Zarina Abdul Munir

Determining the Income Differences and Complaint Behavior Among Automobile Repairs and Service Consumers in Shah Alam, Malaysia

Abstract Understanding consumers complaint behavior is vitally important as it enables the company to enhance customer satisfaction as well as their experience with the particular company. This paper aims to investigate the differences in income and complaint behavior among automobile repairs and service consumers in Shah Alam. Data for the study was collected using self-administered questionnaire among 400 respondents who sent their cars for servicing at eight selected service centers representing four top car brands sold in the country in 2011. Only those who had experience a service failure within the past twelve months with the respective service center were selected as respondents. They consisted of 60.8 percent female with an average of 28.5 years old and majority of the respondents had tertiary education level. The result indicates that, there is no significant different in consumer complaint behavior in term of respondents monthly income.

The Effectiveness of Entrepreneurial Motivational Training Programme among University Students

entrepreneurship education are offered at all levels of schooling from primary or secondary schools through graduate university programs. Entrepreneurship education seeks to provide students with the knowledge, skills and motivation to encourage entrepreneurial success in a variety of settings. Variations of entrepreneurship education are offered at all levels of schooling from primary or secondary schools through graduate university programs. In Malaysia, a lot of entrepreneurial motivational training programmed introduced by higher institutions. Students can grab this opportunities to enhance their entrepreneurial skills and knowledge. Sometimes people are tends to argues, is this entrepreneurial motivational training programmed really successful implement in our country especially in higher institutions itself. Some sort of these questions is driven to come out with this kind of papers. This paper examines the effectiveness of academic entrepreneurship motivation training occurs in an academic environment. Besides that, this paper also determines how the entrepreneurial motivational training programmed are structured and organized. The efficiency of entrepreneurial training programs was determined on Contents, Delivery, Benefit and Entrants Quality. In this paper, it is important to address clear motivational training objectives and to base the content of programs on specific characteristics of the local or regional environment.

Determining the Educational Background Differences in Complaint Behavior Among Automobile Repairs and Service Consumers in Shah Alam, Malaysia

Understanding consumers’ complaint behavior is very important as it enables the company in enhancing customer satisfaction. This study aims to determine the educational background differences in complaint behavior among automobile repairs and service consumer in Shah Alam. Data for the study was collected using self-administered questionnaire among 400 respondents who sent their cars for servicing at eight selected service centers representing four top car brands sold in the country for the year 2011. Those who had experienced a service failure within the past 12 months with the respective service center were selected as respondents. They consisted of 60.8 % females with an average age of 28.5 years, and majority of the respondents had tertiary education level. The result indicates that, demographically, complainers are more likely to be female and better educated.

ePerolehan: The implementation and future trends of eGovernment incentives

ePerolehan was one of government incentive under eGovernment application. ePerolehan was introduced to replace manual procurement system in public agencies to systematic procurement which using internet as platform of transaction. It can be access at any place and any time as long as the internet connection available. This conceptual paper will discuss benefits of ePerolehan system as one of electronic government application incentives and challenges face in order to ensure the success of implementation in Malaysia.