Wendy Abbott

An Instagram is worth a thousand words: An industry panel and audience Q&A

Purpose – The purpose of this paper is to describe the industry panel session hosted by Bond University Library at the Australian Library and Information Associations Information Online 2013 Conference. The panel was held to discuss the use and implications of professional Instagram profiles. The panel included a professional photographer, an internet marketing expert, a social media expert, a librarian and a social media‐savvy student. The inclusion of a range of perspectives from outside the library aimed to provide a holistic approach to the institutional use of Instagram and to provide inspiration. The panel took place on Wednesday 13 February 2013 in Brisbane, Queensland, Australia.Design/methodology/approach – The panel discussion covered three broad topic areas: the popularity of Instagram and listening to your audience. The risks, limitations and disadvantages of using Instagram. Engagement with followers and measuring the value of Instagram. Throughout the panel session live mobile polling was u...

Geo, audio, video, photo: How digital convergence in mobile devices facilitates participatory culture in libraries

Libraries are often hailed as the cultural and learning hub of their communities. To deepen community engagement and social inclusion, libraries are adopting new technologies to facilitate a participatory and learning culture. With market saturation of smartphones and tablets and their associated apps, new affordances for content creation, curation and sharing show great potential to enhance participatory culture. The typical smartphone or tablet now incorporates digital technologies such as geo-location, audio, video, photo and web technologies. Bringing these technologies into a single device has enabled the development of apps such as Instagram, HistoryPin and SoundCloud. It has also changed the way users engage with established social networks and photo-sharing sites. Users can now create and share content on an unprecedented scale from any accessible Wi-fi or mobile phone network. Libraries are embracing these technology-rich apps to interact with their customers in many different ways. Examples in this article examine how libraries are taking up opportunities enabled by the convergence of technologies into mobile devices in the participatory culture context – tapping into new communities, engaging with their stakeholders in meaningful ways, enhancing their social impact and transforming their essential roles in todays knowledge society.

Persuasive Evidence: Improving Customer Service through Evidence Based Librarianship

Objective - To demonstrate how evidence based practice has contributed to informing decisions and resolving issues of concern in service delivery at Bond University Library. Methods - The paper critically analyses three evidence based research projects conducted at Bond University Library. Each project combined a range of research methods including surveys, literature reviews and the analysis of internal performance data to find solutions to problems in Library service delivery. The first research project investigated library opening hours and the feasibility of twenty-four hour opening. Another project researched questions about the management of a collection of feature films on DVD and video. The third project investigated issues surrounding the teaching of EndNote to undergraduate students. Results - Despite some deficiencies in the methodologies used, each evidence based research project had positive outcomes. One of the highlights and an essential feature of the process at Bond University Library was the involvement of stakeholders. The ability to build consensus and agree action plans with stakeholders was an important outcome of that process. Conclusion - Drawing on the experience of these research projects, the paper illustrates the benefits of evidence based information practice to stimulate innovation and improve library services. Librarians, like most professionals, need to continue to develop the skills and a culture to effectively carry out evidence based practice.

Library Support for Indigenous University Students: Moving from the Periphery to the Mainstream

Abstract Objective – This research project explored the models of Indigenous support programs in Australian academic libraries, and how they align with the needs of the students they support. The research objective was to gather feedback from Indigenous students and obtain evidence of good practice models from Australian academic libraries to inform the development and enhancement of Indigenous support programs. The research presents the viewpoints of both Indigenous students and librarians. Methods – The research methods comprised an online survey using SurveyMonkey and a focus group. The survey was conducted nationally in Australia to gather evidence on the different models of Indigenous support provided by academic libraries. The survey explored the nature of support services such as specialized study spaces and resources, information literacy education, and liaison services for Indigenous students. The survey also asked respondents to comment on the challenges they encountered and improvements they would recommend in providing Indigenous student support. To provide a student perspective, a small cohort of Indigenous students at a small university in South East Queensland was interviewed in a focus group about their library experiences. The focus group explored Indigenous students’ perceptions of the library, their frequency of use and where they go for help with their studies. Results – The survey found that 84% of academic libraries provide some specific support for Indigenous students with 89% of those support services being conducted in a place other than the library. Across the sector, Australian academic libraries have a strong commitment to the success of Indigenous students and considerable engagement with Indigenous issues. The focus group found that Indigenous students’ needs and concerns about using the library were not differentiated by their cultural background. Rather their concerns were similar to issues being raised in the broader student population. Conclusion – The survey results indicated that the main areas in which support for Indigenous students might be improved are greater inter-departmental communication and collaboration within the university, increased training of library staff in Indigenous cultural sensitivity, and the employment of Indigenous library staff members. The focus group was valuable in opening the communication channels between Indigenous students and library staff and highlighted the importance of engaging with students using both formal and informal channels.