Toby D. Wall

Shopfloor innovation: Facilitating the suggestion and implementation of ideas

Despite increasing recognition of the importance of fostering innovation among shopfloor employees, little empirical research has been conducted on the topic. Moreover, within work psychology, studies have tended to focus on the generation of ideas (creativity) rather than on their implementation. This study examines the impact of individual perceptions of individual, group and organizational factors on both elements of innovation. It was found that the suggestion of ideas was more highly related to individual (personal and job) characteristics than the group and organizational characteristics; whereas the implementation of ideas was more strongly predicted by group and organizational characteristics. As expected, interactions were found between the number of suggestions made and group and organizational characteristics, demonstrating how successful implementation of new ideas requires both their formulation in the first place and an appropriately supportive environment. Analysis to explore which factors have the greatest impact on the innovation process was also conducted. The practical, theoretical and methodological implications of the study are discussed.

The romance of human resource management and business performance, and the case for big science

It is often assumed that research over the last decade has established an effect of human resource management (HRM) practices on organizational performance. Our critical assessment of existing studies finds that, although collectively they have opened up a promising line of inquiry, their methodological limitations make such a conclusion premature. We argue that future progress depends on using stronger research methods and design that, in turn, will require large-scale long-term research at a level of magnitude that probably can only be achieved through partnerships between research, practitioner and government communities. We conclude that progress so far justifies investment in such big science.

Future work design research and practice: Towards an elaborated model of work design

Developments in work design theory have not kept pace with the changes occurring in the organizational landscape. We propose a theoretical framework that specifies five categories of work design variables that span individual, group and organizational levels of analysis. Specifically, we propose an elaborated model of work design that includes: systematic consideration of antecedents of work characteristics; expansion of the traditional range of work characteristics to include aspects salient to the modern context; extension of the range of outcome variables beyond the existing narrow focus on affective reactions; analysis of the mechanisms, or processes, that explain why work characteristics lead to particular outcomes; and consideration of contingencies that moderate the effects of work characteristics. We argue that the particular choice of work design variables should be guided by theory and an analysis of the organizational context.

THAT'S NOT MY JOB: DEVELOPING FLEXIBLE EMPLOYEE WORK.

It is widely argued that modern manufacturing settings require employees to adopt a customer-focused strategic orientation and a broad and proactive role orientation. Yet empirical investigation of...

The impact of psychological distress on absence from work.

The aims of this study were to examine the impact of psychological distress on absence from work; to compare psychological distress and job satisfaction as predictors of absence; and to compare the relative effects of 2 components of psychological distress, depression and anxiety, on absence. Organizational records of absence over a 3-year period were obtained for 323 health service staff in the United Kingdom, who also completed self-report measures of psychological distress and job satisfaction at the beginning of the study and 2 years later. Psychological distress, particularly depression, was found to predict absence, with higher levels of distress predicting a greater number of days and number of times absent. Job satisfaction and psychological distress independently predicted levels of absence. The psychological distress-absence relationship was not moderated by demographic variables.

Empowerment, Performance, and Operational Uncertainty: A Theoretical Integration

L’accession au pouvoir est presentee comme une recette universelle pour ameliorer la performance au travail. On defend ici l’idee qu’il existe deja des arguments forts pour penser que cette conviction est des plus discutables, et que l’impact de la participation dependra du degre de l’incertitude operationnelle qui prevaut. Notre point de vue s’appuie sur une analyse des idees qui emergent conjointement de cinq domaines, a savoir les theories des organisations, la structuration du travail, le management “zero defaut”, le management des facteurs humains et celui des ressources humaines. On met en evidence les consequences theoriques et pratiques de nos investigations et certaines des pistes a suivre pour approfondir la reflexion. Empowerment is being promoted as a general recipe for enhancing work performance. We argue that there are already strong grounds for suggesting that this universalistic assumption is flawed, and that the effectiveness of empowerment practices will be contingent on the degree of operational uncertainty that prevails. This argument is supported by an analysis of ideas in common emerging from five different areas of inquiry, namely those concerned with organisational theory, work design, total quality management, human factors, and human resource management. We identify the theoretical and practical implications of our analysis, and some of the lines of investigation required to develop the ideas further.

Work Characteristics and Employee Well-Being Within a Context of Strategic Downsizing

Findings from this 4-year longitudinal study of strategic downsizing suggest that introducing deliberate work organization and change management strategies can combat the negative effects of reduced head count. Results showed that there was no overall decrease in well-being from before to after downsizing for the 139 employees remaining in an organization, despite an increase in work demands. The potential detrimental effect of demands appears to have been offset by improvement in work characteristics arising from initiatives introduced as part of the downsizing strategy. This interpretation is consistent with analyses at the individual level, which showed that high demands were associated with poorer well-being but that increases in control, clarity, and participation were associated with improved well-being.

Work enrichment and employee voice in human resource management-performance studies

Studies assessing the link between human resource management and performance were spawned by the high commitment or high involvement models. We show that work enrichment and employee voice were central to these models, yet as resource-based theory was increasingly used to justify the association of such models with high performance the seeds for a diminishing role for employee involvement were set. We then assess the associated empirical work, and show how employee involvement is neglected in favour of alternative emphases on skills and knowledge, labour flexibility and extrinsic motivation. It is proposed that future work should abandon the dominant approach of testing a single null hypothesis and instead examine competing models of the HRM–performance relationship.

Creative Requirement A Neglected Construct in the Study of Employee Creativity

We identify the creative requirement of a job as a neglected predictor of employee creativity and propose that it may account for relationships between traditional work factors and creativity. As such, it may represent a more effective means of increasing creativity than changes in job design. Using structural equation modeling, we tested this model against four competing models using a sample of 1,083 health service employees. Creative requirement was found to account for much of the variance by fully mediating the effects of supportive leadership and role requirements and partially mediating those of empowerment and time demands. We conclude that creative requirement is an important proximal determinant of employee creativity and a potentially significant intervention.

Work characteristics, learning-related outcomes, and strain: a test of competing direct effects, mediated, and moderated models.

Direct effect, mediated, and moderated models of the relationship among work characteristics (job control, job demands), learning-related outcomes (skill utilization, self-efficacy), and strain (anxiety, depression) were compared. Three independent samples of call center employees were used, 2 cross-sectional (Ns = 427 and 203) and 1 longitudinal (N = 144). Initial analysis of the cross-sectional samples using structural equation modeling revealed that mediated models provided the best fit to the data. Skill utilization mediated the effect of control on depression, and depression partially mediated the effect of control on skill utilization. Longitudinal hierarchical regression analysis confirmed these findings. Results indicate that, in this occupational context, learning reduces strain, strain inhibits learning, and job control is an important precursor of both these relationships.