Xuequn Wang

Unpacking Green IS: A Review of the Existing Literature and Directions for the Future

Green IS is one of the latest manifestations in the realm of sustainable business practices. The decisions surrounding Green IS implementation strategies, policies, and tools provide compelling challenges for organizations. As practitioners have been highly interested in this topic for a while (known as Green IT), there has also been a recent growing interest in Green IS within the IS academic community. In this chapter, we conduct a systematic and comprehensive review of both the practitioner and academic literatures surrounding Green IS. Specifically, our review includes articles published in the IS academic Senior Scholar’s Basket of Journals, hybrid journals such as Communications of the ACM, IEEE Software, and MIS Quarterly Executive, and practitioner outlets such as CIO magazine and PC World. Through this review, we identify the main streams of Green IS-related studies that have been undertaken within both practice and academia, and offer a holistic picture of the current state of research/interest in Green IS. We then identify the overlaps and differences between the two sides (that is, academia and practice) in an attempt to unearth noticeable similarities/gaps between both perspectives. Finally, we not only identify the trends in Green IS research, but also provide academic scholars interested in Green IS more focused directions on the specific research questions to address with respect to Green IS.

It Consumerization: Byod-Program Acceptance and its Impact on Employer Attractiveness

Many firms are considering ‘bring-your-own-device’ (BYOD) programs, under which their employees are allowed to bring their own devices to work and use them for both private and business purposes. This study examines what factors determine an employees intention to participate in a corporate BYOD program and how such programs affect employer attractiveness. We approach our study of acceptance of corporate BYOD programs from the perspective of technology acceptance research. For this purpose, we propose a modified and extended UTAUT model. The model was tested by surveying students in their final term (n = 444). We show that performance expectancies have the strongest positive effect on intention, while perceived threats negatively impact intention. Finally, behavioural intention was positively associated with employer attractiveness, which leads to clear indications for companies considering establishing corporate BYOD programs. BYOD seems to play an increasingly important role in attracting and retaining future talent.

Encouraging knowledge contribution in IT support: social context and the differential effects of motivation type

Purpose – This paper aims to investigate how to promote two types of knowledge contribution tasks. The authors focus on the role of supervisor and coworker support on motivation, and their effects on two different contribution tasks. Motivating employees to contribute knowledge is quite challenging. While previous studies have tried to understand how to promote knowledge contribution, few have differentiated between knowledge contribution tasks. Design/methodology/approach – Information technology support was chosen as the context of this study, and data were collected from system administrators within a Fortune 500 company via a web-based survey. Findings – Results show the differential effects of two forms of motivation on different contribution tasks, and supervisor support is positively associated with intrinsic motivation. Specifically, while intrinsic motivation is positively associated with challenging knowledge contribution, external motivation is positively related to mundane knowledge contributi...

How Do People Participate in Social Network Sites After Crises? A Self-Determination Perspective

People increasingly rely on social network sites (SNSs) to find out timely information about crises. Thus, emergency managers are interested in how people participate and how to promote their participation in SNSs after crises. Based on self-determination theory, this study develops a theoretical model to examine the mechanisms through which different types of motivation contribute to various participating behaviors in SNSs after crises. Survey data were collected after the Ya’an earthquake, which occurred in China on April 20, 2013. Our results show that while autonomous motivation is positively related to posting new content about the earthquake, controlled motivation is positively related to commenting on others’ content about the earthquake. Furthermore, perceived autonomy and perceived relatedness are positively related to autonomous motivation. We suggest that emergency managers may want to promote different types of motivations, depending on the specific participating behavior preferred after crises.

Social commerce research: Definition, research themes and the trends

Abstract Social commerce, an emerging phenomenon rooted in social media and Web 2.0 technologies, has attracted the attention of many researchers. The number of publications on social commerce has grown exponentially in the past 10 years. Now, social commerce has become a significant emerging research area. In this paper, we first define the boundary of social commerce research and then attempt to review the extant literature in this area comprehensively and systematically. Based on the definition, this study surveyed 1369 peer-reviewed academic publications in the social media, Web 2.0, and other related areas. Following the survey, 418 of the publications were identified as social commerce research. Then, latent semantic analysis (LSA), a text mining approach, was applied to summarize the current state of social commerce research. LSA results show that there are three major research themes in the current social commerce research: organization, advertisement, and word-of-mouth. Each theme discusses topics such as innovation, user-generated content, and reputation, among others. In addition, we identify some interesting trends. The first main trend is that innovation, corporate reputation, and user-generated content remain the major research topics, although they are experiencing a slight decline. The second main trend is that online reviews, trust, and e-word-of-mouth are attracting more attention from researchers.

An investigation of the impact of media capabilities and extraversion on social presence and user satisfaction

A significant body of research examines media use and user satisfaction, and these studies are mostly focused on the choice of a specific media. The purpose of the present study is to investigate the effects of media capabilities and individual characteristics on social presence, and the subsequent impact on user satisfaction. Drawing on Media Synchronicity Theory, we propose a research model that identifies five physical media capabilities as the determinants of social presence (i.e. the degree to which individuals feel connected to others in online communities), and we then assess the effect of social presence on user satisfaction. Our results suggest that (1) certain media capabilities and (2) extraversion have a positive impact on whether individuals feel connected to others in online communities (i.e. computer-mediated communications). In addition, our moderation analysis shows that extraversion affects social presence differently across communication tasks, suggesting that social presence is a result of the dynamic interaction between media capabilities, the individual, and the task. These results should be of interest to organisations that rely upon virtual meetings to accomplish tasks, as well as to media developers who seek media capabilities that promote a feeling of connected communication between individuals in virtual space.

Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors

Apply text mining and regression to analyze customer textual reviews.Identifies key attributes leading to customer satisfaction and dissatisfaction.Hotel star level significantly influences satisfaction and dissatisfaction. With the rapid development of information technology, customers not only shop onlinethey also post reviews on social media. This user-generated content (UGC) can be useful to understand customers shopping experiences and influence future customers purchase intentions. Therefore, business intelligence and analytics are increasingly being advocated as a way to analyze customers UGC in social media and support firms marketing activities. However, because of its open structure, UGC such as customer reviews can be difficult to analyze, and firms find it challenging to harness UGC. To fill this gap, this study aims to examine customer satisfaction and dissatisfaction toward attributes of hotel products and services based on online customer textual reviews. Using a text mining approach, latent semantic analysis (LSA), we identify the key attributes driving customer satisfaction and dissatisfaction toward hotel products and service attributes. Additionally, using a regression approach, we examine the effects of travel purposes, hotel types, star level, and editor recommendations on customers perceptions of attributes of hotel products and services. This study bridges customer online textual reviews with customers perceptions to help business managers better understand customers needs through UGC.

How Trust and Need Satisfaction Motivate Producing User-Generated Content

ABSTRACT The motivation of user-generated content (UGC) is a vital issue for social media providers. This study investigates this issue using the self-determination theory (SDT). The SDT identifies three fundamental human psychological needs, namely the need for competence, autonomy, and relatedness. This study aims to answer the question of how the satisfaction of these needs motivates users to produce UGC and utilizes the multi-study model comparison approach. Two survey studies were conducted in China and the United States. The partial least squares (PLS) analyses confirmed that the SDT indeed explained UGC motivation significantly and that trust beliefs support people’s need for relatedness. Post hoc analyses showed that there were significant differences between Chinese and American culture. Those results make important contributions to theory and practice. For example, practitioners need to motivate users to produce UGC by supporting their psychological needs. Besides, different trust beliefs should be emphasized in different countries.

Online Social Networking Sites Continuance Intention: A Model Comparison Approach

ABSTRACT Retaining existing users and letting them continue to use the current social networking sites (SNSs) have become increasingly challenging for developers. This study takes a model comparison approach to investigate this important issue. Based on technology acceptance model, self-determination theory, and net-valence model, our study develops four models that explain individuals’ continuance intention. Based on the data collected from U.S. SNS users, all four models can predict individuals’ intention reasonably well, and net-valence model with perceived benefits and risks as second-order constructs explains the largest amount of variance of SNS continuance intention. This study is among the first model comparison studies in the SNS continuance area. It is also among the first to apply self-determination theory and net-valence model to investigate SNS continuance.

The Integrated User Satisfaction Model: Assessing Information Quality and System Quality as Second-order Constructs in System Administration

While many studies have investigated the relationship between information systems (IS) characteristics and IS use, the results have been inconsistent. We argue that this inconsistency may be due to the modeling of information and system quality and the importance of the system usage context. We extend Wixom and Todd’s (2005) integrated model of IS satisfaction by proposing and modeling information and system quality as second-order constructs and by testing the model in the system administration context. Our findings provide support for modeling information and system quality as second-order constructs in the integrated model. Furthermore, our findings support using additional constructs, unique to the context studied, in the integrated model. We contribute to current literature by 1) enhancing the construct validity of information and system quality, which ultimately improves statistical conclusion validity and internal validity for studies that focus on information and system quality; and 2) testing the extended model in the system administration context. Our findings suggest that future research should measure information quality and system quality as second-order constructs and that including context-specific information and system characteristics provides researchers and practitioners with a better understanding of IS characteristics important in system administration.