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Dive into the research topics where W. Earl Sasser is active.

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Featured researches published by W. Earl Sasser.


Cornell Hotel and Restaurant Administration Quarterly | 1976

Lender Attitudes Toward Hotel Financing

W. Earl Sasser; Robert L. Banks

THE SPECIAL PRESIDENTIAL COMMISSION ON TOURISM estimated that the investment in lodging facilities required to meet the needs of tourists by 1980 will be between


Harvard Business Review | 1994

Putting the service-profit chain to work

James L. Heskett; Thomas O. Jones; Gary W. Loveman; W. Earl Sasser; Leonard A. Schlesinger

16.5 and


Harvard Business Review | 1990

The profitable art of service recovery.

Christopher W. L. Hart; James L. Heskett; W. Earl Sasser

20 billion. Most of that must come from various types of lending institutions, the traditional source of the major portion of investment capital for lodging enterprises. Since the image of the lodging industry has been seriously affected by a succession of hotel and motel failures in the last two years, we became curious as to what the lender attitudes were towards the lodging industry and what they might be in the near future.


Archive | 1997

The service profit chain

James L. Heskett; W. Earl Sasser


Archive | 1997

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value

James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger


Archive | 1978

Management of service operations : text, cases, and readings

W. Earl Sasser; R. P. E. Olsen; D. Daryl Wyckoff


Archive | 2003

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger


Archive | 2008

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

James L. Heskett; W. Earl Sasser; Joe Wheeler


Harvard Business Review | 2011

¿Desafiar al jefe o desistir?: un ejecutivo estrella en ascenso piensa cómo responder a un superior híper crítico

W. Earl Sasser; Jeffrey Pfeffer; Paul Falcone


Archive | 1978

The chain-restaurant industry

D. Daryl Wyckoff; W. Earl Sasser

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