Tyge-F. Kummer

On the Importance of National Culture for the Design of Information Systems

In this contribution a literature review is conducted to illustrate how national culture influences phases of the design of information systems. For this purpose, we review the literature in order to identify reliable and commonly approved findings as well as still open remaining questions. Fundamentally, our literature review is a comprehensive framework that sets typical dimensions of system design as well as main types of cultural research in relation to each other. The existing research results in the area of national culture are classified along the levels of system design and attributed to typical phases of the design of information systems. It thus becomes apparent that in the domain of culture and information system design it is often only the design subject or the design object that is addressed. Contributions that connect both levels rarely exist. In our review, only a limited number of publications could be identified that covered concrete phases of the development providing system design, implementation, as well as verification and validation. From a theoretical perspective, there is an obvious dominance of Hofstede’s cultural dimensions that well address single topics of the design, such as user interface and inter cultural problems in development teams. Other domains, however (e.g., technology and architecture), are inadequately explained. Further, a predominantly phenomenological focus becomes obvious. The observed cultural phenomena and the connected interpretations are usable in a limited way for concrete development initiatives. The contribution ends with the vision of a theory for the culturally sensitive design of socio-technical information systems that absorbs current scientific knowledge and unites it in a structured approach.

Determining the performance of website-based relationship marketing

Abstract Company websites are an important instrument for relationship marketing activities. We present a methodological framework that aligns website performance assessment and marketing intelligence for evaluating the performance of relationship marketing activities. In this context, we develop an extended web mining approach that integrates managerial perspectives in the analyst’s investigation of the customer-website interaction based on historical clickstream data. This approach enables quantification of the moderating effect of a website’s structure and content regarding website-based relationship marketing. The applicability of our approach is demonstrated by clickstream data of 477,471 visitor sessions on a software developer’s website. The results provide detailed insights into the usage behavior on a website and the mechanisms to enhance e-commerce efficiency via website optimization.

Enhancing understandability of process models through cultural-dependent color adjustments

National culture influences natural language communication. Yet, semi-formal or documented communication media such as process models have largely ignored these influences. In process models, secondary notation elements such as colors, however, provides designers with visual cues to potentially increase the efficiency and effectiveness without changing the semantics of the model itself. We propose that colors are a promising mechanism in tailoring process models to meet cultural preferences in order to enhance understandability. We test this assumption through an experiment with postgraduate students from a Confucian culture (China) and a Germanic Culture (Germany and Austria). Past research has shown that people understand such models better if important elements are highlighted through colors. We hypothesize that this general design principle only works if the applied color schemes match cultural preferences while mismatches can even diminish the level of understanding. Our results show that colors that are preferred in Asian cultures aid process model understandability of Confucian participants. In contrast, diverse effects occur if models with these colors are provided to members of a Germanic culture. Based on our findings, we derive implications for the culturally appropriate presentation of conceptual process models and we emphasize a need to construct modeling studies with cultural values and norms in mind. We explore how cross-cultural differences affect business process modeling.We use cultural adjusted color schemes to explore effects on understandability.The results indicate that colors increase efficiency and reduce perceived difficulty.We develop first normative advice about cultural adaptive model design.

A Framework for the Study of Positive Deviance in Organizations

ABSTRACT Positive deviance describes behavior that deviates from salient norms, yet is positive in its intention or effect. It has received considerable attention in the sociology literature, and is increasingly being studied in the context of the workplace. The development of a cumulative tradition in this domain, however, is hindered by the continued coexistence of multiple definitions of positive deviance in organizations and the use of various measurements and research designs. In this article, we synthesize existing definitions and approaches to the organizational study of positive deviance, integrate them into a coherent conceptual framework, and offer methodological advice and illustrations.

Technology-induced anxiety

We explore the effect of different technology-induced anxieties on user acceptance.We further explore root causes of anxieties within the national culture.Data from German and Australian hospitals is used to test the research model.Work and relational anxieties reduce acceptance.Anxieties can partially be attributed to national culture. Sensor-based systems have healthcare transformation potential but acceptance problems jeopardize their diffusion. We theorize that perceived technology threats induce anxiety and diminish usage intentions. We use data from the pre-implementation phase in German and Australian hospitals to explore the formation of three types of anxieties, their impact on usage intentions, and the relationships between them and national culture. We find negative effects of relational and work-related anxieties on usage intentions while surveillance anxieties show no association. The anxieties can be partially linked to national culture characteristics. Our findings support implementation initiatives and offer a deeper understanding of technology-induced anxieties.

The effectiveness of fraud detection instruments in not-for-profit organizations

Purpose - – The purpose of this study is to investigate the effectiveness of fraud detection instruments in not-for-profit (NFP) organizations. Not-for-profit organizations rely on trust and volunteer support. They are often small in size and do not have relevant expertise to prevent fraud. Such organizations are more vulnerable to fraud and, consequently, require effective fraud detection instruments. The existing literature on fraud detection is primarily descriptive and does not measure instrument performance. The authors address this research gap and provide a detailed overview of the impact of nine common fraud detection instruments. Design/methodology/approach - – Data were obtained from an NFP fraud survey conducted in Australia and New Zealand. A set of contingency tables is produced to explore the relationship between the existence of a specific fraud detection instrument and actual detection of fraud. We also investigate the relationship between organization size and fraud detection strategy. Findings - – The findings provide valuable insights into understanding fraud detection mechanisms. Although most fraud detection measures may not lead to more fraud detection, three highly effective instruments emerge, namely, fraud control policies, whistle-blower policies and fraud risk registers. The results also reveal that commonly used fraud detection instruments are not necessarily the most effective. This is true in a significant number of small organizations that appear to be focusing on ineffective fraud detection instruments. Practical implications - – Implementation of more effective fraud detection measures will reduce the damage caused to an organization and is highly relevant for practitioners. Originality/value - – The results show that differences in the effectiveness of fraud detection instruments in the NFP sector exist. This knowledge is directly applicable by related organizations to reduce fraud damage.

The Influence of Situation-Dependent Factors on Mobile Shopping Usage

Although situations influence the use of a technology, this field has been largely neglected in mobile shopping. Therefore, this paper aims to identify situational factors impacting on the intention to use a mobile device for actual purchase transactions, as actual purchases were found to be the least adapted shopping activity conducted via mobile devices. This study contributes to the field of mobile shopping behavior by being the first to simultaneously investigate the influence of various situational factors on the intention to shop mobile. Based on Belk’s five categories of situational factors, we perform a conjoint analysis to explore the relevance of different situational characteristics for low and high involvement products. The results indicate that particularly the product price, the internet connection, and the mobile shop layout determine mobile shopping behavior. Practical actions to strengthen the mobile channel and increase consumers’ intentions to purchase via mobile devices, can be derived from the findings.

Reviewing the Role of Culture in Strategic Information Systems Research: A Call for Prescriptive Theorizing on Culture Management

Culture is an important topic in strategic information systems (IS) research, particularly because information technology (IT) projects are often accompanied by cultural challenges. While culture has been widely analyzed in this discipline, there is a lack of research that systematically examines the role of culture in strategic IS research. With a structured literature review, we investigate the relation patterns between culture, strategy, and IS-related concepts in terms of dependent, moderating, and independent variables and the research approach in terms of descriptive, normative, and prescriptive. Four different patterns emerge, each one closely related to specific forms of theorizing and corresponding research designs. Research streams focusing on descriptive explanations of culture’s role are rather exhausted. IS research that builds on a normative understanding of culture exists in selected areas, while theorizing on the prescriptive management of culture has been largely neglected despite the relevance of cultural challenges in IS projects. We derive areas for future research and present two themes that emerged in our study to demonstrate how descriptive and normative approaches can provide a foundation for research on the prescriptive management of culture in strategic IS projects: the management of cultural clashes and the management of cultural identity.

Determining Anxieties in Relation to Ambient Intelligence: Explorative Findings from Hospital Settings

Through 16 problem-focused interviews in three German surgical clinics, anxieties that affect the adoption of ambient intelligence in healthcare were investigated. This research reveals 17 anxieties, grouped into 5 categories containing implementation anxieties of ambient intelligence in hospitals. The results expand the basis in theory underlying technology-related anxieties of medical professionals and offer theoretical and practical implications, leading to an initial basis for decisions regarding the implementation of ambient systems.

Why do we share where we are? The influence of situational factors on the conditional value of check-in services

Location-based services (LBS) are among the major advancements in mobile internet applications since they take into account the geographic location of an entity and the ubiquitous nature of mobile services, using spatial decision support to provide customer value that exceeds that of traditional channels. However, the growth trajectory and associated adoption and diffusion of LBS have slowed, as challenges related to consumer perceptions persist. This study focuses on check-in services (CIS), a kind of LBS, like Facebook Locations and Foursquare, which use shared user experiences linked to geographical information to recommend places and venues. User adoption of CIS is particularly challenging, as the potential of location tracking is often regarded as a “double-edged sword” that benefits decision-making but risks the loss of privacy. To gain insights into users’ voluntary CIS information disclosure, we combine the privacy calculus model (PCM) with the concept of conditional value and explore the effects of various situational stimuli in a true experiment and in data analyses that combine group comparisons with structural equation modelling (N = 296). The study confirms the relevance of conditional value to PCM and outlines direct and indirect effects of the situational factors of place relevance and frequency of location visit. The study makes several theoretical and practical contributions to the field of LBS adoption.