Vitaveska Lanfranchi

Hybrid search: effectively combining keywords and semantic searches

This paper describes hybrid search, a search method supporting both document and knowledge retrieval via the flexible combination of ontology-based search and keyword-based matching. Hybrid search smoothly copes with lack of semantic coverage of document content, which is one of the main limitations of current semantic search methods. In this paper we define hybrid search formally, discuss its compatibility with the current semantic trends and present a reference implementation: K-Search. We then show how the method outperforms both keyword-based search and pure semantic search in terms of precision and recall in a set of experiments performed on a collection of about 18.000 technical documents. Experiments carried out with professional users show that users understand the paradigm and consider it very powerful and reliable. K-Search has been ported to two applications released at Rolls-Royce plc for searching technical documentation about jet engines.

Semantic web-based document: editing and browsing in AktiveDoc

This paper presents a tool for supporting sharing and reuse of knowledge in document creation (writing) and use (reading). Semantic Web technologies are used to support the production of ontology based annotations while the document is written. Free text annotations (comments) can be added to integrate the knowledge in the document. In addition the tool uses external services (e.g. a Semantic Web harvester) to propose relevant content to writing user, enabling easy knowledge reuse. Similar facilities are provided for readers when their task does not coincide with the authors one. The tool is specifically designed for Knowledge Management in organisations. In this paper we present and discuss how Semantic Web technologies are designed and integrated in the system.

Applying semantic web technologies to knowledge sharing in aerospace engineering

This paper details an integrated methodology to optimise knowledge reuse and sharing, illustrated with a use case in the aeronautics domain. It uses ontologies as a central modelling strategy for the capture of knowledge from legacy documents via automated means, or directly in systems interfacing with knowledge workers, via user-defined, web-based forms. The domain ontologies used for knowledge capture also guide the retrieval of the knowledge extracted from the data using a semantic search system that provides support for multiple modalities during search. This approach has been applied and evaluated successfully within the aerospace domain, and is currently being extended for use in other domains on an increasingly large scale.

Seeing is believing: linking data with knowledge

The analysis of data using a visual tool is rarely a task done in isolation, it tends to be part of a wider goal: that of making sense of the current situation, often to support decision-making. A user-centred approach is needed in order to properly design interaction that supports sense-making incorporating visual data analysis. This paper reports the experience gained in X-Media, a project that aims to support knowledge management (KM), sharing and reuse across different media in large enterprises. We report the user-centred design approach adopted and the design phases that led to the first prototype. A user evaluation was conducted to assess the design and how different levels of data, information and knowledge were mapped using alternative visual tools. The results show that a clear separation of the visual data analysis from other sense-making sub-tasks helps users in focussing their attention. Users particularly appreciated the data analysis across different media and formats, as well as the support for contextualising information within the broader perspective of KM. Further work is needed to develop more fully intuitive visualisations that exploit the richer information in multimedia documents and make the multiple connections between data more easily accessible.

Creating and Using Organisational Semantic Webs in Large Networked Organisations

Modern knowledge management is based on the orchestration of dynamic communities that acquire and share knowledge according to customized schemas. However, while independence of ontological views is favoured, these communities must also be able to share their knowledge with the rest of the organization. In this paper we introduce K-Forms and K-Search, a suite of Semantic Web tools for supporting distributed and networked knowledge acquisition, capturing, retrieval and sharing. They enable communities of users to define their own domain views in an intuitive way (automatically translated into formal ontologies) and capture and share knowledge according to them. The tools favour reuse of existing ontologies; reuse creates as side effect a network of (partially) interconnected ontologies that form the basis for knowledge exchange among communities. The suite is under release to support knowledge capture, retrieval and sharing in a large jet engine company.

Remote Web usability testing

Recently, various techniques for and approaches to extending usability testing beyond the traditional laboratories and technologies have emerged. Remote usability testing allows researchers to evaluate the usability of websites by gathering information from remote users. Several different approaches have been proposed, but they often require that the user perform particular installations or configurations. We introduce OpenWebSurvey, a software system for remote usability testing that can remotely record users’ behavior while they surf the Internet and that requires no program installation or configuration.

Affective graphs: The visual appeal of Linked Data

The essence and value of Linked Data lies in the ability of humans and machines to query, access and reason upon highly structured and formalised data. Ontology structures provide an unambiguous description of the structure and content of data. While a multitude of software applications and visualization systems have been developed over the past years for Linked Data, there is still a significant gap that exists between applications that consume Linked Data and interfaces that have been designed with significant focus on aesthetics. Though the importance of aesthetics in affecting the usability, effectiveness and acceptability of user interfaces have long been recognised, little or no explicit attention has been paid to the aesthetics of Linked Data applications. In this paper, we introduce a formalised approach to developing aesthetically pleasing semantic web interfaces by following aesthetic principles and guidelines identified from literature. We apply such principles to design and develop a generic approach of using visualizations to support exploration of Linked Data, in an interface that is pleasing to users. This provides users with means to browse ontology structures, enriched with statistics of the underlying data, facilitating exploratory activities and enabling visual query for highly precise information needs. We evaluated our approach in three ways: an initial objective evaluation comparing our approach with other well-known interfaces for the semantic web and two user evaluations with semantic web researchers.

Working out a common task: design and evaluation of user-intelligent system collaboration

This paper describes the design and user evaluation of an intelligent user interface intended to mediate between users and an Adaptive Information Extraction (AIE) system. The design goal was to support a synergistic and cooperative work. Laboratory tests showed the approach was efficient and effective; focus groups were run to assess its ease of use. Logs, user satisfaction questionnaires, and interviews were exploited to investigate the interaction experience. We found that user’ attitude is mainly hierarchical with the user wishing to control and check the system’s initiatives. However when confidence in the system capabilities rises, a more cooperative interaction is adopted.

Requirements for multimedia document enrichment

Nowadays a large and growing percentage of information is stored in various multimedia formats. In order for multimedia information to be efficiently utilised by users, it is very important to add suitable metadata. In this paper we will present AKTiveMedia, a tool for enriching multimedia documents with semantic information.

Oh my, where is the end of the context?: dealing with information in a highly complex environment

This paper reports on the preliminary results of a study in information production, transmission, access and use in aerospace manufacturing and maintenance. Multiple techniques were used in order to understand the context in which the information flow takes place. The complexity is such that after several meetings with users the full picture is not fully detailed yet. Previously unknown documents, user roles and tasks continue to emerge while the study progresses. The conclusion is that an iterative approach should be adopted when studying highly complex environments: starting from the broadest view, each cycle progressively focuses on a sub-context to identify important details. Researchers should also keep an open mind as unexpected findings are likely to impacts on the current understanding, i.e. discovering the importance of social networks or physical inspection of the hardware as means to access information.