Wei-Hsi Hung

Critical factors of hospital adoption on CRM system: Organizational and information system perspectives

The recent rapid increase in the amount of medical information has pushed hospitals to confront an essential issue which is how to utilize healthcare information technology to improve healthcare services quality. Customer relationship management system (CRMS) is an innovative technology which facilitates the process to acquire, develop, and maintain customer relationships more efficiently and effectively. From the business perspective, patients represent the major customers of the hospital who receive and feel the healthcare services directly and realistically. Although the critical factors for the adoption of information systems have been identified in previous studies, few have specifically explored CRMS adoption in hospitals despite the fact that it has dramatic impacts on the quality of healthcare services and customer satisfaction. To fill this gap, this study proposes an integrated model that incorporates both organizational and system related factors as primary determiners of CRMS adoption in hospitals. A series of surveys were conducted with three levels of health institutions in Taiwan: medical centers, regional hospitals, and community hospitals. The results indicated that hospital size, IS capabilities of staff, innovation of senior executives, knowledge management capabilities, and relative advantage have significant influence on the CRMS adoption. The research results also reveal constructive suggestions to researchers, hospitals, CRMS vendors, and the government to increase the likelihood of adopting CRMS.

Relationship bonding for a better knowledge transfer climate: An ERP implementation research

While prior studies on ERP implementation have largely focused on the importance of best practices, the purpose of this paper is to examine the impact of the knowledge transfer climate and relationship bonding. The model categorizes the factors that influence the result of knowledge transfer during ERP implementation into three types: those implemented by the firm, those implemented by the consultant, and those related to the impact of the knowledge transfer climate. The bonding factors from the two former aspects facilitate the building of a better knowledge transfer climate. A total of 174 respondents are surveyed with results subjected to multivariate analysis. The significance of bonding factors is verified, and the role that the knowledge transfer climate plays in the knowledge transfer process and the impact on the transfer process are developed. This paper provides a broader, richer model of knowledge transfer networks to promote insight into successful ERP implementation. In practice, the key to effective knowledge transfer is the establishment of a positive knowledge transfer climate. To achieve a successful ERP implementation, practitioners should focus on developing a positive relationship with ERP implementation partners.

Sharing information strategically in a supply chain: antecedents, content and impact

Information sharing has been an important research issue in supply chain management. Although it has been studied frequently, our understanding of sharing information strategically and appropriately remains limited. To fill the gap, this study aims to understand the content of information sharing strategy (ISS) in a supply chain, and specifically how ISS influences supply chain uncertainty and performance. A survey of the Taiwanese manufacturing industry was carried out in order to test a proposed model. Results indicated that ISS includes information sharing and coordination aspects, and that these aspects have a strong impact on reducing supply chain uncertainty and enhancing chain performance. While a supply chain partner must share high-quality information to assist its supply chain partners’ decision-making, it is also clear that a supply chain partner must rely on mutual adjustment and formalised inter-organisational processes to cope with demands. Future research directions and contributions to theory are provided.

Does the proactive personality mitigate the adverse effect of technostress on productivity in the mobile environment

Abstract Reliance on mobile phones as the major communication medium in our lives has become pervasive in recent years. This study extends existing technostress theory by looking at the effect of two stress sources (techno-overload and communication overload) and the accessibility on productivity of mobile phone users. Two dimensions of the proactive personality were part of the extension to examine how such a personality mitigates the effect on stress. The results show that techno-overload was more of an “enhancer” to one’s productivity, rather than what was found in some other studies. Communication overload lowered one’s level of productivity, but its effect was lessened by the presence of one form of the proactive personality – the ability to confront situations. Managerial implications relating to these findings are provided.

Enablers and processes for effective knowledge management

Purpose – The purpose of this paper is to attempt to assist firms in applying knowledge management (KM) through developing an integrated model which considers knowledge enablers, knowledge circulation processes (KCP), and job performance. Design/methodology/approach – This study utilizes a questionnaire technique to validate the proposed integrated model. Structural equation modeling also validated the model. Findings – All dimensions in the construct of organizational culture positively impact KCP. However, the formalized organizational structure appears to have a positive impact on KCP, while the autonomous organizational structure did not. This study also finds that KCP has a positive impact on both task outcomes and contextual job performance. Research limitations/implications – The integrated model, which served to examine the impact of KM enablers on KCP, from the standpoints of organizational culture and organizational structure, along with the impact of KCP on job performance, has improved underst...

Understanding players’ achievement values from MMORPGs: an exploratory study

Purpose – Achievement is considered to be an important value for students. The purpose of this paper is to explore what achievement values were derived from playing massively multiplayer online role-playing games (MMORPGs), especially for high-engaged MMORPGs players. Design/methodology/approach – The research employed two approaches to collect data: focus group and a web survey of online game players were conducted. Moreover, an addiction-engagement scale was used to ensure all participants were genuinely highly engaged MMORPGs players in data collection process. There are 12 highly engaged players were recruited as focus group members in Phase 1. The online survey yielded 315 responses, of which 267 were considered valid, and 177 of those were considered to be genuine highly engaged players in Phase 2. In the study, exploratory factor analysis was performed to reveal underlying structure of achievement values. Findings – The result focussing on popular MMORPGs reveal that highly engaged players derived ...

Sharing information in a high uncertainty environment: lessons from the divergent differentiation supply chain

Information sharing is one of the most important topics in supply chain management, but it is not an easy task due to the numerous challenges. This study aims to investigate how uncertainty can be reduced through the proper sharing of information, and it also endeavours to discover what factors play a key role in its success. The printed circuit board industry in Taiwan, which was chosen for this study, is a type of divergent differentiation supply chain and operates in a highly uncertain environment. The results show that trust between partners in the chain can increase information sharing while uncertainty is considered the main factor impeding it. Information sharing on such as ‘demand forecast information’ could improve the performance of order fulfilment process. Information sharing with vendor-managed inventory mechanisms could reduce supply chain uncertainty and bullwhip effects with the result that inter-organisational coordination could be strengthened.

Factors Influencing the Success of National Healthcare Services Information Systems: An Empirical Study in Taiwan

By extending the updated D&M IS success model, this study examines the multi-dimensional aspects to identify influential factors and construct a suitable model for explaining NHSS success in Taiwan. Through the empirical results from the perspective of 1215 public healthcare workers, this study has arrived at several findings. First, eight salient factors were found which influenced NHSS success from the dimensions of user characteristics, organizational context, and system characteristics. Second, the factors of user experience, user training, information quality, service quality, and user satisfaction have a strong positive effect on system use, whereas user attitude and facilitating conditions have a significant and negative effect. Further, user attitude, user training, top management support, system quality, information quality, and service quality are also significantly correlated to user satisfaction. The results of this study can assist governments in other countries in developing more effective NHSS and better e-Government practices.

Critical Success Factors of Mobile Commerce Adoption: A Study Based on the System Life Cycle and Diamond Model

This research aims to identify the critical successful factors of mobile commerce (m-commerce) adoption in each stage of the system life cycle and to further build a reference model for businesses’ consultation towards a successful m-commerce adoption. We initially identified 21 critical factors based on Gowin’s Vee conceptual learning framework and the grounded theory method. These factors are further arranged into a model developed from combining the four aspects in Leavitt’s diamond model and the six stages in Sathish et al’s system life cycle. A Delphi questionnaire and a case study are used to revise the model and verify the its applicability, respectively. The results of this study have found more factors from the top 10 critical success factors categorized as Technology and Task aspects. Furthermore, the top three important factors for m-commerce adoption are the support capabilities of the IT vendor, senior management support, and capabilities of the project team.

Aligning Websites With Enterprise Success: An Evaluative Approach

Substantial resources have been continuously invested in Website development since this technology was introduced. However, it is still unclear whether enterprise sites fully support their primary business activities. This paper proposes the use of organizational critical activities (OCAs) to help businesses align Web designs with business priorities and thus to achieve success. A case study is presented to demonstrate why identification of OCAs provides the opportunity to understand and monitor the effectiveness of Websites in supporting business activities. The importance-performance analysis (IPA) technique is used to analyze and understand the alignment of Websites with enterprise priorities. It is concluded that OCAs and IPA may assist enterprises in designing, implementing, and monitoring Websites in terms of supporting the activities that are crucial for business success.