William H. Samenfink

Most frequent contributors to the hospitality literature.

Academic research in the hospitality field has great importance for tenure and promotion. Consequently, academic research has greatly increased in the last 16 years with the increase in hospitality programs. The majority of the research is published in the following four journals: The Cornell Hotel and Restaurant Administration Quarterly, the International Journal of Hospitality Management, the Hospitality Research Journal and the Florida International University Hospitality Review. Only refereed articles and notes were used in the tabulations. Industry members, journal staffs, and editors were not included. The study ranked the academic contributors in each journal in order of total appearances and adjusted appearances. Adjusted appearances were used to distinguish between single-authored and multiauthored articles. A high correlation was found between the rankings of adjusted and nonadjusted appearances of top-ranked authors. The top 15 universities in terms of adjusted appearances were also calculated.

A quantitative analysis of certain interpersonal skills required in the service encounter.

Employees play an integral part in how consumers rate service quality. As such, it is very important to be able to quantify the interpersonal skills required by employees in service positions. One instrument-the self-monitoring scale-has the potential to identify certain interpersonal skills ofan employee. Using two separate surveys to test this self-monitoring scale in the hospitality industry, this study examined the self- monitoring and job performance tendencies of hospitality employees to help identify and compare service attentiveness and suggestive selling skills between the high and low self-monitor. Differences were found between the high and low self-monitor in how each approached the service encounter. As the trend toward employee empow erment gains momentum in the 1990s, researchers, as well as industry, need to continue identifying and developing better measures of the service providers interpersonal skills.

The Reality Approach to Educating Hospitality Managers: An Australian Model

Hospitality education has always put a large emphasis on practical experience to supplement the classroom-learning environment. The practical experience has taken on many forms from internships to laboratory experiences for the students. This paper focuses on one Australian example where a school has set up a joint collaboration with a local hotel to allow the students actual experience in the housekeeping department. In addition the paper lays out guidelines to develop an effective collaboration between schools and industry.

Marketing the hospitality program to community college transfer students.

The articulation process of community college students into a four-year hospitality program was examined to determine why the students chose a particular institution. In addition, the types and origins of problems in the articulation process were analyzed. A profile of the transfer student was developed. Finally, marketing recommendations were made for the four-year hospitality program to increase enrollment with community college students.

Leadership in Hospitality Education: Why Are There So Few Women?

There are few women in the higher levels of hospitality educational administration. This raises larger questions of whether women are attaining the highest levels of pay and prestige in the field. Results of a survey of those in the field show that male and female hospitality educators are paid significantly different salaries, but that the traditional areas of faculty performance (teaching, research, and service) are not performed at significantly different levels. Results indicate that possible discriminatory patterns against women in leadership positions exist or that additional factors not included in this study are responsible.