Tracy Schrans

Gambling and corporate social responsibility (CSR): Re-defining industry and state roles on duty of care, host responsibility and risk management

Abstract During the 1990s, states embraced legalised gambling as a means of supplementing state revenue. But gaming machines (EGMs, pokies, VLTs, Slots) have become increasingly controversial in countries such as Australia, Canada and New Zealand, which experienced unprecedented roll-out of gaming machines in casino and community settings; alongside revenue windfalls for both governments and the gambling industry. Governments have recognised that gambling results in a range of social and economic harms and, similar to tobacco and alcohol, have introduced public policies predicated on harm minimisation. Yet despite these, gaming losses have continued to climb in most jurisdictions, along with concerns about gambling-related harms. The first part of this article discusses an emerging debate in Ontario Canada, that draws parallels between host responsibility in alcohol and gambling venues. In Canada, where government owns and operates the gaming industry, this debate prompts important questions on the role of the state, duty of care and regulation ‘in the public interest’ and on CSR, host responsibility and consumer protection. This prompts the question: Do governments owe a duty of care to gamblers? The article then discusses three domains of accumulating research evidence to inform questions raised in the Ontario debate: evidence that visible behavioural indicators can be used with high confidence to identify problem gamblers on-site in venues as they gamble; new systems using player tracking and loyalty data that can provide management with high precision identification of problem gamblers and associated risk (for protective interventions); and research on technological design features of new generation gaming products in interaction with players, that shows how EGM machines can be the site for monitoring/protecting players. We then canvass some leading international jurisdictions on gambling policy CSR and consumer protection. In light of this new research, we ask whether the risk of legal liability poses a tipping point for more interventionist public policy responses by both the state and industry. This includes a proactive role for the state in re-regulating the gambling industry/products; instituting new forms of gaming machine product control/protection; and reinforcing corporate social responsibility (CSR) and host responsibility obligations on gambling providers – beyond self-regulatory codes. We argue the ground is shifting, there is new evidence to inform public policy and government regulation and there are new pressures on gambling providers and regulators to avail themselves of the new technology – or risk litigation.

Gaining control: trends in the processes of change for video lottery terminal gamblers

This study examined the processes of change used by problem gamblers in the action and maintenance stages of the Transtheoretical Model of Change (TTM) as proposed in the research by Prochaska and DiClemente. A sample of 25 problem gamblers in the action stage and 38 in the maintenance stage were compared in terms of usage of three of these processes (counterconditioning, stimulus control and reinforcement management). Two mediating variables, self-efficacy and situational temptation, were also assessed. As hypothesised, the usage of counterconditioning and stimulus control declined significantly between the action and maintenance stages. No change was found in reinforcement management between the stages. Self-efficacy increased and situational temptation declined between the action and maintenance stages. Problem gamblers made significant use of these processes suggesting the TTM model is applicable to problem gambling. The discussion focuses on possible regulatory and venue operator actions that might help the problem gambler utilise these processes in the natural recovery process.

Problem Gambling in a Sample of Older Adult Casino Gamblers: Associations With Gambling Participation and Motivations

As older adults continue to make up a greater proportion of the Canadian population, it becomes more important to understand the implications that their leisure activities have for their physical and mental health. Gambling, in particular, is a form of leisure that is becoming more widely available and has important implications for the mental health and financial well-being of older adults. This study examines a large sample (2103) of casino-going Ontarian adults over the age of 55 and identifies those features of their gambling participation that are associated with problem gambling. Logistic regression analysis is used to analyze the data. Focusing on types of gambling participated in and motivations for visiting the casino, this study finds that several forms of gambling and motivations to gamble are associated with greater risk of problem gambling. It also finds that some motivations are associated with lower risk of problem gambling. The findings of this study have implications related to gambling availability within an aging population.