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Yochai Konig

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Publication

Featured researches published by Yochai Konig.

Archive | 2013

System and method for performance-based routing of interactions in a contact center

Yochai Konig; Herbert Willi Artur Ristock

Archive | 2014

SYSTEM AND METHOD FOR BRIDGING ONLINE CUSTOMER EXPERIENCE

Christopher Connolly; Chad David Hendren; Arnaud Lejeune; Eric Tamblyn; Simon Wright; Yochai Konig

Archive | 2014

Learning Based on Simulations of Interactions of a Customer Contact Center

Conor Mcgann; Herbert Willi Artur Ristock; Yochai Konig; Josef Eric Eisner; Vyacheslav Zhakov

Archive | 2015

Optimized routing of interactions to contact center agents based on machine learning

Conor Mcgann; Bharath Aravamudhan; Petr Makagon; Herbert Willi Artur Ristock; Yochai Konig; Gregory Duclos; Vyacheslav Zhakov; Damjan Pelemis

Archive | 2014

Actionable workflow based on interaction analytics analysis

Eric Tamblyn; Herbert Willi Artur Ristock; Yochai Konig

Archive | 2016

SYSTEM AND METHOD FOR QUALITY MANAGEMENT PLATFORM

Leonid Vymenets; Cayley Macarthur; Yochai Konig; Wayne Lo; Praphul Kumar; Herbert Willi Artur Ristock

Archive | 2015

MULTI-TENANT BASED ANALYTICS FOR CONTACT CENTERS

Eric Tamblyn; Simon Wright; Yochai Konig; Christopher Connolly; Chad David Hendren; Arnaud Lejeune

Archive | 2015

ENHANCING WORK FORCE MANAGEMENT WITH SPEECH ANALYTICS

Yochai Konig; Herbert Willi Artur Ristock; David Konig

Archive | 2014

System and Method for Addressing Communication Issues for Contact Center Service Quality

Herbert Willi Artur Ristock; Yochai Konig; Vyacheslav Zhakov; Vyacheslav Sayko; Eric Tamblyn

Archive | 2014

SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON INTERACTIONS IN RETAIL STORES

Eric Tamblyn; Simon Wright; Yochai Konig; Christopher Connolly; Chad David Hendren; Arnaud Lejeune

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