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Wen-Hua Ju

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Publication

Featured researches published by Wen-Hua Ju.

Archive | 2003

Automated workflow method for assigning work items to resources

Didina Burok; Andrew D. Flockhart; James M. Landwehr; Colin L. Mallows; Sami Qutub; Rafal Sitkowski; Leta G. Herman; Peter J. Matteo; Larry J. Roybal; Robert C. Steiner; Wen-Hua Ju; Gail Levenelm

Archive | 2004

Estimating the location of inexpensive wireless terminals by using signal strength measurements

Wen-Hua Ju; Anjur Sundaresan Krishnakumar; P Krishnan; James M. Landwehr; Collin Mallows

Archive | 2008

System and Method for Displaying Call Flows and Call Statistics

Fei Chen; Lorraine Denby; Wen-Hua Ju; James M. Landwehr; Holger Vatter

Wiley Interdisciplinary Reviews: Computational Statistics | 2016

Statistical methods for complex event processing and real time decision making

Patrick Tendick; Lorraine Denby; Wen-Hua Ju

Archive | 2010

Interactive Flowgraph for Analyzing Caller Utterances

Fei Chen; Lorraine Denby; Wen-Hua Ju; James M. Landwehr; Patrick Tendick

Archive | 2016

Vorhersage von contact-center-interaktionen Prediction of contact-center interactions

Wen-Hua Ju; Patrick Tendick; Lorraine Denby

Archive | 2015

Management of contact center group metrics

Patrick Tendick; Lorraine Denby; Wen-Hua Ju

Archive | 2015

PREDICTIVE MODEL FOR ABANDONED CALLS

Shmuel Shaffer; Patrick Tendick; Sheldon Davis; Wen-Hua Ju

Archive | 2015

Prediction of contact-center interactions

Lorraine Denby; Wen-Hua Ju; Patrick Tendick

Archive | 2005

Bestimmung des Standortes von preiswerten drahtlosen Endgeräten durch Verwendung von Signalstärkemessungen

Wen-Hua Ju; Anjur Sundaresan Krishnakumar; P Krishnan; James M. Landwehr; Colin L. Mallows

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James M. Landwehr

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Lorraine Denby

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Patrick Tendick

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Colin L. Mallows

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P Krishnan

Rutgers University

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Fei Chen

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Andrew D. Flockhart

AT

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Holger Vatter

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Larry J. Roybal

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Peter J. Matteo

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