W. Keith Edwards

At Home with Ubiquitous Computing: Seven Challenges

The smart home offers a new opportunity to augment peoples lives with ubiquitous computing technology that provides increased communications, awareness, and functionality. Recently, a number of trends have increased the likelihood that the aware home can soon become a reality. We examine a number of challenges from the technical, social, and pragmatic domains that we feel must be overcome before the vision of the smart home, posited by ubiquitous computing research, can become a reality. Our hope in raising these issues is to create a conversation among researchers in the varied disciplines that make up ubiquitous computing. In particular, we hope to raise awareness of the existing literature on the adoption, use, and history of domestic technologies, as well as the use of situated studies, and the benefits that these can bring to bear on the design and evaluation of technologies for the home

Intelligibility and accountability: human considerations in context-aware systems

This essay considers the problem of defining the context that context-aware systems should pay attention to from a human perspective. In particular, we argue that there are human aspects of context that cannot be sensed or even inferred by technological means, so context-aware systems cannot be designed simply to act on our behalf. Rather, they will have to be able to defer to users in an efficient and nonobtrusive fashion. Our point is particularly relevant for systems that are constructed such that applications are architecturally isolated from the sensing and inferencing that governs their behavior. We propose a design framework that is intended to guide thinking about accommodating human aspects of context. This framework presents four design principles that support intelligibility of system behavior and accountability of human users and a number of human-salient details of context that must be accounted for in context-aware system design.

Extending document management systems with user-specific active properties

Document properties are a compelling infrastructure on which to develop document management applications. A property-based approach avoids many of the problems of traditional heierarchical storage mechanisms, reflects document organizations meaningful to user tasks, provides a means to integrate the perspectives of multiple individuals and groups, and does this all within a uniform interaction framework. Document properties can reflect not only categorizations of documents and document use, but also expressions of desired system activity, such as sharing criteria, replication management, and versioning. Augmenting property-based document management systems with active properties that carry executable code enables the provision of document-based services on a property infrastructure. The combination of document properties as a uniform mechanism for document management, and active properties as a way of delivering document services, represents a new paradigm for document management infrastructures. The Placeless Documents system is an experimental prototype developed to explore this new paradigm. It is based on the seamless integration of user-specific, active properties. We present the fundamental design approach, explore the challenges and opportunities it presents, and show our architectures deals with them.

Flatland: new dimensions in office whiteboards

Flatland is an augmented whiteboard interface designed forinformal office work. Our research investigates approaches tobuilding an augmented whiteboard in the context of continuous, longterm office use. In particular, we pursued three avenues ofresearch based on input from user studies: techniques for themanagement of space on the board, the ability to flexibly applybehaviors to support varied application semantics, and mechanismsfor managing history on the board. Unlike some previously reportedwhiteboard systems, our design choices have been influenced by adesire to support long-term, informal use in an individual officesetting.

Presto: an experimental architecture for fluid interactive document spaces

Traditional document systems use hierarchical filing structures as the basis for organizing, storing and retrieving documents. However, this structure is very limited in comparison with the rich and varied forms of document interaction and category management in everyday document use. Presto is a prototype document management system providing rich interaction with documents through meaningful, user-level document attributes, such as “Word file,” “published paper,” “shared with Jim,” “about Presto,” or “currently in progress” Document attributes capture the multiple different roles that a single document might play, and they allow users to rapidly reorganize their document space for the task at hand. They also provide a basis for novel document systems design and new approaches to document management and interaction. In this article, we outline the motivations behind this approach, describe the principal components of our implementation, discuss architectural consequences, and show how these support new forms of interactions with large personal document spaces.

Policies and roles in collaborative applications

Collaborative systems provide a rich but potentially chaotic environment for their users. This paper presents a system that allows users to control collaboration by enacting policies that serve as general guidelines to restrict and define the behavior of the system in reaction to the state of the world. Policies are described in terms of access control rights on data objects, and are assigned to groups of users called roles. Roles represent not only statically-defined collections of users, but also dynamic descriptions of users that are evaluated as applications are run. This run-time aspect of roles allows them to react flexibly to the dynamism inherent in collaboration. We present a specification language for describing roles and policies, as well as a number of common “real-world” policies that can be applied to collaborative settings.

The work to make a home network work

Recently, households have begun to adopt networking technologies to interconnect devices within the home. Yet little is known about the consequences for households of setting up and living with these complex networks, nor the impact of such technologies on the routines of the home. In this paper, we report findings from an empirical study of households containing complex networks of computer and audio/visual technologies. Our study finds that home networks require significant household effort not just to coordinate their use, but also their set up and maintenance. We also show how the coordination around networking has to be worked into the routines of the home and the householders.

Listening in: practices surrounding iTunes music sharing

This paper presents a descriptive account of the social practices surrounding the iTunes music sharing of 13 participants in one organizational setting. Specifically, we characterize adoption, critical mass, and privacy; impression management and access control; the musical impressions of others that are created as a result of music sharing; the ways in which participants attempted to make sense of the dynamic system; and implications of the overlaid technical, musical, and corporate topologies. We interleave design implications throughout our results and relate those results to broader themes in a music sharing design space.

Designing for serendipity: supporting end-user configuration of ubiquitous computing environments

The future world of ubiquitous computing is one in which we will be surrounded by an ever-richer set of networked devices and services. In such a world, we cannot expect to have available to us specific applications that allow us to accomplish every conceivable combination of devices that we might wish. Instead, we believe that many of our interactions will be through highly generic tools that allow enduser discovery, configuration, interconnection, and control of the devices around us. This paper presents a design study of such an environment, intended to support serendipitous, opportunistic use of discovered network resources. We present an examination of a generic browser-style application built on top of an infrastructure developed to support arbitrary recombination of devices and services, as well as a number of challenges we believe to be inherent in such settings.

Designs on dignity: perceptions of technology among the homeless

Technology, it is argued, has the potential to improve everyones life: from the workplace, to entertainment, to easing chores around the home. But what of people who have neither job nor home? We undertook a qualitative study of the homeless population in a metropolitan U.S. city to better understand what it means to be homeless and how technology--from cell phones to bus passes--affects their daily lives. The themes we identify provide an array of opportunities for technological interventions that can empower the homeless population. Our investigation also reveals the need to reexamine some of the assumptions made in HCI about the relationship people have with technology. We suggest a broader awareness of the social context of technology use as a critical component when considering design innovation for the homeless.