Tina Nabatchi

Addressing the Citizenship and Democratic Deficits: The Potential of Deliberative Democracy for Public Administration

This article reviews and synthesizes diverse streams of literature to assess the potential of deliberative democracy for American public administration. It asserts that the field should refocus its attention on the role of citizens in the work of government to help address the pervasive citizenship and democratic deficits in the United States. American public administration has an obligation to address these deficits because (a) it is required to do so by democratic ethos, (b) it has contributed to the deficits with its widespread embrace of bureaucratic ethos, and (c) it must find ways to effectively engage citizens within modern network and collaborative governance structures. This article identifies deliberative democracy as one potential method to help fulfill these obligations and explains how deliberative processes may help address the deficit problems. The article concludes by identifying a preliminary research agenda for exploring the potential of deliberative democracy for public administration.

Organizational justice and workplace mediation: a six‐factor model

Purpose – This study examines the structure and dimensionality of organizational justice in a workplace mediation setting. It has three purposes: to determine whether the procedural and interpersonal justice factors in the four‐factor model of organizational justice can be split, thereby providing support for a six‐factor model; to identify how the split factors relate to other factors in the model; and to uncover any differences in employee and supervisor perceptions of organizational justice in workplace mediation.Design/methodology/approach – Confirmatory factor analysis is used to explore the fit of four different models of organizational justice. The paper examines cross factor correlations to assess the strength and relationships among factors and to look for differences between employees and supervisors.Findings – It is found that a six‐factor model of organizational justice provides the best fit for the data and that factor relationships differ little for employees and supervisors.Research limitat...

From Galaxies to Universe: A Cross-Disciplinary Review and Analysis of Public Values Publications From 1969 to 2012

The study of public values (PVs) is generating growing interest in public administration and public management, yet many challenges and unanswered questions remain. For the study of PVs to progress, we need to go beyond the traditional boundaries of public administration and management, to explore how and why scholars in different disciplines use the concept, and how and where approaches to the concept differ and overlap. This article represents the first step in that effort. Specifically, the article uses a meta-analysis of 397 PVs publications from across 18 disciplines to generate a preliminary map of the PVs research terrain. Our findings show an increasing number of PVs publications over the decades, but with particular growth since 2000. Moreover, although PVs research is flourishing in public administration, it appears to be subsiding in other disciplines. Implications of these and other findings are discussed.

Direct Public Engagement in Local Government

Public engagement is an umbrella term that encompasses numerous methods for bringing people together to address issues of public importance. In this article, we focus on direct public engagement in local government, exploring what we know and proposing areas where more research is needed. We first define direct public engagement and distinguish it from related concepts and terms. We then introduce a simple framework for exploring variations in direct public engagement at the local level. Next, we use this framework to examine the extant literature on why, how, and to what effect direct public engagement in local government is used. Finally, we identify gaps in the literature and propose a research agenda for the future.

Evaluating the Productivity of Collaborative Governance Regimes: A Performance Matrix

Experiments in collaborative governance over the last several decades have transformed the way the public’s business is getting done. Despite growing interest, empirical research on the performance of cross-boundary collaboration continues to be limited by conceptual and methodological challenges. This article extends previous research to develop a performance matrix for assessing the productivity of collaborative governance regimes (CGRs). Three performance levels (actions, outcomes, and adaptation) are addressed at three units of analysis (participant organizations, the CGR itself, and target goals), creating a performance matrix of nine critical dimensions of CGR productivity. This performance matrix is illustrated with a case study of a CGR operating on the U.S.-Mexico border.

Employees, Supervisors, and Workplace Mediation: Experiences of Justice and Settlement

This study explores the experience of disputant–disputant interpersonal justice in workplace mediation in a public organization. The results show that there are significant differences between employees’ and supervisors’ experiences of disputant–disputant interpersonal justice. Moreover, the results indicate that the quality of participants’ interactions in mediation is significantly related to the quality of the mediated outcome in terms of settlement or case resolution. When disputants experience interpersonal justice with each other during mediation, they are more likely to reach a full resolution to the dispute. When disputants corroborate each other’s reports of their own behaviors during mediation, they are also more likely to achieve settlement of the mediation. Disputants who received an apology from the other party were more likely to report a settlement to the dispute. In sum, this field test supports the theory of disputant–disputant interpersonal justice and provides evidence that it is an important element in the mediated resolution of a workplace dispute.

Assessing and improving conflict resolution in multiparty environmental negotiations

After reviewing the logic and basics of Environmental Conflict Resolution (ECR), this article analyzes the praise for and criticisms of ECR. This article acknowledges the initial successes in the 1970s and 1980s that led to a major period of expansion for ECR, and continues today, but argues that it must do a better job of proving itself. That is, proponents must conduct more rigorous assessments of its utility under different conditions and invest in data collection that goes far beyond present efforts. The article concludes by reviewing the challenges and opportunities facing ECR in the twenty-first century. Singled out for attention is the need for scholars and practitioners to understand ECR interventions as targeted at aggregate rather than dyadic relationships, as complex systems embedded in even larger complex systems, as time-extended phenomena, and as ripe for evaluation for their impact on substantive environmental outcomes.

From Postal to Peaceful: Dispute Systems Design in the USPS REDRESS® Program

This article explores the concept of dispute systems design for workplace disputes, focusing particularly on the first two stages: organizational diagnosis and design. It argues that dispute systems should be designed in light of the conflict-related motivations and behaviors of personnel under existing conditions, as well as the likely consequences of each design choice on their future motivations and behaviors, including incentives to participate in the new system.These assertions are illustrated with an in-depth case study of Resolve Employment Disputes, Reach Equitable Solutions Swiftly (REDRESS®), the U.S. Postal Service (USPS) employment mediation program. The case study shows that the organizational diagnosis stage was critical to the successful design of the USPS program in that it provided important information about the dispute behaviors of personnel in the existing system. In turn, this information helped the USPS understand how various design choices would affect individual incentives to participate the future REDRESS® system.

Citizen Participation in Public Administration: Views from Lebanon

This article examines citizen participation in Lebanon. Specifically, we apply the International Association for Public Participation Spectrum of Public Participation (2007) and use survey, interview, and archival data to understand how and why Lebanese government agencies use citizen participation. In addition to reviewing survey data, we present short cases about citizen participation in the three Lebanese agencies. Our findings indicate that the majority of public agencies in Lebanon use basic forms of citizen participation that span the inform-consult categories on the IAP2 spectrum. The article concludes with a discussion about the challenges of and prospects for citizen participation in the Lebanese public sector.

Radical Individualism, Instrumental Rationality, and Public Administration: A Paper Formerly Titled "Roofied and Rolled"

This critique examines some of the negative impacts of economic liberalism on the field of public administration. It suggests that public administration must rediscover democratic ethos and offers public deliberation and deliberative democracy as potential tools with which to do so.