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Dive into the research topics where Warren Staples is active.

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Featured researches published by Warren Staples.


International Journal of Managing Projects in Business | 2011

Exploring infrastructure procurement by Australian state governments

Warren Staples; John Dalrymple

Purpose – The purpose of this paper is to report on a research thesis that explores how Australian state government agencies procure infrastructure projects and the extent to which they view the procurement process as an opportunity to deliver more than just a physical facility. The primary purpose of this study was to understand the practice of construction project procurement by project managers on behalf of Australian state government agencies and to explore the creation of public value through procurement.Design/methodology/approach – This thesis presents results drawn from ten case studies of state government organisations that procure infrastructure; either roads or buildings. A total of 37 highly experienced project managers operationally responsible for the procurement of infrastructure within these organisations were interviewed.Findings – The findings show that there is considerable scope for improving infrastructure procurement by Australian state governments and that broader public value creat...


Australian Journal of Public Administration | 2016

Construction Procurement and State Government Strategy: Aligned or Disconnected?

Warren Staples; John Dalrymple

Australian state governments are engaging in strategic planning processes and publishing departmental and/or overall state strategic plans. One means of achieving the goals outlined in these strategic plans is via public procurement processes. Investments in construction projects by governments are strategic in nature and made to create infrastructure, which enables the provision of public services. This article investigates the contribution that construction procurement across the five Australian state governments who expend the most money on infrastructure makes towards the achievement of government strategy. The research draws on interviews with experienced project managers to assess whether public sector construction procurement is aligned or disconnected with publically stated government strategies.


Archive | 2015

Construction Procurers’ Perceptions of Value for Money

Warren Staples

“Value for money” (VFM) is recognized as an important component of the market-oriented thinking underpinning new public management (NPM) and has pervaded the externalization of public services in many jurisdictions. Australia state governments have externalized much of their public works design, construction and maintenance capability. Large-scale public infrastructure projects are politically, socially, and economically significant. For public sector organizations and agencies charged with procuring construction projects and roads projects, justifying “value for money” both externally to taxpayers and communities, and internally to authorizing and/or client departments within government is crucial but inherently challenging. This is particularly so given the multiplicity of objectives sought as part of projects outcomes and the increasing complexity of projects. This chapter draws conclusions about the nature of VFM based on interviews with public procurers.


Clients Driving Innovation: Moving Ideas into Practice, the Second International Conference of the CRC for Construction Innovation, Gold Coast, Queensland, Australia, 12-14 March 2006 | 2006

Cost of tendering: adding cost without value

John Dalrymple; Lionel Boxer; Warren Staples


Integrated Management, the 6th International Conference on ISO 9000 and TQM (6-ICIT), Ayr, Scotland, 17-19 April 2001 / Samuel K. M. Ho and Mike Donnelly (eds.) | 2001

Excellence in call centres: access is a corporate responsibility

Warren Staples; John Dalrymple; Katherine Phipps


Archive | 2002

Assessing call centre quality using the ServQUAL model

Warren Staples; John Dalrymple; Rhonda M Bryar


Archive | 2000

A study of access to services within the call centre industry for the hearing impaired

Warren Staples; John Dalrymple; Martin Fathers; Matthew Brett


Thunderbird International Business Review | 2018

Do Chinese corporations take their governance practices abroad? Evidence from Chinese mining subsidiaries in Australia

Xueli Huang; Warren Staples


Industry and Academia Collaborating to Meet the Challenges of the Global Economy, the 8th International Research Conference on Quality, Innovation and Knowledge Management, New Delhi, India, 11-14 February 2007 | 2007

Best value public sector construction project procurement: challenges and opportunities

Warren Staples; John Dalrymple


Academy of Management Proceedings | 2018

Exploring Performance Information Enactment in a Case Study of Australian Public Libraries

Wajeeha Mudassar Shaikh; Warren Staples

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