Xinping Shi

Consumer perceptions of internet‐based e‐retailing: an empirical research in Hong Kong

Purpose – This paper aims to explore consumer perceptions of Internet‐based e‐retailing in a highly concentrated retail market environment.Design/methodology/approach – The present research incorporates market and social factors to examine consumer attitude and behavioral intention to use internet‐based e‐retailing based on the survey data collected from individuals in Hong Kong.Findings – The empirical results suggest that perceived usefulness and perceived ease of use have positive impact on consumer attitude towards e‐retail business. The easily accessible local retail market and the concern about risk in the virtual environment significantly affect consumer attitude and behavioral intention to use e‐retailing. However, consumers may consider using e‐retailing if they are influenced by particular social groups.Research limitations/implications – Future research can be carried out along similar contextual dimensions to explore consumer behavior and critical success factors of e‐retail business in differ...

Developing and validating an international business negotiator’s profile

Reports on the development and the validation of a measurement scale of International Business Negotiators (IBNs), derived from the literature and confirmed byself‐perceptions of Chinese business negotiators. Following a qualitative approach, the authors analyzed literature based on prior works in international business negotiations, cross‐cultural management, international business executives, and Sino‐Western business negotiations, to derive themes and items for developing an IBNs measurement scale. The key‐informant method was used to survey Chinese business negotiators (N1=92, N2 =478) for operationalizing the IBNs scale. Exploratory and confirmatory factor analyses, as well as structural equation modeling analysis, were carried out to examine and to validate factor structures, internal consistency, unidimensionality and the construct validity of the IBNs. The results justify a ten‐factor IBNs scale with significant psychometric properties.

The potential impacts of national feelings on international business negotiations: a study in the China context

Business negotiations in China require patience, tenacity and an in-depth knowledge of Chinese culture and customs. This paper adds to our knowledge of the Chinese psyche by exploring the concept of national feelings and illustrating how they might affect negotiation processes and business relationships. The data are drawn from a large survey of Chinese negotiators (N=477) in Beijing, Shanghai and Guangzhou. The results suggest that national feelings need to be taken into account, by both Western and Chinese negotiators, or business negotiations can be severely compromised.

Inter-firm dependence, inter-firm trust, and operational performance

Advance the understanding of e-business integration in the supply chain context.Examine the effect of relational governance on e-business integration.Reveal the mediating effect of e-business integration on operational performance.Make contributions to research and practice in e-business and supply chain management. The objective of this paper is to examine the relationships of relational governance, e-business integration, and operational performance in a supply chain context. We operationalize relational governance with inter-firm dependence and inter-firm trust to build a structural model. The empirical analysis of our survey data collected from manufacturing firms reveals that e-business integration significantly mediates the effects of inter-firm dependence and inter-firm trust on operational performance. The present work justifies the mediating mechanism of e-business integration and advances the understanding of the impact of relational governance on operational performance. The findings contribute to research and practice in e-business and supply chain management.

Online consumer review and group-buying participation

Examine online consumer review and consumer participation in online group-buying.Articulate the relationships between consumers beliefs and group-buying participation.Unveil the mediating effects of consumer beliefs on online group-buying continuance.Provide managerial insights for the application of social media in electronic commerce. This paper aims to examining the extent to which online consumer review (OCR) influences consumer beliefs and participation in online group-buying. We design a conceptual model and propose several hypotheses to articulate the relevant causal relationships in line with the social exchange theory and the theory of institution-based trust. The empirical results unveil that OCR significantly influences consumer perceptions in terms of perceived effectiveness, perceived structure assurance, and familiarity with intermediary, while consumer satisfaction and trust in intermediary significantly mediate the relationships between consumer perceptions and continuance use of online group-buying. The present study advances the theoretical understanding of the impact of consumer review and the mediating effects of consumer beliefs in the context of online group-buying. The findings make contributions to research and practice with managerial implications for the application of social media in electronic commerce and mobile commerce.

Consumer Perceptions of the Smartcard in Retailing: An Empirical Study

ABSTRACT This article empirically explores consumer perceptions of the smartcard as e-cash for purchasing goods and services at retail outlets in Hong Kong. We design a multiattribute model to test the hypotheses using the survey data collected from individual consumers. The results show that perceived ease of use, convenience, automatic add-value service, compact design, security, reliability, and merchant support have significant effects on perceived usefulness of the smartcard for micro e-payment. The findings contribute to the literature of consumer behavior with regard to the applications of information technology in retailing, and have implications for implementing emerging technology to enhance retail services in different contexts.

E-commercializing business operations

Want to incorporate the Internet into your business strategy? Be sure you have a sound business plan, a product that people (with enough money) want to buy, and management, employees, and contractors able to implement and use the technology.

Consumer loyalty toward smartphone brands: The determining roles of deliberate inertia and cognitive lock-in

Abstract Research in commitment–trust perspective overlooks the effect of status quo bias on consumer brand loyalty. This study aims to integrate the bias including consumers’ deliberate inertia and cognitive lock-in with consumers’ trust and commitment in the perspective. We empirically analyze a research model and hypothetical relationships using structural equation modeling with survey data from smartphone consumers. The results show that the inertia meaningfully and positively enhances consumers’ brand loyalty, and the lock-in significantly predicts consumers’ deliberate inertia and commitment. The findings significantly advance extant knowledge with the positive effects of deliberate inertia and cognitive lock-in on consumers’ brand loyalty.