Thang Le Dinh

A Conceptual Framework for Service Modelling in a Network of Service Systems

Although the service sector has dominated the modern economies, there is still a little research on service modelling, especially on new models, methods and frameworks. In this paper, we present a conceptual framework for service modelling in a network of service systems based on network configuration and shared information. We study firstly the needs for the conceptual framework and present the related works in literature. Then we propose and analyse the architecture of our framework that consists of three different levels: the Service level concerned with service operation, the Service system level concerned with service creation, and the Network of service systems level concerned with service specification. A case study of this framework shows that our approach is pertinent and efficient. This paper also opens new directions for future research in service design and innovation.

Enterprise Content Management Systems as a Knowledge Infrastructure: The Knowledge-Based Content Management Framework

The rise of the knowledge-based economy has significantly transformed the economies of developed countries from managed economies into entrepreneurial economies, which deal with knowledge as both input and output. Consequently, knowledge has become a key asset for organizations and knowledge management is one of the driving forces of business success. One of the most important challenges faced by enterprises today is to manage both knowledge assets and the e-collaboration process between knowledge workers. Critical business knowledge and information is often contained in mostly unstructured documents in content management systems. Therefore, content management based on knowledge perspectives is crucial for organizations, especially knowledge-intensive organizations. Enterprise Content Management has evolved as an integrated approach to managing documents and content on an enterprise-wide scale. This approach must be enhanced in order to build a robust foundation to support knowledge development and the collaboration process. This paper presents the KBCM Knowledge-Based Content Management framework for constructing a knowledge infrastructure based on the perspective of knowledge components that could help enterprises create more business value by classifying content formally and enabling its transformation into valuable knowledge assets.

Towards the Reconciliation of Knowledge Management and e-Collaboration Systems.

Purpose – The purpose of this paper is to propose an intelligent infrastructure for the reconciliation of knowledge management and e‐collaboration systems.Design/methodology/approach – Literature on e‐collaboration, information management, knowledge management, learning process, and intellectual capital is mobilised in order to build the conceptual framework.Findings – This paper presents a conceptual framework including a set of concepts and guidelines that can be used to specify an efficient knowledge infrastructure for networked enterprises.Research limitations/implications – Results from this study uphold the emerging research area of knowledge management in e‐collaboration systems. The proposed framework derived purely from theory and conceptual analysis; more work needs to be done in order to validate and experiment with the framework. Future research remains be carried out to apply the framework on a broader scale, and in particular to determine its applicability relative to various collaboration p...

Discovering business rules from business process models

Discovering business rules from business process models are of advantage to ensure the compliance of business processes with business rules. Furthermore it provides the agility of business processes in case of business rules evolution. Current approaches are limited on types of rules that can be discovered. This paper analyses the expression power of some popular business process modelling languages in embedding business rules in its presentation and provides indicators to extract various types of business rules from business process models.

A Conceptual Framework for Modelling Service Value Creation Networks

Nowadays, services have become the major growth-driver of many economies. In fact, about 75% of GDP of developed countries comes from the service sector so that the global economy is dominated by this sector. A thorough understanding as well as innovative approaches, such as new methods, models and frameworks for a network of services systems is needed in order to succeed in the global economy. For this reason, this paper focuses on a conceptual framework for modelling service value creation networks. Firstly, it introduces the necessity for the conceptual framework. Secondly, it continues with literature review of service economy, service science, service systems and services. Thirdly, it presents the approach for modelling service value creation networks, which are defined as networks of service systems. Fourthly, the conceptual framework is proposed, including three levels: Service system level, Service value chain level, and Service value creation network level. Fifthly, an example about an offshore call centre as a service value creation network is illustrated. Finally, the paper ends with a conclusion, future directions and perspectives.

Information-Driven Framework for Collaborative Business Service Modelling

In the context of a network of enterprises, the competitive advantage of each enterprise depends greatly on the ability to use network architectures to collaborate efficiently in business services. The paper introduces a conceptual framework, called the CBSM (Collaborative Business Service Modelling) framework, which provides an intellectual foundation for understanding thoroughly and modelling effectively collaborative business services. The paper begins by presenting the necessity for and principles of the conceptual framework. Then it presents the architecture of the CBSM framework that consists of three different levels: the service level for service operation, the service system level for service creation, and the service value creation network level for service proposal. The paper continues with a discussion and review of the relevant literature, followed by the conclusion and suggestions for further research.

Towards a New Infrastructure Supporting Interoperability of Information Systems in Development: the Information System upon Information Systems

This paper addresses the issue of interoperability of information systems (IS) in development. Accordingly, an Information System upon Information Systems (ISIS) is proposed as a new infrastructure to manage and coordinate information resources used in IS development process. The proposed approach considers that conceptual specifications of information systems are the fundamental constituents of information resources; and therefore, the first challenge is to manage and coordinate conceptual specifications. Correspondingly, the conceptual framework for building and managing the ISIS is presented, including how to identify, represent, manage and coordinate conceptual specifications.

A Service-Oriented Framework for Big Data-Driven Knowledge Management Systems

Enterprises nowadays are intensifying their efforts to create value through big data initiatives as well as knowledge management systems to outperform their competitors. Big data is considered as a revolution that transforms traditional enterprises into Data-Driven Organizations (DDOs) in which knowledge discovered from big data will be integrated into traditional organizational knowledge to improve decision-making and to facilitate organizational learning. This paper proposes a service-oriented framework for designing a new generation of big data-driven knowledge management systems to help enterprises to promote knowledge development and to obtain more business value from big data. The key artefacts of the framework are presented based on design science research, including constructs, model, and method. The objective of the framework is to promote both knowledge exploration and knowledge exploitation that need to take place simultaneously in DDOs.

Defining Information System Components

This paper introduces an overview of a component-based development (CBD) approach based on the concept of Information System component that aims to be conformed to the nature of information system (IS) and handles components at the earlier phases of the development process.

Towards a Knowledge-Based Framework for Enterprise Content Management

Nowadays, critical information that is contained in mostly unstructured documents is increasingly becoming a key business resource. Accordingly, enterprises need a foundation for managing content to understand its value and transform it into information and organizational knowledge. Enterprise Content Management (ECM) is an integrated approach to Information Management. There is a need for enhancing this approach to support the transformation from information into organizational knowledge. However, assessing, organizing, sharing, and using content based on knowledge perspectives are crucial, especially for knowledge-intensive enterprises. Those enterprises provide knowledge-intensive products and services that require a robust foundation for knowledge management and innovation capacity. We present the KBCM (Knowledge-Based Content Management) framework for ECM based on the perspective of knowledge components. This paper seeks to create more business value by transforming content into valuable information assets and then from information into organizational knowledge. To demonstrate the framework, an illustrative example is constructed and evaluated.