Wilfred J. Zerbe

OVERVIEW: The Effect of Affect in Organizational Settings

Nine of the chapters in this volume were sourced from the Fourth International Conference on Emotions and Organizational Life, held at Birkbeck College, London, in June 2004, and attended by 77 delegates. A record 46 papers were submitted to the conference, of which 27 were selected for presentation, in addition to one symposium. The nine papers chosen for this book were selected on the basis of their quality, interest, and appropriateness for the theme of this volume, “The effect of affect in organizational settings.” (A further set of papers has been selected to appear in Volume 2 of this book series.) We acknowledge in particular the assistance of the conference paper reviewers (see Appendix), who returned high-quality reviews in a very short time.

Overview: emotions, ethics, and decision-making

The chapters in this volume are drawn from the best contributions to the 2006 International Conference on Emotion and Organizational Life held in Atlanta, in conjunction with the Academy of Managements Annual Meetings. (This bi-annual conference has come to be known as the Emonet conference, after the listserv of members). The selected conference papers were then complemented by additional invited chapters. This volume contains six chapters selected from conference contributions for their quality, interest, and appropriateness to the theme of this volume, as well as eight invited chapters. We acknowledge in particular the assistance of the conference paper reviewers (see Appendix). In the year of publication of this volume the 2008 Emonet conference will be held in France, and will be followed by Volumes 5 and 6 of Research on Emotion in Organizations. Readers interested in learning more about the conferences or the Emonet list should check the Emonet website http://www.uq.edu.au/emonet/.

Overview: Individual and Organizational Perspectives on Emotion Management and Display

About The Editors. List Of Contributors. Overview: Individual And Organizational Perspectives On Emotion Management And Display. (Wilfred J. Zerbe, Neal M. Ashkanasy, And Charmine E. J. Hartel). Emotional Intelligence And Wise Emotion Regulation In The Workplace. (Stephane Cote, Christopher T. H. Miners, Sue Moon). The Impact Of Emergent Leader Emotionally Competent Behavior On Team Trust, Communication, Engagement, And Effectiveness. (Vanessa Urch Druskat, Anthony T. Pescosolido). Leadership And The Driving Force Of Shame: A Social Constructionist Analysis Of Narrative. (Erika Sauer, Arja Ropo). Beneath The Masks: A Critical Incident Focus On The Emotions Experienced In The Worker / Supervisor Relationship. (Fleur Piper, Nanette Monin). Care In Organizations: A Conceptual Lens To Study Emotions And Capability. (Dorthe Eide). Emotional Affects - Developing Understanding Of Healthcare Organization. (Annabelle Mark). Cultural Differences In Emotional Labor In Flight Attendants. (Celeste M. Brotheridge, Ian Taylor). Emotion Work Across Cultures: A Comparison Between The United States And Germany. (Andrea Fischbach, Katrin Meyer-Gomes, Dieter Zapf, Johannes Rank). A Conceptual Model Of The Effects Of Emotional Labor Strategies On Customer Outcomes. (Markus Groth, Thorsten Hennig-Thurau, Gianfranco Walsh). Customer Emotions In Service Failure And Recovery Encounters. (Janet R. Mccoll-Kennedy, Amy K. Smith). Attribution And Negative Emotion Displays By Service Providers In Problematic Service Interactions. (Kay Yoon, Lorna M. Doucet). How To Feel Rationally: Linking Rational Emotive Behavior Therapy With Components Of Emotional Intelligence. (Matthias Sporrle, Isabell M. Welpe). About The Authors

New Ways of Studying Emotions in Organizations

The rapidly growing recognition of the importance of emotions in understanding all aspects of organizational life is facilitating the development of focused areas of scholarship. This volume addresses new ways of looking at emotions within organizational frameworks.

Overview: Functionality, intentionality and morality

As in the previous volumes of Research on Emotions in Organizations, the chapters in this book are drawn largely from the best contributions to the bi-annual International Conference on Emotions and Organizational Life. The editors of this series are the co-founders and co-organizers of this event which has come to be known as the “Emonet” conference. Eight of the chapters in this volume were selected from those papers accepted, using a double-blind peer-review process, for inclusion in the fifth Emonet conference held in Atlanta in August 2006. The conference attracted 51 submissions from which a total of 39 paper, symposium, and poster presentations were selected for inclusion on the program. Conference program submission included as chapters in this volume were selected based on their quality and interest, as well as the contribution that they make to the theme of this volume: functionality, intentionality and morality of emotions. The volume is completed by four additional invited chapters. As in the previous volumes of Research on Emotions in Organizations, the chapters in this book are drawn largely from the best contributions to the bi-annual International Conference on Emotions and Organizational Life. The editors of this series are the co-founders and co-organizers of this event which has come to be known as the “Emonet” conference. Eight of the chapters in this volume were selected from those papers accepted, using a double-blind peer-review process, for inclusion in the fifth Emonet conference held in Atlanta in August 2006. The conference attracted 51 submissions from which a total of 39 paper, symposium, and poster presentations were selected for inclusion on the program. Conference program submission included as chapters in this volume were selected based on their quality and interest, as well as the contribution that they make to the theme of this volume: functionality, intentionality and morality of emotions. The volume is completed by four additional invited chapters.