Wendy Olphert

Representing socio-technical systems options in the development of new forms of work organization

Abstract It is widely accepted that effective implementation of new technology into work organizations needs an integrative approach in which developments in both technical and social systems are considered. Furthermore, success depends upon the effective participation of significant stakeholders in this process. This article reviews the methods available for this purpose and concludes that a particular weakness is the methods that can be used to generate and review socio-technical system opportunities early in the development process. Whilst methods exist to support stakeholder participation at this stage, they need to represent future socio-technical opportunities if they are to make an effective contribution. This article presents the ORDIT (Organizational Requirements Definition for Information Technology Systems) methodology, which uses responsibility modelling as a basis for constructing socio-technical systems opportunities. The application of telemedicine in health care is presented as a case stud...

Early Evaluation of the Organisational Implications of CSCW Systems

Computer systems which support cooperative work will undoubtedly change the way people interact with one another in a working setting. In stimulating these changes, the CSCW system will be a force for organisational change. Over the past twenty years there has been a tradition of impact research, in which investigators have studied the impact computer-based information systems implemented within organisations have had upon those organisations. The results have been many and varied. Some studies show that computer systems lead to the centralisation of power (Whisler 1970), while others show decentralisation of power (Blau and Schoenherr 1971). At the level of the individual job there are studies which show the empowerment of the individual (Long 1987) and the opposite: the creation of the “white collar assembly line” (Downing 1980). Buchanan and Boddy (1983) demonstrated both job enrichment and deskilling from two different computer systems in the same organisation. There is widespread agreement that there can be substantial change, but very little agreement on the form that it takes. We have argued elsewhere (Eason 1988) that the reason for these diverse results is that computer systems are not deterministic, and that they can be used to achieve many different organisational effects. There is an opportunity in the design and development process to plan the organisational outcomes and to achieve the impact that is desired by the members of the organisation.

Socio-organizational issues

Whilst virtual organizations are enabled via existing and emerging technologies, they remain principally human constructs. The authors argue that the success of the VO throughout its lifecycle, from creation to dissolution, relies on its capability to create and sustain value. In this context, the human capital of the VO, and more generally, its ‘intangible assets’ play a determinant role. Thus the socio-organizational ‘equation’ consists of a combination of technology, culture, and organization, in which issues including trust, confidentiality, knowledge sharing, etc., must be blended successfully toward the shared VO purpose. This chapter explores the social and organizational aspects of virtual organizations and highlights important issues that need addressing in order to negotiate the necessary transition from a traditional to a knowledge driven organization that can engage effectively in knowledge driven alliances characterized by virtual business modes.

Assistive Technologies: Ethical Practice, Ethical Research, and Quality of Life

Much has been written about the benefits, for example, greater independence, autonomy, and dignity, which can derive from the use of assistive technologies with older people (Loader, Hardey, & Keeble, 2009; McCreadie & Tinker, 2005; Poser & Moser, 2009). These benefits have been well researched, clearly expressed in the literature, and remain uncontested here. Apart from benefits to individuals and carers, assistive technologies can release funds for other applications, and where this is in care settings funded through public expenditure, the cost savings that might arise from their application may afford the opportunity for more effective targeting of taxpayer’s resources. As the Audit Commission (guardian of public expenditure in the UK) noted, the use of technology represents the unusual possibility of providing cost savings at the same time as better service provision (Audit Commission, 2004). The merits then are evident. But there is a need also to be alert to the ethical questions that arise as a concomitant to the use of new technologies and to address what Mort, Roberts, and Milligan (2009) have argued is an “ethical and democratic deficit in this field which has arisen due to a proliferation in research and development of advanced care technologies that has not been accompanied by sufficient consideration of their social context” (p. 85). This chapter will raise these ethical issues, alight on the potential deficits, and highlight some of the policy and practical issues that might warrant further inquiry. It does so by addressing three key areas. First, it considers ethical approaches commonly in use and their limitations for application in the field of assistive technologies. Second, it explores the ethical issues that arise around the design and execution of research with users of assistive technologies. Third, it raises the question of whether or not assistive technologies contribute to a better quality of life (QoL) for recipients, not least because QoL is explicitly included as an intended policy outcome of the deployment of such technologies (Scottish Government, 2009; Telecare Services, 2010). The chapter draws its examples primarily from the experience of the UK (and its devolved polities), where the policy objectives of governments for extending the use of assistive technologies are particularly ambitious. We are mindful of the methodological pitfalls of cross-national applicability, but the discussion should have broader resonance, as ethical approaches and practices come to terms with a technologically fast-changing world. Our use of the term assistive technologies embraces the definition of any item, piece of equipment, product, or system, whether acquired commercially off the shelf, modified, or customized, that is used to increase, maintain, or improve the functional capabilities of individuals with disabilities (Technology-Related Assistance for Individuals with Disabilities Act, 1988 P.L.100/407); more practicably, as Cowan and Turner Smith (cited in McCreadie & Tinker, 2005) note, it refers to any device or system that allows an individual to perform a task that they would otherwise be unable to do or increases the ease and safety with which the task can be performed. We note in particular that some of the more interesting ethical challenges have arrived with the advent of telecare sensor-based technologies, which open up important issues around privacy, autonomy, and the potential for replacement of human care through remote monitoring.

Evaluation of the National Electronic Site Licence Initiative (NESLI)

NESLI provides a national negotiation and delivery service for electronic journals to UK Higher Education Institutions. This midpoint evaluation found widespread acceptance of the value of a national negotiation service. However, many stakeholders consider that progress has been slow, the process is complex and offers do not always provide value for money. Findings are presented for each stage of the NESLI process from negotiation to journal delivery. The views of stakeholders about the future of the service are also discussed.

Keeping silver surfers on the crest of a wave – older people's ICT learning and support needs

Purpose – There is recognition that digital ICTs have the potential to support older people to live independently, to “age well”, to promote social inclusion and to facilitate access to commercial and government services. Research conducted by the Sus‐IT project under the “New Dynamics of Ageing” Programme has focused on how to help older ICT users to remain digitally engaged given the barriers that they can face and which can quickly erode their confidence or capability. Access to appropriate learning and support resources is a key issue for sustaining older ICT users. The aim of this paper is to investigate older peoples ICT learning and support needs.Design/methodology/approach – Older people themselves have been central to the research; more than 1,000 older people have participated in this research through open workshops, established formal and informal panels and groups across the UK, and through contacts with a number of organisations working with older people. Key research users (e.g. organisatio...

Contents, Vol. 59, 2013

Clinical Section M. Burtscher, Innsbruck G. Del Giudice, Siena V.C. Emery, Guildford J.D. Erusalimsky, Cardiff L. Fontana, St. Louis, Mo. J.J. Goronzy, Stanford, Calif. U. Granacher, Potsdam S. Gravenstein, Cleveland, Ohio F. Kronenberg, Innsbruck T.F. Lue, San Francisco, Calif. A.B. Maier, Amsterdam J. Olshansky, Chicago, Ill. T.M. Stulnig, Vienna J. Tao, Guangzhou D.C. Willcox, Ginowan D. Ziegler, Düsseldorf Behavioural Science Section K.J. Anstey, Acton, A.C.T. L. Clare, Bangor X.-Q. Dong, Chicago, Ill. J.D. Henry, St. Lucia, Qld. T. Hess, Raleigh, N.C. S.M. Hofer, Victoria, B.C. C.A. Hoppmann, Vancouver, B.C. D.C. Park, Dallas, Tex. R. Schwendimann, Basel