Vera J Lux
Bowling Green State University
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Publication
Featured researches published by Vera J Lux.
Internet Reference Services Quarterly | 2016
Vera J Lux; Linda Rich
ABSTRACT To determine if undergraduate student information desk assistants were effectively staffing the librarys chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although student desk assistants generally did not perform as well as librarians, it was concluded that with a renewed emphasis on continual oversight and training, students were a very viable option for staffing a chat reference service.
The Reference Librarian | 2018
Linda Rich; Vera J Lux
ABSTRACT Despite a general decline in recent years in academic libraries’ reference desk statistics, research indicates that library users continue to have complex research questions but are largely unaware that librarians are waiting and ready to assist them. The challenge for librarians is to connect with users at their point of need. At Bowling Green State University, we are making a move in this direction with proactive (pop-up) chat widgets embedded within our library Web pages, catalog, and databases. Since implementation, the number of chat reference questions received has more than doubled, helping us reach additional users from on-and off-campus.
The Journal of Academic Librarianship | 2016
Vera J Lux; Robert J Snyder; Colleen T Boff
College & Research Libraries News | 2012
Catherine A. Cardwell; Vera J Lux; Robert J Snyder
Reference Services Review | 2013
Amy F. Fyn; Vera J Lux; Robert J Snyder
Archive | 2017
Colleen T Boff; Vera J Lux
Archive | 2017
Vera J Lux; Linda Rich
Archive | 2016
Vera J Lux; Amy F. Fyn; Robert J Snyder
Archive | 2015
Vera J Lux; Colleen T Boff
Archive | 2014
Vera J Lux