Weiling Ke

Organizational culture and leadership in ERP implementation

This paper theorizes how leadership affects ERP implementation by fostering the desired organizational culture. We contend that ERP implementation success is positively related with organizational culture along the dimensions of learning and development, participative decision making, power sharing, support and collaboration, and tolerance for risk and conflicts. In addition, we identify the strategic and tactical actions that the top management can take to influence organizational culture and foster a culture conducive to ERP implementation. The theoretical contributions and managerial implications of this study are discussed.

The impact of IT capabilities on firm performance: The mediating roles of absorptive capacity and supply chain agility

Researchers and practitioners regard information technology (IT) as a competitive tool. However, current knowledge on IT capability mechanisms that affect firm performance remains unclear. Based on the dynamic capabilities perspective and the view of a hierarchy of capabilities, this article proposes a model to examine how IT capabilities (i.e., flexible IT infrastructure and IT assimilation) affect firm performance through absorptive capacity and supply chain agility in the supply chain context. Survey data show that absorptive capacity and supply chain agility fully mediate the influences of IT capabilities on firm performance. In addition to the direct effects, absorptive capacity also has indirect effects on firm performance by shaping supply chain agility. We conclude with implications and suggestions for future research.

Successful e-government in Singapore

How did Singapore manage to get most of its public services deliverable online?

How do mediated and non-mediated power affect electronic supply chain management system adoption? The mediating effects of trust and institutional pressures

Electronic Supply Chain Management systems (eSCMS), as instances of information technologies spanning organizational boundaries, have the potential to provide operational and strategic benefits. However, the high uncertainty of adoption consequences impedes firms from adopting eSCMS. Research on how to facilitate eSCMS adoption is of significance. This study investigates how institutional and socio-political factors in a dyadic trading partner relationship affect the dependent firms eSCMS adoption intention. In contrast to prior research, we examine the confluence of institutional pressures, the focal firms trust and the dominant firms power. In particular, we differentiate power of different sources, and examine the mediating effects of the focal firms trust and perceived institutional pressures on the relationship between different types of power exercised by the dominant firm and the focal firms eSCMS adoption. Data collected from executives in China largely support our research hypotheses. Theoretical contribution and managerial implications of this research are discussed.

Effects of supply chain integration and market orientation on firm performance: Evidence from China

Purpose – The present paper aims to investigate the impact of two different dimensions of supply chain integration on two aspects of firm performance in the emerging economy of China. In addition, the moderating effects of market orientation on the relationship between supply chain integration and firm performance are explored.Design/methodology/approach – Data were obtained from a survey administered to 246 firms in the manufacturing and services industry in China. Hierarchical regression analysis was used to test the hypotheses.Findings – Operational coordination is positively associated with operational performance and business performance. Information sharing affects only operational performance; it has no impact on business performance. Furthermore, the results provide empirical support for the moderating effects of market orientation on the association of supply chain integration and firm performance.Originality/value – The current paper contributes knowledge on the value‐realizing mechanism of supp...

Organizational Learning Process: Its Antecedents and Consequences in Enterprise System Implementation

This paper uses organizational learning as a lens to study how firms implement the enterprise system. The core research questions are: What are the critical organizational factors affecting organizational learning in ES implementation? How do these elements shape the learning process and thereby influence ES implementation outcomes? To address these questions, we conducted comparative case study with two organizations that have recently adopted ES and achieved significantly different results. Based on the empirical findings, we propose a framework that describes how organizational factors affect the four constructs of organizational learning in ES implementation context — knowledge acquisition, information distribution, information interpretation and organizational memory.

Comprehension and Assessment of Product Reviews: A Review-Product Congruity Proposition

This work anchors on the theories of cognitive fit and schema congruity to advance a review-product congruity proposition. The proposition states that the effects of product review content (either attribute or experience based) on the product review comprehension (reflected by perceived cognitive effort and review comprehension time) and assessment (manifested by perceived review helpfulness) of a consumer are contingent on the assessed product type (either search or experience product). The results of our first experiment support the proposition by revealing that the two matching conditions, (1) attribute-based reviews describing a search product and (2) experience-based reviews describing an experience product, could lead consumers to perceive higher review helpfulness and lower cognitive effort (subjective measure) to comprehend the reviews. However, the subjective evaluation of cognitive effort is not reinforced by the resulting review comprehension time (an objective assessment of comprehension effort), which suggests that consumers spend significantly more time processing reviews in the presence of the two matching conditions. A second experiment was conducted using the think-aloud method to gain further insights into the effects. We found that under the review-product matching conditions, consumers engage in deeper-level comprehension and expend more time in comprehension without realizing it, compared to consumers under the mismatching conditions. This research extends our current understanding of how review content and product reviews jointly influence the comprehension and assessment behavior of the consumer, and provides guidelines on the identification and the presentation of reviews to facilitate the judgment and decision making of potential consumers.

Influence of Power and Trust on the Intention to Adopt Electronic Supply Chain Management in China

Electronic supply chain management (eSCM) has become a popular Web-based seamless supply chain process. Given that Chinese firms are important parts of global supply chains, it is imperative to investigate factors that would affect eSCM adoption in China. In this study, we examine the impact of three power sources – non-mediated, coercive-mediated and reward-mediated power – on the three dimensions of trust – competence, goodwill and contractual – and their influence in turn on a firm’s eSCM adoption intention in China. We collected data through a survey of 131 manufacturing and service firms in China. Our results show that non-mediated power is positively associated with competence and goodwill trust but negatively related to contractual trust. Coercive-mediated power only negatively affects competence and goodwill trust. Reward-mediated power does not affect any type of trust significantly. The results also provide empirical support for the positive effects of competence and contractual trust on the intention to adopt eSCM. This paper contributes knowledge about the power–trust relationship in China from a supply chain perspective and presents a multi-dimensional explanation of the relationships between power, trust and intention to adopt eSCM.

Choice decision of e-learning system: Implications from construal level theory

Abstract This study investigates user acceptance of a new e-learning system when users can choose between the old and the new systems. Drawing upon construal level theory and technology acceptance model, this study proposes that users’ construal level of an e-learning system interacts with their perceptions of the system (i.e., PEoU and PU) and affects their adoption intention. Data collected from 131 participants in a laboratory experiment show that a higher construal level strengthened the effect of PEoU but mitigated the effect of PU on participants’ attitude toward using the system, thus affecting adoption intention. Theoretical contributions and implications are discussed.

Do we order product review information display? How?

We examine the review order effect on customer evaluations.Ordered reviews are more helpful than random ones.Ordered reviews are easier to comprehend than random ones.Product type moderates the effect of ordered reviews on review helpfulness. This article examines whether (if so, how) ordered (versus random) product review display would be more helpful and easier to comprehend. The results from a set of experiments show that product reviews ordered by their types (i.e., presenting an attribute/experience-based review before another type) are perceived to be more helpful and easier to comprehend. We further observed that displays of attribute-based product reviews followed by experience-based product reviews are perceived to be more helpful for a search product. Likewise, displays of experience-based product reviews followed by attribute-based product reviews are more helpful for an experience product.