Wichian Chutimaskul

Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand

This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of egovernment Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.

The framework for sustainable eDemocracy development

Purpose – The aim of this paper is to create the framework for sustainable eDemocracy development which is used as a guideline for building tools for supporting democracy system. To consolidate this framework, the quality model of eDemocracy system is constructed in order to support the efficient and effective eDemocracy.Design/methodology/approach – This work begins with collecting and analyzing the existing approaches of eDemocracy development, especially the governance development standard called COBIT 4.1. Next, the principles of democracy based on United Nations Information Services and the Bureau of International Information Programs: IIP of the US Department of States are studied. To support such principle, the intrinsic eDemocracy applications are explored. In addition, the quality model of an eDemocracy system is built by integrating the concepts of technology acceptance model (TAM) and the eGovernment web quality assessment model (eGovernment WebQAM).Findings – The 4 + 1 main constructs of eDem...

A Framework for Developing Local E-government

The paper proposes a framework for developing local e-government. The framework is based on software engineering discipline and its real practice. The framework suggests four perspectives that need to be considered: stakeholders, business drivers, technology drivers, and methodology. It provides a guideline of what to consider in order to set up local e-government in an appropriate direction. It is then applied in Thai local e-government context which has a particular characteristic of cluster structure. Finally, the paper also mentions some benefits of knowledge management for Thai local e-government.

The Framework of e-Democracy Development

This paper addresses the framework of e-Democracy, which is presented in the generic sustainable e-Democracy form, such as management and stakeholder, business driver, technology driver and development methodology. The related contents of creating e-Democracy applications are also discussed. Furthermore, this paper presents the model of Thai e-Democracy. The survey of Thai citizens’ opinion about government services through electronic media by the National Statistical Office is illustrated. Some examples of e-Democracy in Thailand are also discussed. To promote the efficiency of Thai e-Democracy, the broadcast of cabinet meeting via television is commenced.

E-government information quality: a case study of thailand

E-government information quality model is proposed. The model suggests that there are five groups of information quality dimensions that should be considered when assessing the quality of information provided by egovernment for citizens. These five groups of information quality dimensions are: Availability, Objectivity, Utility, Integrity, and Confidentiality. Nineteen Thai ministry websites were surveyed based on the proposed e-government information quality model. It was found that the availability and confidentiality of information seem to get lower attention from Thai ministries, this might make citizens feel less confident in e-government.

Regional Developments in Global Connection

E-government can be regared as a construction site. Thus the overall success is strongly determined by the tangible progress that takes place in regional development projects. The workshop “regional developments in global connection” documents such actual advancements and considers them in the framework of global trends in e-government.

Requirements for a Knowledge Transfer Framework in the Field of Software Development Process Management for Executive Information Systems in the Telecommunications Industry

This paper presents the interview findings of the current situation in software development process management for Executive Information Systems (EIS) in the Thai telecommunications industry and identifies requisite requirements for a successful Knowledge Transfer (KT) framework that consists of two proposed components, which are frameworks themselves: the proposed Software Development Life Cycle (SDLC) maintenance framework and the proposed KT framework. The resulting frameworks are aimed at providing an improved way of software development process management to better achieve the high performance goals of successful software development.

e-Government Requirement Elicitation

The quality and productivity of e-Government is measured by its successful usage for country development. The e-Government requirement is one of the most important features, which must be elicited from related stakeholders. The e-Government crisis normally comes from the shortage or unqualified IT Man, Machine, Money, Methodology, and Management (5M framework). The e-Government requirement elicitation requires a good management of 5M. This paper introduces the requirement process that is a super set of requirement elicitation and modeling. The e-Government architecture, which is classified into three layers, is discussed.

A Knowledge Transfer Framework for Supporting the Transition to Agile Development of Web Application in the Thai Telecommunications Industry

Agile software development methods are often applied in volatile software development environments typically perceived as being difficult to tackle by traditional methods. Yet, only a minority of organizations is able to transfer to agile development effectively. This paper proposes a knowledge transfer framework supporting the transition to agile development with guidance on how to put knowledge transfer into action. In this framework, a knowledge transfer process consists of six components (i.e., problems, antecedents, knowledge, mechanisms, knowledge application, and outcomes) and flows through four distinct stages (i.e., Initiation, Implementation, Ramp-up, and Integration). In each stage, components interact with each other multi-directionally and play an important role depending on the stages functionality. A set of knowledge transfer activities in each stage is also specified which aligns with agile ways, especially Scrum. The description of the application of the developed framework and lessons learned conclude the paper.

The framework for monitoring the development process and inspection of government information system and technology: a case study in thailand

This research addresses the problems, causes, and solutions of the government information system and technology (IST) development, and the framework for measuring the development process and inspection of government IST. The best practice of IST development is discussed in order to maximize cost and return value from investment and to meet each government agencys purpose and benefits. Such a framework has been developed based on COBIT 4.1, ISO/IEC 9126, SERVQUAL and PMBOK, which contains 5+1 main components. They are stakeholder, corporation plan and management, development methodology, information technology, business environment, and the quality of information system and technology. Each component must be measured, monitored, and evaluated to support sustainable government IST development. The quality of IST is therefore important, and is divided into three categories: information quality, software quality, and service quality. Furthermore, this work develops the prototype for implementing this framework by dividing it into three phases: 1) pre-development for competency checking, 2) mid-development for IST process management and project management, and 3) post-development for the acceptance of government IST to assure its quality.