature of the voter (such as non-attitudes) from inaccuracy due to interfering events after casting the vote (such as a change in vote intention). This paper employs event history analysis to disentangle time-invariant and time-variant explanations of recall inaccuracy. Using Dutch panel data on 20,936 respondents in 42 waves between 2010 and 2012 (and additional data collected between 2006 and 2010), we explain the likelihood of misreporting the 2010 vote during the subsequent electoral cycle. The analyses show that although both explanations play a role, voters’ general level of volatility before casting the recalled vote matters less than changes in vote intention after the vote. We conclude that accurate recall is affected mainly by events rather than the nature of voters. Our findings imply that survey measures of voting behavior could be improved by offering cues on the elections of interest.