Tung-Hsiang Chou

Knowledge management via ontology development in accounting

Purpose – This paper seeks to develop an ontological approach, in order to make it possible to share a common understanding of accounting theory, in this case, the specific structure of the profit and loss account among people or software agents.Design/methodology/approach – This paper presents an ontology methodology (the Net technique) which represents a semi‐structured element in the domain knowledge of accounting. More specifically, ontology will be used to explain the profit and loss account as a representation of the potential use of this methodology.Findings – To support ontology effectively, a strong accounting information support system in the organization is necessary. The ontology may be used by employees to navigate the information repository of an organization for the effective coordination. In addition, it might be possible for the WWW to be used to generate data, information and knowledge in the accounting domain.Practical implications – Software agents could extract and aggregate accountin...

Telecommunication e-services orchestration enabling business process management

The Internets widespread popularity and the ubiquity of the World Wide Web have revolutionized the face of business, especially in the telecommunications industry. With the emergence of business process management and of service-oriented architecture, the focus has shifted to the development of electronic services that integrate business processes and that diversify functionalities available to customers. Most of these worldwide telecom corporations have many kinds of operations support systems in the backend environment. In this research, we present a research framework, a collaboration model and a collaboration layer to describe the method of new generation operations systems and software. This research method achieves the desired properties of telecom e-services of business process management. Then, we use several illustrations to explain the generality of our method, and we focus on how international telecom corporations have become too concerned with the agility and the integration underlying e-services integration based on new generation operations systems and software. Copyright

An intelligent multi-agent e-services method-An international telecommunication example

The online services of B2B e-commerce have had to face a challenge resulting from the diverse services built on heterogeneous platforms that must work together in an integrated and seamless manner. Today, businesses have accumulated large numbers of online services that run and reside on a variety of environments. Furthermore, they have different workflows and operational support systems that need to interact with their legacy systems. The result has been chaotic and disruptive. We developed a new framework, artifact, and performance model with which to address this problem. A multi-agent e-service system was developed to cope with dynamics and upheaval. We used a customer-centric viewpoint with supply chains both upstream and downstream. An implementation was performed to determine problems in its development. Two simple live case studies were conducted to illustrate the models feasibility and validity.

eTOM and e-services based trouble-management operations: a large scale telecom case study

This research presents an e-service process model for trouble-management operations in a large scale telecom corporation. The model meets the problem-handling readiness of Enhanced Telecom Operations Map. In the past, trouble-management operations in telecommunications provided passive information to clients and lacked real-time active information for customers. Hence, for this study, we have considered composite services to realise our proposal and have tried to use web service techniques to implement a new generation of trouble-management operations in telecom corporations. There are several stages to this research. Finally, this research compares functionalities and performance between legacy and new generation of trouble-management operations.

Integrating E-services with a Telecommunication E-commerce using Service-Oriented Architecture

In the past, electronic commerce only focused on customer-to-business web interaction and on business-tobusiness web interaction. With the emergence of business process management and of service-oriented architecture, the focus has shifted to the development of e-services that integrate business processes and that diversify functionalities available to customers. The potential of electronic commerce and its information technology also has attracted some telecommunication corporations—for example, Chunghwa Telecom, Singtel Telecom, and AT&T. They have built their electronic commerce environment on the Internet, too. Most of these worldwide telecom corporations have many kinds of operations support systems in their backend environment. In the past, enterprises had to integrate their telecom services manually, so that they could work together. However, this integration required considerable time and cost, and it worked only for the specific services that were manually linked. Adding additional services required even more effort. And then, enterprise application integration (EAI) solved these kinds of problems by working via point-to-point interfaces. In this paper, we present a research framework to describe the method. Then, we use two illustrations to explain the generality of our method, and we focus on how international telecom corporations have become concerned with the agility, the leanness, and the integration underlying electronic services (e-services) integration with enterprise application interface technology.

The ubiquitous service-oriented design of 3G/4G mobile commerce

In the past, many telecommunications corporations implemented fewer functionalities on the internet, and most of these corporations used traditional development methods to implement telecom services for their customers. These behaviours provide lower Quality of Service (QoS) and monotonous added-value services to their customers, because these corporations cannot provide a suitably high quality mobile environment. Today, 3G technology can provide faster transmission rates and more diverse added-value services to the customers. This emerging mobile technology is helping to construct ubiquitous computing services. We present a service-oriented architecture framework that supports ubiquitous electronic services and adjusts telecommunications business processes.

Personal Computer Waste Management Process in Taiwan via System Dynamics Perspective

An excess of 40 million tons of electronic waste (e-waste) were disposed globally in 2008, including waste from personal computers, CRT monitors and cell phones. E-waste problem can be expected emergency but a dynamic complex problem because the recycling willingness of end-users may be influenced by various factors. This investigation attempts to develop a waste management model of personal computer recycling from a systematical perspective. The proposed model collects the influences variables from previous research to construct entire waste management process and adjust relative parameter from simulation result. The experimental results demonstrate above 90% accuracy rate and reveal some interesting finding such as the recycling delay time and recycling rate. The proposed model enables electronic producers to experience the entire PC recycling cycle through a systematic perspective, and enables the government to simulate recycle refund policy before actual implementation.

Using Ontological E-Services Framework to Orchestrate E-Business Process Services

The Internet has come a long way over the past twenty years, and many Internet-era enterprises have had to face daunting challenges while trying to create innovative business models. Many types of Internet interactions can facilitate networking e.g., The Web, Web services. Since the advent of the Internet, service requesters and service providers have generated diverse electronic services e-services, and since 2003, many experts have proposed the concept of Web 2.0. People rely on Internet e-services to execute activities and meet requirements; however, e-services lack a standardization method for constructing and managing them. The current study presents a framework design and a comprehensive interface for e-service providers and requesters. The study adopts the concept of Web 2.0 by using Web services with related standards for developing the framework design. Specifically, the study uses semantic Web technologies to complete the construction of e-services. After that, Internet users can quickly and conveniently access the framework to obtain suitable e-services.

Using SEE and SaaS-QUAL to Explore the Demand of CRM System

The evolution of and cloud computing over the past few years is potentially one of the major advances in the history of IT (Information Technology). Today, many organizations have been implemented information system to assist their daily operation and help it can do operation more efficient through improving information technology and communication technology. However, the management scope of organization is broader and business environment is harder to predict the competitive situation then before, it is not enough in implementing new information systems to assist these daily works. Therefore, the organization is trying to look for the suitable CRM service system provider and to expect the system can enhance their business process more flexibility as well as improving work more efficiency. For these reasons, this research utilizes SEE (Service Experience Engineering Approach) methodology, witch an rigorous development and design method of service, and combine with the SAAS-QUAL dimensions that integrate the SaaS of cloud computing and SERVQUAL scale to realize the design of customers service. Drawing on SEE methodology, this research has derived some major insights into how does customer demand of CRM service system to affect organizations business process? Furthermore, the analysis result shows that the factors of customers demand will affect the design of CRM service system providers.

Universal Design of Location-Based Services

This research aims to propose a universalframework and to model slight location-based services (LBS) design components, which are generated by UML.Furthermore, these components can be combined with a LBS process of design and then to execute process more efficiency ineach design stages of LBS. We use UML as our tool to model LBS components. The components are created by the diagrams of UML, with the characteristic of object-oriented technology,this research can be demonstrated by four concepts of UML diagrams, and present each dimensions of its concepts. Beside,LBS application is a trend while whole infrastructure has turned more mature in recent years, including locating technology, broadband network connectivity and inexpensivemobile devices with many location-based functions. Currently, most developing methods of LBS do not follow standard system developing methods, but the design of LBS becomesmore complicate, its more important to propose a universal framework for developers to plan, design and maintain LBS systems with more efficient and agile methods. Most softwaredevelopers should have further understanding in designing LBS, in our proposed architecture, developers can design LBS, which is more suitable than developed LBS with traditionalmethod. Finally, the contribution of our research is to propose a universal designing architecture that combines the specificcharacteristic of LBS, and developer can to recruit the vital dimension in LBS designing process.