Tom Hänel

Operational Business Intelligence im Zukunftsszenario der Industrie 4.0

Steigende Dynamik und Komplexitat sind dauerhafte Herausforderungen, denen sich Industrieunternehmen stellen mussen. Im deutschsprachigen Raum ist als Losungsuberschrift Industrie 4.0 in die Diskussion getreten. Kerngedanke ist die technische Integration von cyberphysischen Systemen sowie von Technologien des Internets der Dinge und Dienste in die Arbeiten industrieller Prozesse. Dieser Einfluss richtet sich auch auf IT-Systeme, die fur eine Analyse industrieller Prozesse und eine daran gekoppelte Entscheidungsunterstutzung Verwendung finden. Neben industriegetriebenen Ansatzen wie Manufacturing Execution Systems oder Advanced Process Control wird auch Operational Business Intelligence in diesem Kontext als Nutzen stiftender IT-Ansatz diskutiert. Eine Einordnung der Operational Business Intelligence in das Zukunftsbild der Industrie 4.0 ist zum gegenwartigen Zeitpunkt noch nicht erfolgt. Der Beitrag nimmt daher ausgehend vom aktuellen Status Quo eine zukunftige Positionsbestimmung vor. Es wird aufgezeigt, dass die konzeptionellen Bestandteile der OpBI auch in der Industrie 4.0 der Entscheidungsunterstutzung beitragen.

An Empirical Investigation of Operational Business Intelligence Perspectives to Support an Analysis and Control of Business Processes

Operational Business Intelligence (OpBI) supports an analysis and control of business processes by an integration of information systems (IS) from a technical and business perspective. However, determinants of IS integration for OpBI are not systemized by a theoretical basis, yet. This leads to problems in identifying generic benefits and obstacles of OpBI according to company strategies and market environments. Therefore, the paper proposes a multi-theoretical framework using dynamic capabilities, organizational information processing, process virtualization, and work system theory. A survey with a sample of 109 companies provides empirical evidence. The findings include implications for theory and practice with an interest in an OpBI-reliant analysis and control of business processes.

Linking Operational Business Intelligence with Value-Based Business Requirements

Operational business intelligence (OpBI) integrates data of business processes to analyse their performance in relation to organizational goals. The consequent decision-making concerns a timely recognition and execution of actions to maintain performant business processes. OpBI systems can be designed according to a firm-specific definition of requirements guided by considerations from business model, business process and information system perspective. However, there is no approach to link the design of OpBI jointly with characteristics of business models and business processes, yet. The paper uses therefore an action research method and proposes a business approach that combines e3value with the work system framework to set up conceptual application designs for an OpBI-reliant decision support. We report on results of a long-term research project to demonstrate the development and application of our approach in four different business scenarios. The findings include implications towards a business-oriented application design of OpBI systems.

On the Advent of Operational Perspectives in Business Intelligence

Business intelligence (BI) supports the decision making according to strategic and operational management tasks. However, there is no systematic classification so that a decision making can be guided by conformable and well understandable BI topics regarding strategic or operational management activities. A literature review is conducted to identify publications on strategic and operational BI. The classification follows a single word and word group analysis supported by text mining. The results present the trends, along with their interpretation, and a discussion of BI in the context of strategic or operational decision making. The findings identify mature BI literature contributing to strategic decision making. The chapter implicates avenues of future research in context of operational management activities.