Thomas P. Cullen

Filling China's Staffing Gap

When China reopened its doors to the west, it was ill equipped to handle foreign visitors. Now hotel construction is booming, but Chinese hospitality education lags behind

Hotel investment opportunities in Hungary.

Hungary may be the most attractive of the former Communist nations to outside developers. Its progressive government has implemented development-friendly policies. Hungarys three domestic hotel chains-HungarHotels, Danubius, and Pannonia-are in various stages of privatization. While the luxury-hotel market is saturated in major cities, considerable opportunity exists for joint ventures to build two- and three-star properties in outlying areas or second-tier cities. Despite its prodevelopment atmosphere, however, Hungary still presents considerable barriers to would-be hotel developers. Those barriers include a dearth of qualified local companies, questions about land title and financing terms, and a glacial bureaucracy.

Learning Through a "Real World" Experience

Abstract Heres one way to incorporate experiential learning into a freshman-level course. The course is designed around a business-group experience, whereby student-conceived and student-managed companies practice management principles by actually producing goods or services for a real market

Quality and price perceptions of major hotel/motel chains for business travel: an exploratory study.

Abstract A survey is conducted to assess price-quality perceptions of major lodging brands for business travel. The findings show that travellers perceive brands in groupings and perceive little difference in price and quality within each grouping. Choice of brands for business travel fall mainly in the upscale grouping. The extent that price-quality perceptions influenced brand choice is complex. Price-quality perceptions were a strong influence among the half-half and leisure segments. Previous experience may have influenced brand choice for the business segment. A discussion of possible strategy implications concludes the study.

Tomorrow's entrepreneur and today's hospitality curriculum

With the current corporate emphasis in hospitality education, students with entrepreneurial ambitions may not be getting the education they need

Global How the Expatriate Manager

As international hospitality firms proliferate, so do the problems faced by the expatriate managers they employ. Adjusting to a foreign environment can entail problems knottier than simply learning a foreign language.As international hospitality firms proliferate, so do the problems faced by the expatriate managers they employ. Adjusting to a foreign environment can entail problems knottier than simply learning a foreign language.

Improving Inter-Grader Reliability in Large Classes With Multiple Sections

different sections of the same class cannot be fairly compared. Reliability in subjective grading can be improved even when multiple graders are used. Common errors should be minimized through the design of the grading system. The halo and horn effects occur when either good or bad performance by the student on a single factor excessively influences the overall subjective grade. Anonymous agreement among graders, scoring, grading all responses to each test item at one time, and communication to students on the relative value of presentation, grammar, spelling and syntax, content, etc., can alleviate some of these halo problems. This can be accomplished by assigning a specific number of points to each of several criteria (Ahmann & Glock, 1975). It is difficult to eliminate bias either toward or against another individual. Bias can often be reduced, or eliminated, if papers and exams are submitted without names, such as by using student identification numbers. In courses with multiple sections, it is not uncommon for the teaching assistant to be

The Three M's of Service Industry Productivity: Misunderstood, Miscalculated and Mismanaged:

Productivity in the hospitality industry is a major management concern. Productivity in hotels has not grown at all since 1979. In the restaurant industry, output has declined at an annual rate of 0.7 percent over the same period. While some productivity improvement techniques developed in manufacturing industries have ramifications for the hospitality industry, unique characteristics of the hotel and restaurant business mean that productivity improvement techniques borrowed from manufacturing have to be carefully selected and modified to be used in service industries. Since the work pace is largely determined by customer demand, and the service interaction is a crucial part of the total “product,” management must change its thinking about productivity before improvements are possible.

CHRAQ News & Reviews Continued from page 5: The Art of Japanese Management, by Richard Tan ner Pascale and Anthony Althos. Simon and Schuster, 1230 Avenue of the Americas, New York, NY 10020. 1981. 221 pp. Hardcover,

views are perhaps one and the same. Adherents of the culture-bound argument often contend that as soon as Japan begins to engage in basic research, or spends a greater proportion of its Gross National Product on defense, or finally opens its trade doors and drops non-tariff barriers to foreign trade, Japanese management will naturally become more westernized. At that point, the fable holds, the competitive marketplace will have the same effect on Japan as it has had on Western countries restricting the economic growth of Japanese business and limiting its productivity gains. The &dquo;7-S&dquo; management model proposed in this text

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The sheer number of roles that some managers are asked to assume - businessperson, diplomat, cultural ambassador, interpreter, mediator—makes their jobs infinitely more complex than those of their counterparts in domestic organizations