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Dive into the research topics where Vera J Lux is active.

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Featured researches published by Vera J Lux.


Internet Reference Services Quarterly | 2016

Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts

Vera J Lux; Linda Rich

ABSTRACT To determine if undergraduate student information desk assistants were effectively staffing the librarys chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although student desk assistants generally did not perform as well as librarians, it was concluded that with a renewed emphasis on continual oversight and training, students were a very viable option for staffing a chat reference service.


The Reference Librarian | 2018

Reaching Additional Users with Proactive Chat

Linda Rich; Vera J Lux

ABSTRACT Despite a general decline in recent years in academic libraries’ reference desk statistics, research indicates that library users continue to have complex research questions but are largely unaware that librarians are waiting and ready to assist them. The challenge for librarians is to connect with users at their point of need. At Bowling Green State University, we are making a move in this direction with proactive (pop-up) chat widgets embedded within our library Web pages, catalog, and databases. Since implementation, the number of chat reference questions received has more than doubled, helping us reach additional users from on-and off-campus.


The Journal of Academic Librarianship | 2016

Why Users Come to the Library: A Case Study of Library and Non-Library Units

Vera J Lux; Robert J Snyder; Colleen T Boff


College & Research Libraries News | 2012

Beyond simple, easy, and fast Reflections on teaching Summon

Catherine A. Cardwell; Vera J Lux; Robert J Snyder


Reference Services Review | 2013

Reflections on Teaching and Tweaking a Discover Layer

Amy F. Fyn; Vera J Lux; Robert J Snyder


Archive | 2017

Lean on Librarians for Canvas Commons

Colleen T Boff; Vera J Lux


Archive | 2017

Using Chat Metadata to Learn about Our Users

Vera J Lux; Linda Rich


Archive | 2016

Desert or oasis: Reflecting on teaching and tweaking a discovery layer.

Vera J Lux; Amy F. Fyn; Robert J Snyder


Archive | 2015

Why users come to the library: A case study at a mid-sized state institution.

Vera J Lux; Colleen T Boff


Archive | 2014

Multiple literacies and library instruction

Vera J Lux

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Linda Rich

Bowling Green State University

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Robert J Snyder

Bowling Green State University

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Colleen T Boff

Bowling Green State University

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Amy F. Fyn

Bowling Green State University

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